Dillard's Reviews 

For a high end department store, their online buy/return policies are ridiculous! I ordered a formal gown online because I don't live close to an actual location. They felt the need to charge me $9.95 in shipping! Well, the dress didn't work out so I promptly returned and and they deducted another $9.95 return fee! What? So I paid an extra $20? For what? Terrible, I will NEVER order from this company again! I will stick with Macy's!

Order wrong size, they would not exchange. Due to not returnable. Crazy, I don’t like their restrictions. They will not work with u at all. Very disappointed. 👎

If I could give this store zero stars, I would — but unfortunately, one star is the lowest option.

I had a very disappointing experience at the Dillard’s in Mesquite. I returned clothing items with the tags still attached, and the staff claimed I had removed them. They then refused the return, saying the items showed “wear and tear,” which was completely untrue. The clothes were expensive and in the same condition as when I purchased them.

What made the situation worse was the lack of professionalism and customer service. The manager was unhelpful and unwilling to offer any solution — not even store credit. There was no effort to resolve the issue or treat me with courtesy.

Based on my experience, I would not recommend shopping at this location.

Customer service cusses at you!! Some old woman at customer service refused my return for absolutely no reason, I had my receipt and I was within 30 days, and when I questioned her about it and told her that it was just bad customer service and walked away, she called me a “b..ch, f…. b..ch”, which then resulted in a verbal altercation! I don’t care how difficult or frustrating I get, I’m not in customer service, and I don’t represent a company, this kind of behavior towards customers should never be acceptable or allowed, it’s appalling!!

I purchased a dress from Dillard’s months in advance for my daughter’s wedding — as most mothers do for such an important occasion. I tried it on three separate times leading up to the event to be sure it was still the right choice. Each time, the zipper would catch slightly at the waist seam (which can be typical), but it moved past the seam and zipped fully without issue. The dress fit perfectly.

However, about an hour before the wedding, the zipper began separating from the bottom and worked its way all the way up. I had no choice but to safety-pin the dress together, leaving my side partially exposed during the ceremony.

When I contacted Dillard’s, I was immediately told nothing could be done. This experience deeply impacted my only daughter’s wedding day — a once-in-a-lifetime milestone. My husband and daughter both felt my humiliation and disappointment, which cast a shadow over what should have been a joyful day.

This was not an inexpensive purchase. I am now out $369 and left with the memory of a ruined moment. I was also disappointed by the lack of compassion shown by customer service.

Dillard’s, you should be better than this.

Please please don't shop at this store. Their customers service on chat and phone is just horrible. The representatives are condescending and very unhelpful. They don't try to resolve any problems, and frankly have attitudes. I have had to call multiple times and everytime is the same. I get off feeling angry and frustrated. I will never ever shop there again.

I have been a long-time Creed customer and this was my fifth bottle. I purchased a 75ml bottle of Acqua Fiorentina from Dillard’s (an authorized retailer) in December 2024. The fragrance was lightly used and properly stored.

Over time, it developed a strong, unpleasant celery-like odor that makes it completely unwearable. Dillard’s compared my bottle side-by-side with a new unit in store and confirmed there was a clear difference in scent.

When I contacted Creed directly and provided the lot number for review, I was informed that because the item was purchased through an external retailer, they could not take any further action.

At this price point, I expected the brand to stand behind the stability and integrity of its products — especially when purchased through an authorized partner. Unfortunately, that was not my experience.

Very disappointing outcome for a luxury fragrance house.

Ordered Feb 7. Notified "shipped" on Feb 9. USPS Tracking shows still waiting for package on Feb 12. After attempting to contact customer service to ask why they mark as shipped, but dont hand over to carrier, I was told it shows shipped and up to USPS to update. I said they cant update if they dont have it. Customer service agent immediately ended chat.

I have shopped here since the name was Stix Bear & Fuller.
I even worked here once. Now I'm totally done with this store! Im erasing it from my memory. The return r even just an exchange policy is not good. I'm not one for returning anyway. But, I purchased some boots that when I got home I tried to wear them 5 days later they were to narrow. I wanted to exchange for a different size. They did have the size. But, I didn't know their return policy on shoes on sale. It's all good though. Absolutely not another dollar spent in that store!!!

I bought UGGS boots ( they were made in Vietnam ) very cheap knock offs when I returned them I was charged $9.95. Nope not ever shopping there again.

My friend and I went there, that one in Westhimer,we were looking for Lacoste shirts,I was about to ask that sales person lady, she just disregard us,the old gentlemen, direct us to the right place.

After following all their rules, they refused to acceptt a return and charged me anyway!! DON'T BUY ANYTHING FROM THIS COMPANY!!! THEY ARE DISHONEST AND TAKE ADVANTAGE OF PEOPLE!!!!

What stands out about Dillard’s is how little flexibility they show compared to other department stores. In shared retail environments, most businesses manage to be cooperative and customer-conscious. Dillard’s consistently feels like the exception. The result is a frustrating experience that feels unnecessarily adversarial rather than service-oriented.

I have always liked Dillards, and I honestly don't remember having had one bad experience with them. However, I started to place an online order today and saw that I was being charged for shipping. In the past, if a customer charged $2,000 or more each year to their Dillards card, they were provided Elite status with free shipping, and I have had Elite status for so many years now that I can't even remember the last time I had to pay for shipping. Last year, I charged over $7,000 to my Dillards card due to Dillards purchases, so I wondered today what was going on. Then, after calling and speaking with a service representative, I was told that Dillards recently changed the free shipping policy that comes with Elite status, and now members only receive free shipping once during each billing cycle. It has been over a month, just before Christmas, since I ordered anything and received free shipping, but about a month and a half later I still am not receiving free shipping. So how long is a billing cycle??? It's confusing, and what's the point of having Elite status if the customer has to pay shipping fees, especially when that has been the main attraction to so many Elite status customers for years? Unless Dillards reinstates the free shipping policy, I guess I will be taking most of my business to department stores that offer free shipping. I am so disappointed in Dillards. I would think that keeping loyal customers would be more important to them than forcing Elite status customers to pay for most shipping fees.

Me and my girls always go to Dillards at the Orem university mall so they can try on the tester makeup. I always make sure that they are not using it directly, but using the Q-tips and applicators provided to put on the tester makeup. Sometimes I bring my other kids with me, but I make sure that they are not making any messes or causing any problems. Well as my two daughters were trying on the tester make up, the manager of the makeup area, a tall man with makeup on came and told us that them trying on the makeup was inappropriate that he was the manager of the area and it was making him very angry watching my kids messing with the super expensive makeup. I did not even respond to the man besides saying, I would like to talk to the top manager of the store. He said yes, and tried to call the top manager, who did not answer the phone. I went and talked to the other ladies working in the perfume and asked to talk to another manager of the entire store. They had one of their store managers come and talk to me, I explained to her the situation that my girls were just trying on the tester makeup and having fun, and I make sure they use the tester applicators to do it to put it on and that they’re not making a mess or anything and their manager of the area was extremely rude telling us it was inappropriate for my daughters to be trying on their tester make up. She said they were just worried about sanitary needs and I said well then what is the tester makeup for? I am making sure my daughters are using the tester applicator and not making a mess that is an appropriate for you guys to be telling me that it’s not appropriate for my daughters to come and try on the tester makeup. It’s tester makeup that’s what it’s for and my girls are coming of age learning how to put makeup on and they think it’s fun. They’re not doing any harm or danger. She said she would talk to the makeup manager man. Next thing I know, I look over and see the makeup Manager) guy looking over at me, pointing at me talking to the other ladies who work by the make up. After that me and my family went to other places in the store then later came back through the store to go to our car. When we walked through the store, The makeup Manager) man was looking at me again pointing at me talking to one of the makeup manager ladies again. I could not believe how inappropriate and unprofessional he was acting, it was like he did not care if he got fired. Well, when I told my husband he was extremely angry with how me and our children were treated, he went to the store a couple days later and talk to one of the store managers and asked if the manager had heard about the situation to which he replied he had not and told him everything and to let him know that he wanted to be contacted to be let known what had been done about the situation and gave him his contact information which he never called and told him. My husband called the next week and talked to the head store manager at this Dillard’s and my husband asked what had been done, he said the man had been put on probation and that they were not going to fire him. I personally think an employee treating any customer that badly who was doing nothing wrong should definitely be fired! This whole situation was so beyond ridiculous. How an employee can get away with behaving like that! How that man treated me and my children was wrong on so many levels and this store has lost mine and my families business forever.

I am submitting a formal complaint regarding an incident I witnessed today, Saturday, January 17, 2026, at approximately 11:00 a.m., involving a manager at the Stonebriar Mall location, his name is Darwin.

The manager engaged in prolonged, aggressive verbal behavior toward a female employee, including yelling and screaming in a public area, his face was red and full of anger. I tried to stop him, but he just ignored me without apologies. The conduct was demeaning, hostile, and entirely inconsistent with acceptable workplace standards—particularly for someone in a leadership position at what I thought was a high-class establishment. To me this looked like a case of sexual harassment in the workplace, I felt sorry for the lady he was screaming to.

This was not a brief lapse in judgment. It was sustained behavior that created an intimidating environment for the employee and an extremely uncomfortable situation for the many customers that witnessed this spectacle. It demonstrated a serious lack of professionalism and a failure to meet the basic expectations of management conduct.

As a result of this incident, I have chosen to discontinue doing business with Dillard's. I will also be sharing my experience with others in my personal and professional network. I maintain a public-facing platform with a significant following, and how this matter is handled will directly influence whether this experience is discussed publicly. I do not want to ever see this manager at this store again or I'll take action. The young lady, professionally dressed, was blindsided by this action, victimized by this corporate bully.

I am requesting that this complaint be formally investigated and addressed with appropriate corrective action. Conduct of this nature—particularly from a manager—raises serious concerns about leadership standards of Dillard's and employee safety. I felt even my safety was at risk, this man acted like a lunatic.

I expect a timely and substantive response outlining the steps taken to address this issue. I will be checking up to make sure he is no longer employed there. I also request an apology from your staff.

I have never had such a bad experience at Dillard's IN MY LIFE. Worse than Macy's
Worse than WALMART. I purchased heels at Christmas and was told I could return of they turned out to be too big which... SURPRISE. They were. I went to return them with my receipt, within my window of return and was told " these were worn". Yes. They were. On carpet to see if they fit. I have tons of blisters cause the shoes suck. Not once was I told I couldn't return them if they didn't fit. I was told the exact opposite. This is the exact reason I only buy shoes at Nordstrom. This place is absolutely horrible and the employees on the floor at ANY dillards I go to, are absolutely horrible too
Nasty rude ignore you every chance they get.

Bought a $398 dress for a funeral that is excessively large and though they advertise that they do custom alterations, in fact they only do MEN's alterations. It's 2026. I find this extremely offensive.

I purchased a pair of dress shoes online from Dillard’s on October 29 for $175. When they arrived, I realized they were one size too large. Due to travel, I was unable to visit my local Dillard’s store until December 30.
When I brought the shoes in, they were still in the original box and had never been worn - which the cashier confirmed. Unfortunately, the store manager told me that because I was outside of the 30-day return window, I could not receive a refund or exchange, even though I was only requesting an exchange for the correct size.
I then contacted Dillard’s customer service and was told the same thing - that there are no exceptions to the 30-day return policy, even for online purchases.
I find this policy extremely rigid and disappointing, especially for online orders where shipping, timing, and travel can reasonably affect when a customer is able to return or exchange an item. As a result, I am now stuck with a $175 pair of shoes in perfect, unworn condition that I cannot use.
I believe Dillard’s should consider allowing reasonable exceptions for online orders and unworn merchandise. This experience has left me very disappointed, and I hope the company reconsiders how inflexible this policy is for customers acting in good faith.

Terrible customer service. Sold me a used belt, then charged me for return shipping to send it back, after telling me I would not be charged shipping for the return.