Had a couple of visits to dfs due to delays in getting into our new build home. Went in today and had a great experience meeting with one of the managers and then sales team. Managed to purchase the c... Toon meer
Bedrijf heeft geantwoord
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(Hope I'm spelling this right) but Atik really stood out to us he wasnt at all pushy, just the perfect amount of helpful, which is rare in a furniture store! He was great with our toddler and was so f... Toon meer
Bedrijf heeft geantwoord
All staff were professional, helpful and polite, particularly 'Debbie' who cared for me and my disability throughout the whole process. She was very knowledgeable about the sofa, the fabrics and all... Toon meer
Bedrijf heeft geantwoord
No pushy sales person Was shown lots of options. Explained everything in detail, from the finance to the care products Offered refreshments when dealing with the paperwork Overall great customer s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, Verenigd Koninkrijk
- 0333 999 9845
4,9
Uitstekend
9K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing staff member Warren was very…
Amazing staff member Warren was very polite and extremely knowledgeable.
25 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The best staff!
Spoke to Karl, Dale and Rarv on the different occasions I came in. All were so friendly and helped me pick the right sofa for me! So honest and explained everything throughly. Thanks guys I really appreciate it!
25 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Positive experience
Very friendly & helpful staff without being pushy. Everything was explained & details were checked thoroughly. We knew what we wanted, they helped us find it. We even got a cup of tea - thank you!
25 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Stockton
Hello Sharon,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, browsed at leisure no hassle once found a sofa, staff approachable and helpful.
25 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service, great products
Got great help in store from everyone and really happy with product
22 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Stockton
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Lucy was amazing in helping us buy our first ever sofa
Amazing first sofa-buying experience!
Buying our first sofa for our first home together was so exciting, but we had no idea where to start! We couldn’t have asked for a better person to help us.
Lucy was absolutely amazing — so informative, honest, funny and genuinely lovely. She made everything feel so relaxed and engaging, like we were chatting to a friend. She had a wonderful warm and welcoming personality and made the whole experience so enjoyable.
She somehow knew exactly what we wanted and showed us the perfect sofa on the first one we looked at! We absolutely loved it straight away.
We also had a good laugh about accidentally buying my boyfriend a hot pink sofa instead of the one we wanted, which I still find hilarious!
Lucy made our first sofa-buying experience so easy and enjoyable, and we left feeling so excited for our first home. The quality of the sofa and the packages DFS offer were fantastic and we are so excited for it to arrive.
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great Experience
We had a great experience purchasing our sofa and rug. The staff were incredibly helpful and took the time to explain everything clearly, making the whole process easy. We really appreciated the friendly, knowledgeable service and would definitely recommend the store.
24 augustus 2026
Antwoord van DFS Furniture - Stockton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Stockton
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great staff
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent Salesman
Excellent Salesman , smooth effortless journey from start to ordering
24 augustus 2026
Antwoord van DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Stockton
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Just a simple pleasant shopping…
Just a simple pleasant shopping experience. Everything was explained in detail by the sales staff and there was no pressure at all
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service and a lovely experience
Great experience from start to finish. The store was super busy on our visit but the service remained. We were given advice from Dale and ended up with more than we bargained for.
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
We had a great experience in store
We had a great experience in store. When we walked in we were told we wouldn't be hounded and just to have a look around and any questions we had to find them. We found Dale who was just brilliant. He answered any questions we had, gave his honest opinion on what he thought was best for us and our family and had a little giggle with us as well. We felt really relaxed and not pressured into anything. We came away with a new sofa and happy faces. Highly recommend this store. The staff are fab!
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
what a pleasurable experience
what a pleasurable experience. the prices are extremely good value and the staff are very knowledgeable and friendly. a shout out to lucy who took us through the whole process with ease. make this your first stop and you wont regret it.
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
staff member Wesley was warm and…
staff member Wesley was warm and friendly talked through everything in a clear and calm way. very helpful
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Fantastic service and support
Fantastic service and support; no over hassling, just normal adult conversation! Deals & vouchers given without request.
23 augustus 2026
Antwoord van DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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