Mike was very friendly and highly knowledgable about the sofas. He didn’t follow us round leaving us to discuss options, but arrived at the perfect opportunity to see if we had any questions. He went... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We visited DFS store in Warrington to shop for new sofas. We were greeted nicely and was advised where the recliners were situated. We were left to browse at our leisure. Dan was on hand to answer ou... Toon meer
Bedrijf heeft geantwoord
Great experience Staff welcomed you & then you could really look around Great looking store Order three seater sofa, cuddle chair, cushions & a chair. Georgia was a superb person, helpful & made... Toon meer
Bedrijf heeft geantwoord
Cathy was our Sales person, great personality, listened to what you wanted , certainly knew her stuff ....we ended up buying 2 sofas and more than happy....cant wait for deliveries of them Vicky & B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, Verenigd Koninkrijk
- 0333 999 9778
4,9
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DFS Furniture - Warrington
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine E
DFS Central Customer Support
We’d like to say a huge thank you to Sam
We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the whole process as smooth and stress-free as possible.
Although we've only placed our order today and are eagerly awaiting delivery in around 12 weeks, we're already extremely pleased with the service we've received. Sam’s professionalism and genuine willingness to help made all the difference, and he is a real credit to the team.
Thank you again, Sam. We’re looking forward to receiving our new sofa! ⭐⭐⭐⭐⭐
3 augustus 2026
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Mike explained everything
Mike explained everything, he was very understanding what i needed. very professional and pleasant
3 augustus 2026
Antwoord van DFS Furniture - Warrington
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Great Coffee, Great Service, Great Sofa!
I had such a lovely experience at DFS from start to finish. The whole process was so relaxed, stress-free and enjoyable. Sam, who looked after me, was absolutely brilliant. Friendly, knowledgeable, patient and never once made me feel pressured. He took the time to answer all of my questions and helped me find the perfect sofa without any hard sell.
The complimentary coffee was a really nice touch too (and surprisingly delicious!).
Fantastic customer service, a great showroom and a genuinely enjoyable experience.
Thanks again to Sam for making everything so easy. I’d definitely recommend DFS and will happily shop there again! ⭐⭐⭐⭐⭐
2 augustus 2026
Antwoord van DFS Furniture - Warrington
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sam met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service
Great service, not being hassled whilst browsing is a big thing for me. Sales person was very knowledgeable.
Definitely recommend.
26 juli 2026
Antwoord van DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Cathy the store representative was so…
Cathy the store representative was so helpful and friendly, we decided to buy the sofa there and then, rather than shopping around.
1 augustus 2026
Antwoord van DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Straight forward process,excellent…
Straight forward process,excellent customer service from your staff who helped us and everything explained very clearly.
1 augustus 2026
Antwoord van DFS Furniture - Warrington
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
High standard service family friendly
Cathy was excellent from start to finish. Listened to our needs and was very flexible in her approach. Cathy was accommodating and approachable to the whole family. Cathy was very knowledgeable and gave honest, open sound advice. Thank you
1 augustus 2026
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Plenty of choice in store
Cathy was very nice to deal with there was plenty of choice in the store to pick from
1 augustus 2026
Antwoord van DFS Furniture - Warrington
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
I would highly recommend this store
I would highly recommend this store
Walked in and greeted by Sam
He asked did we require any help yet ?
Didn't push us.
We described what we where looking for and he understood extremely well
Spent lots of time with us helping and explaining the sofas
He made us a nice drink and helped us thoroughly thoughout our visit
We left buying a sofa, pouffe and side tables
Sam is a credit to DFS we would highly recommend the store and Sam should get a bonus asap
30 juli 2026
Antwoord van DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Dan is an excellent sales advisor!
I bought a 2x 2 seater sofas today and I have to say I was very impressed and satisfied with the level of help offered by Dan the sales advisor. He was very knowledgeable on all the products, helpful, friendly and did not try to push a sale onto us, his advice was to take our time and make sure that the product was the right one for us.
Thank you Dan, I would highly recommend people to ask for you in person when they visit the Warrington store. 5 stars isn’t enough!
30 juli 2026
Antwoord van DFS Furniture - Warrington
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Harlan sofas , stylish and chic
Just had delivery of our Harlan sofas, 3 and 2 seaters.
Very pleased with the quality , colour and design.
Makes the lounge look like a new room.
Special thanks to Cathy ( Riverside Warrington) for her excellent and professional advice throughout the process.
Happy customers !
28 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Our sales assistant was lovely and…
Our sales assistant was lovely and talked us through everything, did not feal pressured into making a purchase.
11 juni 2026
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Cathy was absolutely brilliant
Cathy was absolutely brilliant. Very attentive. Very knowledgeable about the product my husband and i were interested in.
She must be a valuable member of staff.
28 juli 2026
Antwoord van DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Cathy was most helpful Left us to…
Cathy was most helpful Left us to decide and try different ones and only too pleased us with very good advice She was very helpful and ready to answer any questions we put to her
28 juli 2026
Antwoord van DFS Furniture - Warrington
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Staff are always very helpful just like…
Staff are always very helpful just like the staff member who took time with us today
28 juli 2026
Antwoord van DFS Furniture - Warrington
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I was dealt with by Catherine
I was dealt with by Catherine, who was so lovely, I never felt pressured, she took her time and went through everything with me, she was very clear and we had a lovely chat, and made sure I was happy with everything, thank you so much Catherine, she also dealt with my sister aswell and was very patient, I would definitely recommend going there
27 juli 2026
Antwoord van DFS Furniture - Warrington
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.