Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
Bedrijf heeft geantwoord
We had such a wonderful experience, Andy was super knowledgable and helped us get the sofa we wanted by tailoring the sofa to our specific requirements. Really helpful and explained everything clearly... Toon meer
Bedrijf heeft geantwoord
Good customer service. Andrew remembered us from our last visit and did all he could to ensure that we had the choice of options we required
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Stirling Road, Unit 1A, YO30 4XZ, York, Verenigd Koninkrijk
- 0333 999 9849
4,9
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Barney was very helpful
10 mei 2026
Antwoord van DFS Furniture - York
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Went to dfs today for a sofa
Went to dfs today for a sofa small budget £1500
The staff were helpful and for me no added to sell
Overall experience amazing
10 mei 2026
Antwoord van DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent Sales representative
Excellent Sales representative! Very friendly and informative. Went through everything with us :).
10 mei 2026
Antwoord van DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
When I first approached staff I wasn’t…
When I first approached staff I wasn’t sure they were interested in serving me, just a feeling I had. I sat and checked a few things as I knew the items I wanted, then I was approached by Andy (York branch). He was friendly and very helpful, he helped me finally decide on the exact items I liked. Showed me similar products and even showed me the sofas I was interested in on a big screen, This made it easier to decide. I then ordered my pieces, thanks Andy
10 mei 2026
Antwoord van DFS Furniture - York
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales guy was very helpful and…
The sales guy was very helpful and knowledgeable. Let us browse after explaining whereabouts in the store the chairs were placed that we wanted to try out. Then once we decided the whole process was very smooth. Advised us on extra products which we decided to get. Very pleasant experience.
10 mei 2026
Antwoord van DFS Furniture - York
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Really happy with my experience today
Really happy with my experience today. The team at the York store were brilliant, very informative, had answers for all my installation and delivery questions and were friendly too.
9 mei 2026
Antwoord van DFS Furniture - York
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - York
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sofa dfs York
I liked that I could get approved for credit and then come in to store to physically see the sofas and then you could just pull up my application without me having to go through it all again
29 april 2026
Antwoord van DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Thanks thanks
6 mei 2026
Antwoord van DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Friendly , helpful , informative
Great advice in store from the boys, great service . Andi was knowledgable and helpful , easy purchase , full marks from us :)
5 mei 2026
Antwoord van DFS Furniture - York
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly knowledgeable service
Nice spacious store in York. Andrew was warm and welcoming. He offered assistance without being pushy, and was knowledgeable about care of the sofas.
5 mei 2026
Antwoord van DFS Furniture - York
Good Afternoon,
We are really happy that Andrew met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
All really easy!
From start to finish the process was super easy. Delivered on a bank holiday, efficient and took all the rubbish. Really pleased, many thanks for a great service!
4 mei 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very kind patient and helpful staff and…
Very kind patient and helpful staff and lovely sofa
4 mei 2026
Antwoord van DFS Furniture - York
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Top notch customer service
The sales advisors listened to my needs, didn’t push me for a sale just shared their knowledge and helped me make the right decision. They were very warm and welcoming.
4 mei 2026
Antwoord van DFS Furniture - York
Good morning Sophie,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - York
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We visited many furniture stores and as…
We visited many furniture stores and as soon as we walked in we were hit with the sales patter... Not at DFS, we got a friendly hello and were left to look around. When we were ready Andy was at hand to answer all our questions. Me and my wife are very different when it comes to furniture and what we like, Andy was fantastic explaining all the different options, styles and fabrics. Customer service was great, Cheers Andy
3 mei 2026
Antwoord van DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - York
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - York
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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