Duty Free DFS Reviews 

I should have learnt from my 1st purchase 20 years ago not to purchase again from dfs, I thought well after 20 years they would have got their act together.
Not to be then.
They do not deliver on their promises, I ordered a corner unit, they sent a 2 seater sofa, well it didn't come off the lorry.
Not one person rang me as to why the sofa was returned. And I had to go to the store to see what was going on. £170 Refund I was not made aware of, order re raised and area manager would put me on top of the list for delivery pronto.
I have today seen dfs vans delivering, I've heard nothing, I requested a call back for a specific time they put on website, nothing.
Never ever again shop at dfs

Had the worst experience ever! Management in Sheffield store is absolutely shocking, they will fib you as much as they can to push you to order never follows what they promise... would never shop there again and would suggest for others to stay away

Promised callbacks on 6 occasions. Callbacks received nil.

The place in plymouth was average but the finance they offer is dreadful, creation are so rude and refuse to help. I'm sorry but DFS would have been acceptable but guilty by association for such a big company to recommend such a dreadful finance is just sums up how they just want your money and dont care about the customers.

We bought a leather three seater settee five years ago it is now only fit for the skip .From the time we had it delivered the cushions sagged and were out of shape.They sent an apholsterer but it never looked as it should.
Woild never use dfs again just rubbish.

Ghetto one word the 3 rd shift supervisor is very unprofessional even worked thru wmj, she even paid another student to harm another student for a buck - Brooke Wilson Johnson

We had an awful experience with DFS!!! Think twice before to buy something😔

Ordered 5 electric reclining seats, delivered with only x4 working.

If i could have chosen negative stars, i would have. Do not buy from this company under any circumstances. Or if you do, use your credit card, so you have additional rights. Do a quick search through any search engine, then decide.
Disgusting, is the word that comes to mind, when i think of the quality of their products, and the afterservice. Avoid them like the plague.

DFS Glasgow. Worst company I have ever dealt with. Don't think the financial companies should be taking on the business by DFS.... extremely rude people in this company...Poor quality sofa's I have had mine just over a year.. Starting to Sag Badly. I'm not heavy nor sit on it a lot...NEVER AGAIN. YOU LOT IN GLASGOW....

Just got 4 new chairs the wife is really pleased will be back again thanks

Avoid this company. Customer service terrible. Products not worth the money. The customer service manager at the Milton Keynes store is rude and dismissive

The WORSE Company EVER...customer service are the WORST in THE WORLD Esp IRELAND DFS. arrogant and ignorant, Take your money with nothing to show only rubbish!!!! Cowboys... Sooner this place is closed the better. Disgraceful.

Bad customer service and terrible time for delivery.

Worst company i had a bad experience with milton keynes store and store manager James. cancel my order and they promise me to refund my money back and nothing happen and they kept £1000. i am 64 years old cant do anything right now. please do not visit

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping at Brentford

The issue that I have experienced was: My order was supposed to be delivered on March 21st,2019 but it was delivered only On April 3rd,2019(Friday).Nobody from DFS informed us about the delay.But I still tolerated.Next I got a call from DFS Brentford saying my order will be delivered on April 3,2019(Friday) between 10 am till 1pm.I called DFS around 12.55pm on April 3rd complaining my order didn’t come yet.Only then DFS people updated me that there was truck breakdown so the order wasn’t delivered.So my questions are 1)why my order was not delivered on March 21st,2019 as promised by DFS 2)why nobody from DFS informed me that my order couldn’t be delivered within 10 am till 3 pm and if you can’t deliver the order within the mentioned time slot why do you charge me £69 for your improper delivery service.When you charge me for delivery I would expect it to be done on time because it’s my hard earned money.finally the order was delivered around 6.30 pm that too happened only after I reminded DFS to deliver my order.Had you updated me about the truck breakdown,I would have definitely agreed to have the delivery on some other day since I was already waiting from March 21st,2019.But your improper communication/updates to me demands refund/compensation to me because I definitely want DFS to pay for my time.

It occurred on: 3/04/2019

This meant that I had to work from home cancelling few meetings with my sub ordinates at office just to receive my order from 10am till 1pm,As a result of which I had to catch up the office work on the weekend(Saturday).Had you told me the order will not be delivered or delivered with delay,I could have planned my office work and didn’t have to work on Saturday because of DFS mistake.I postponed my child’s appointment on April 3rd,2019 in the morning to 3.45 pm to receive the order.The mental trauma which DFS caused is unmeasurable because of improper service and missed updates.Worst customer service from DFS Brentford and the manager was bargaining and never regretting about the delay and the worst service.Had you updated me about the truck breakdown,I would have definitely agreed to have the delivery on some other day since I was already waiting from March 21st,2019.But your improper communication/updates to me demands refund/compensation to me because I definitely want DFS to pay for my time.

I would need a refund/compensation because you have wasted my time and day and I had to stretch my working hours on Saturday.Morever you have spoiled/killed my expectations by delivering the order with great amount of delay since March 21st,2019 till April 3rd 2019.The ridiculous part was even on April 3rd,2019 the delivery didn’t happen as per your plan and it was a mental harassment from DFS to me with my repeated calls.Nearly 2 .5 hours of my time,I was in call with DFS because of your silly mistake.I would want your team to put themselves in my place and do justice to me.Had you updated me about the truck breakdown,I would have definitely agreed to have the delivery on some other day since I was already waiting from March 21st,2019.But your improper communication/updates to me demands refund/compensation to me because I definitely want DFS to pay for my time.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case.
Store location DFS Brentford
971 Great west road

Delivery team were polite and courteous many thanks

After having been told it was coming 3 Saturdays in a row then cancelled by them after 12 weeks off waiting I gave up rang customer services and cancelled full off false promises never again