Excellent service. The guy that dealt with me was very polite & helpful. I can’t remember his name though! (He worked at the White City store in Trafford & had a dislocated shoulder). He went through... Toon meer
Bedrijf heeft geantwoord
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Over the last few weeks I’ve been in several times whilst choosing a new sofa for my new flat. Each time I was met by friendly helpful stuff, willing to go through options and show me a selection of... Toon meer
Bedrijf heeft geantwoord
Derick the sales rep was very polite, helpful, explained everything to me there was no rush, no stress, my sofa will be delivered before Christmas which is great. 👍🏻
Bedrijf heeft geantwoord
Came in to browse for new sofa . Staff very helpful but not pushy . Left us to make decision but there to ask questions . Ordered easily . Came earlier than expected . Delivered on time . Delivery guy... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Ariel Way, Unit SU0208, Level -2, W12 7HB, London, Verenigd Koninkrijk
- 0333 999 9529
4,5
Uitstekend
343 reviews
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Jasmine The Sales assistant was helpful…
The Sales assistant was helpful informative and polite
Answered all questions asked
Very comfortable visit to the store not pushy just easy just what we wanted
4 oktober 2022
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Faulty furniture
Faulty furniture. Very poor aftersales customer service. Abrupt store manager at Manchester Depot. Friendly before sale. After sale they do not care. Avoid.
Their poor after care has cost me time and money on a replacement for an item delivered in May 2022 and Sept 2022 still no resolution and being told what my rights are.
They don't care. All about the sale.
Update. September 2022.
I called DFS contact number provided on the response to my initial review. I explained the issues and the customer services person agreed it is unreasonable to be waiting 8+ weeks for a repair which is yet to happen when a new footstool could be delivered in 4 weeks. The customer service agent said he would contact Fabio at the Manchester store to contact me in 72 hours and offer a refund or replacement. This was on 1st Sept. Its the 10th and still no call. DFS is a joke. Do not shop there because if there is an issue with you future getting a resolution be it via their call centre or Manchester depot will cause you alot of stress.
28 mei 2022
Review zonder uitnodiging
Antwoord van DFS Furniture - White City
We are very sorry to hear that you have experienced an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
You can contact our Head Office Customer Service Team on 0333 9999 777 where one of our managers will certainly take a look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Emily was absolutely amazing!
Emily was absolutely amazing!! No push sales like other sofa shops. Great advice and very friendly manner!
23 juli 2022
The sofa chair that I order has a very…
The sofa chair that I ordered has a very poor quality, just after one month of using it, bobbling has appeard.
6 mei 2022
Antwoord van DFS Furniture - White City
We are very sorry to hear that you are experiencing an issue with your furniture order. This is very disappointing and we apologise for any inconvenience caused.
You can contact our Head Office Customer Service Team on 0333 9999 777 where one of our Managers will certainly take a look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Very happy with the costume service
Very happy with the costume service
Amazing and pleasant sales department, however the delivery has taken too long and the personal how has delivered the item wasn't very friendly! However I'm very happy with my new sofa the family has been very impressed within!
30 april 2022
Review zonder uitnodiging
I am happy with the service
I am happy with the service. My advisor Yohannes was very helpful and professional. He explained me everything very clear, thanks to that I purchase the sofa and I am sure I did a good choice.
21 februari 2022
Samir was great to work with!
Our salesman, Samir, was outstanding! He took the time to make sure we understood all of our options so that we could make the best purchase decision. We didn't feel pressured or rushed. Samir was knowledgeable, helpful, and very personable. While we will be waiting awhile for the manufacture and delivery of our new sofa, the buying experience was superb.
11 februari 2022
At the time it’s the.best purchase to…EJZ.
At the time it’s the.best purchase to my House. Many thanks.
10 februari 2022
Very good customer service
Very good customer service by the staff called Samir. He was friendly, helpful and knowledge about the furniture.
7 februari 2022
Ordered a couch online after visiting…
Ordered a couch online after visiting Dfs store (needed to measure space before ordered). Process easy and now waiting for my lovely new couch to arrive
7 februari 2022
Great service
Great service! All the staff was helpful and very friendly! Product quality is fantastic too.
7 februari 2022
Castomer
I’m so happy with the service team was very helpful and professional the give me so much time I’m happy
6 februari 2022
Great service
5 februari 2022
Excellent service and attention
3 februari 2022
Friendly and informative !
2 februari 2022
Samir was excellent really helpful
2 februari 2022
The customer experience was exemplary
The customer experience was exemplary
Samir was both friendly and professional in equal measure.
I was satisfied with the whole process and cant wait for the arrival of my new sofa
2 februari 2022
Very easy experience to buy the couch
1 februari 2022
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