The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
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Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Bedrijf heeft geantwoord
We had such a wonderful experience, Andy was super knowledgable and helped us get the sofa we wanted by tailoring the sofa to our specific requirements. Really helpful and explained everything clearly... Toon meer
Bedrijf heeft geantwoord
Good customer service. Andrew remembered us from our last visit and did all he could to ensure that we had the choice of options we required
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Stirling Road, Unit 1A, YO30 4XZ, York, Verenigd Koninkrijk
- 0333 999 9849
4,9
Uitstekend
4K reviews
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Good customer service
Good customer service. Andrew remembered us from our last visit and did all he could to ensure that we had the choice of options we required
23 augustus 2026
Lots of different sofa options to try…
Lots of different sofa options to try in store
23 augustus 2026
Great experience
The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
21 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Super easy thanks to Andy!
We had such a wonderful experience, Andy was super knowledgable and helped us get the sofa we wanted by tailoring the sofa to our specific requirements. Really helpful and explained everything clearly!
22 augustus 2026
Antwoord van DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The gentleman that helped us was very…
The gentleman that helped us was very informative and answered all of our questions, he asked us lots of questions and was able to show us all the different sofa to suit us, he was very good
21 augustus 2026
Antwoord van DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Customer service was excellent
Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
20 augustus 2026
Antwoord van DFS Furniture - York
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - York
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - York
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Staff were helpful experts
Staff were friendly, approachable and knowledgable without being pushy. Perfect.
16 augustus 2026
Antwoord van DFS Furniture - York
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Andi DFS
I was looked after by Andi he answered any questions I had and looked after me well
14 augustus 2026
Antwoord van DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Antwoord van DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Barney was absolutely amazing couldn’t…
Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help.
Would definitely recommend the company to friends and family outstanding customer service.
12 augustus 2026
Antwoord van DFS Furniture - York
Hello Emily,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful and informative
Very helpful and informative.
Felt very relaxed in the store not pushed or hassled, allowed to take our time making up our minds.
12 augustus 2026
Antwoord van DFS Furniture - York
Hello Mrs Walker,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Well received
The lady could not be more helpful without being obtrusive
Explanations were easy to understand and information provided succinctly received
12 augustus 2026
Antwoord van DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff , no pressure sales. Answered all our questions and explained everything about our purchase
11 augustus 2026
Antwoord van DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We met a very enthusiastic young member…
We met a very enthusiastic young member of the team who was extremely patient as my partner was doing the usual picking through it with a fine tooth comb, eventually we finally got there a purchased the item for our house
10 augustus 2026
Antwoord van DFS Furniture - York
Hello Mr Redmond,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Barney was amazing
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and knowledgeable!
9 augustus 2026
Antwoord van DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales assistant was so welcoming…
The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him.
He made us feel relaxed and at ease throughout our visit to pick and order our sofas. I would not hesitate to come back to see him again. I would recommend him to my family and friends. Thank you so much Barney.
9 augustus 2026
Antwoord van DFS Furniture - York
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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