DFS Furniture - Stockton Reviews 

Warm welcome and not being rushed

Sales rep was very helpful and talked us through all options.

Went through to Teesside Park store and the gent I got helped me with what I was after... I had been on the website previously and took pictures of the suites I liked with the snuggle chair...
I showed him the pictures I had taken and he pointed out which was which... Nothing was too much trouble even had a cuppa ☺️ Told me everything about the Leather and how it should be treated and what not to use on it etc.... Overall a very pleasant trip and one sofa and snuggle chair ordered ☺️ .

Excellent customer service and he was very informative about our new sofas, explained everything to us and answered all our questions. He was very friendly and not pushy like some salesmen can be. Over all an really good experience

After spending many days looking round various stores we visited DFS Teesside Park, and it made a refreshing change no to be pressed into making a decision .
After looking round the store and trying several suites we spoke to one of the sales team, “Lucy” who was extremely knowledgeable and helpful, pointing out the various differences in the suites we liked she was very patient and understanding in our choice making moving round the store several times sitting on different sofas.
After much deliberation we (the wife) picked the one we wanted and we were guided through the various options of materials and sofa sizes, finally making a choice.
We also mentioned that we wanted a dining room table and chairs, and once again were shown and helped in making a choice.
All in all a very pleasant experience, would definitely recommend this store, and a big thank to Lucy!

Great customer service the staff were friendly and happy to help

Amazing staff member Warren was very polite and extremely knowledgeable.

Spoke to Karl, Dale and Rarv on the different occasions I came in. All were so friendly and helped me pick the right sofa for me! So honest and explained everything throughly. Thanks guys I really appreciate it!

Very friendly & helpful staff without being pushy. Everything was explained & details were checked thoroughly. We knew what we wanted, they helped us find it. We even got a cup of tea - thank you!

Excellent service

Really helpful staff, browsed at leisure no hassle once found a sofa, staff approachable and helpful.

Got great help in store from everyone and really happy with product

Very nice, friendly and helpful staff
Member

Amazing first sofa-buying experience!
Buying our first sofa for our first home together was so exciting, but we had no idea where to start! We couldn’t have asked for a better person to help us.
Lucy was absolutely amazing — so informative, honest, funny and genuinely lovely. She made everything feel so relaxed and engaging, like we were chatting to a friend. She had a wonderful warm and welcoming personality and made the whole experience so enjoyable.
She somehow knew exactly what we wanted and showed us the perfect sofa on the first one we looked at! We absolutely loved it straight away.
We also had a good laugh about accidentally buying my boyfriend a hot pink sofa instead of the one we wanted, which I still find hilarious!
Lucy made our first sofa-buying experience so easy and enjoyable, and we left feeling so excited for our first home. The quality of the sofa and the packages DFS offer were fantastic and we are so excited for it to arrive.

We had a great experience purchasing our sofa and rug. The staff were incredibly helpful and took the time to explain everything clearly, making the whole process easy. We really appreciated the friendly, knowledgeable service and would definitely recommend the store.

No sales pressure, knowledgeable and helpful.

Excellent Salesman , smooth effortless journey from start to ordering

Very good customer service and explained

Just a simple pleasant shopping experience. Everything was explained in detail by the sales staff and there was no pressure at all