Direct Bullion Reviews 

A bit concerned about paying and not receiving product for months.

⭐️⭐️⭐️⭐️⭐️
I wanted to leave a review to say how impressed I was with the service from Direct Bullion, and in particular Francesca.

I had an **urgent delivery request** for gold held in storage and was under significant time pressure. Francesca was **excellent throughout** — she stayed in regular contact, explained the situation clearly, and did everything she could to prioritise my delivery. Despite internal constraints, she remained calm, professional, and genuinely helpful, and ultimately ensured the gold was delivered as promised.

Her communication and commitment made a very stressful situation much easier to deal with, and I’m very grateful for the effort she put in to help me.

Thank you again, Francesca — outstanding service.

This was my first investment into gold, Jack was most helpful in his suggestions, explaining the different aspects. He kept me regularly updated about the delivery which was delayed through no fault of DB, contacting me as promised. I was most impressed in the help I received throughout the whole transaction.

First time buyer, everything and all options were explained clearly and thoroughly by my account manager Harry.

Very good guidance and confidence in the market was provided to me and this led to a positive investment which has seen very good short term returns. Delivery took longer than i expected although in the current market this was more than justified.

The main thing is that all the coins turned up well presented and on time in relation to the planned date. Looking forward to doing business again soon.

Excellent service from the first call right through to delivery.
I was new to buying Gold and Max made me feel at ease with the whole experience. I had looked around before buying as it was going to be (for me) a large purchase. I immediately trusted Max and had no doubt I was making the right decision and his knowledge of the market is outstanding.
The whole process was seamless and I have already started spreading the word!!
Thanks again to the team

I purchased from Direct Bullion. It was during a very busy period so I can understand why it took as long as it did.
However, communication was dreadful, some of the staff were very unprofessional, even immature. On several occasion's nobody got back to me as promised.
I now use another dealer with none of the described issues.

1/12/25 Poor communication. And I'm being polite here. I was not told it would be this length of time. With their experience they should know this.
3 months and still waiting. Was supposed to be 2 weeks. Apparently I should hear this week. It's in dispatch. cough cough
Never again!
Add on.8/12/25. I'm now going to turn this into a diary. No phone call so I called them. I'm still a priority ( said that last week) so I called them and they said they would ring 2.30-430 to get dispatched. Didn't call me. Might be tomorrow now. I cancelled my swimming for this call as been nearly 3.5 months. I've had these excuses.I know they been busy with the gold market but to ignore and not update you or deal with expectations. I will continue to add to this diary. See if they ring Tomorrow as said they would. cough cough
18/12/25 after 3 .5 months and several phone calls I now have my money back for refund minus the amount it's worth now. (Less £2750,) Investment. If Ibuy from another source it will cost me more

Happy with my experience with direct bullion was easy and straightforward to buy and also to sell with Sean and the teams help

Harry explained everything really well and gave honest answers to my questions. Trust is important when financial decisions are being made, and I felt secure buying gold from Direct Bullion. Great service and communication throughout.

Finally received all my gold. Great customer service from Gary, I’m very happy with my purchase.

I have now made three purchases from DB. Each time my purchase was managed by James Green and each time from my placing an order to the delivery of my order everything went off as smooth as silk.

The whole process has been really easy with great customer service

Just taken delivery of my order - arrived as promised. Very pleased with the transaction from initial advice to taking delivery & hopefully beyond. James Green has been very professional throughout. Can definately recommend.

Nice to talk to, easy to deal with. Made the experience fun and looking forward to buying more

After a shaky start and lots of promises, I got my gold order. I was worried I had been scammed, but Sean put my mind at ease and all worked out okay, will try again with next order.

I ordered gold bullion coins on 19/09 and I did not received it till 6 weeks later on 31/10/2025. As what’s matter is how company delivers on promises, I must say that Garry Tuohy restored my confidence in Direct Bullion with his actions and apology on behalf on the company with his professionalism. Therefore I am glad to change my review and hope for future dealings.

As a new gold investor Max has been a great help. From putting time in up front to discuss what type of gold would work best for me and my investment needs to walk me through the process of purchasing and stepson the gold, Max has offered great advice and the time for me to get comfortable. Max is a credit to Direct Bullion and I’m keen to grow my allocation further into the future with his guidance.

I dealt with Dennis Williams and a John Donovan. Order arrived albeit three weeks after payment for which I received an apology.

I purchased quite a few gold coins from this company back in 2023. The purchasing experience wasn't brilliant, pay up front then have to chase for delivery, but at least they did turn up.

Wind on to 6th September this year when we wanted to sell a couple of coins for a purchase.

Told to send an email, 3 days later no response. Put in a chase, finally got a call from the person who sold to us to say "a lot of people are selling that's why it's taking so long". Couldn't tell me when I'd get a response.

Coming up to end of week 2 with no response, chased again and threatened to add reviews to Trustpilot, and got a response.

Due to the amount of time taken, decided to sell ALL our coins, and told DB what price I thought was fair based on their web prices. They offered less, but we decided to accept the price.

Next debacle, we had to deliver to their vault in Middlesex, so drove down on the 26th September. Sat in a room with CCTV where a representative opened and checked what we'd delivered then gave us a receipt.

29th chased DB o see when the funds would be transferred, made an excuse that they weren't expecting all coins, so would take longer, even though I sent them the email where they had quoted us for all coins.

Chased the end of the week but after 2pm and nobody available, no payment. Chased on Monday 6th October told a CHEQUE (no transfer) would be delivered by Thursday 9th October.

Cheque's arrived Thursday, wrong amount (£1,800 short), and one cheque dated 2024. Chased and told cheques had to be destroyed (even though one was correct) and they would send 2 more, which finally arrived next day Friday 10th October.

Money finally hit our account on Tuesday 14th October, so just short of 6 weeks from the point we asked.

I'll let people make up their own mind as to whether they should deal with this company, but I won't be again.

excellent service from james green and brad, very professional and very informative, well done lads for helpingwith my purchase of gold coins ,