Directcarmats Reviews 

Even 1 star is more than this company deserve. The mats supplied are not even the colour of trim I ordered, plus the quality is horrendous, the mats don't fit correctly and the boot liner I ordered was not wide enough buy 3 inches.

When myself and my wife complained about the product, which isn't fit for purpose, they have refused to refund the money or provide a replacement.

These mats are sub par quality and that's being generous, the service they supply customer service wise is 1 of the worst I have dealt with.

Please people stay clear and use a better company like carmats4u.

One star is too much!!! Having already complained that the mats do not fit, also they didn’t send sufficient anchor caps to hold the mats in place, to be told they were despatching a full set - still not arrived. Judging by other reviews, they don’t care!! Anyway since they have not responded, I am just going to ask my credit company to issue a section 75 and get a refund for the cost.( under misrepresentation of goods & services)If they want the mats back, they have my address.

Awful company who supplied car mats that didnt fit my vehicle. They refused to accept the unused product for a return and refund. Avoid at all costs. I ended up claiming from my credit card provider in the end.

Paid for the premium mats, very thin , they were described as thick. Overpriced, feel cheap, better mats for half the price at b and m. Avoid these.

Feel let down by this company because it asks you to enter your car registration so that you know that you are buying a fitted boot mat for your car. Brought the rubber one because we have a dog so wanted an all weather mat. Placed it directly into the boot where it’s roughly one and a half inches short all around. Contacted the company and spoke to Paul who asked for the registration to make sure I had ordered the correct size. Came back and said I had ordered the correct size and left the conversation?
I sent another email and stated that it was ordered to be fitted, but fits badly, so asked Paul what would he recommend? Paul has not returned my email, no comment or answer.
I know I have the right to send it back or ask for my money back but it’s like they do not care. That must be the case as you wouldn’t just leave a customer hanging? Not if you cared about your customers.
Oh well, you have been warned.
Thank you “DIRECTCARMATS.COM

Slow delivery no tracking arrived on rear door step one day as was out hole centre for cosra was 15mm out had 2 make them fit quality was a 4 out off 10

Postage was meant to be four days, mine took two weeks to arrive. I bought Deluxe car mats, hoping they would have a thick, plush finish as advertised but they were thin and cheap looking. As other reviews have stated they arrive in a see through plastic bag! Very disappointed with the quality for the price I paid.

I received the mats, though a few days late than expected. I loved the mats, they all fitted nicely. The only downside is their packaging. They were delivered in a transparent polythene bag for the whole world to see. I believe they can do better than that. Also, I’m reading the reviews and if I had read the reviews beforehand, they would have put me off buying from this company. I think they should do something about all these complaints, not ignoring them and leaving very unsatisfied customers who trusted them.

Mats had incorrect hole centres after I advised the company of the sizes in my car . I was given the runaround by a guy named Paul Moss . I gave him countless pictures of the. mats which went on for weeks . In the end.he stopped communicating. This company should be avoided at all costs . Apart from their inability to make correct fitting the quality was rubbish. Avoid this company. I have been conned !

Mats arrived 10 days late after some chasing, now a late birthday gift!
The De-luxe is thinner and rougher than cheap ones from B&Ms. No hook holes, no fixings supplied, no heel mat and they just wander all over the place.
Been in the car for 6 weeks and the heel section is badly worn.
Just to be clear, they are RUBBISH!!
Several emails to Paul Moss in customer service, I was hoping they had sent me the cheap ones by mistake, but I eventually found out I did have De-luxe!
My advice to any potential customers is DO NOT USE THEM!!

Avoid! I do hope future customers read these reviews before purchasing from this company. I have yet to receive my order and have been given the runaround by "Paul". I can only hope they don't get away with this for much longer.

Ok mats but lousy customer service DO NOT TRUST THEM!
The information on their website is extremely misleading. They are not to be trusted.
If you want car mats pay more at a local store otherwise you are wasting your money BE WARNED ⚠️

Ordered "deluxe" car mats for a Smart ForFour, after chasing they eventually arrived over a week later than the date given. The mats they describe as "premium and thick" are neither, they are coarse and thin. So much so I queried had they sent the correct mats? They checked the delivery note and confirmed they were correct. They will not be going in the car as the budget ones already in are of better quality,

Matts arrived promptly, and look and feel good quality, however the fixings are incorrect - double checked my order and what has been supplied is different (pop not hook).

I have emailed multiple times to try exchange and so far had no response in 4 weeks.

Inneccessarily poor customer service.

I can’t agree with the majority of these reviews! Ordered the ‘rubber pro’ mats and the boot mat and they all fit perfectly. They arrived a few days after they were due to but nothing major. They fit, seem like great quality and were very easy to install

Bought a set of mats and three off them were okay but the one for the drivers side didn’t fit properly! I queried this and was told “ does appear to be to the correct pattern” …..! Either it was the wrong shape or the holes were in the wrong place but clearly Direct Car Mats didn’t care ….!

Mats sent were wrong colour, I ordered anthracite they have sent black (jet black, no way they are any shade of grey). Cannot get an exchange or refund they have just said there's nothing wrong with the order and are now ignoring me. Should have read the reviews first before using.

I ordered car mats in January for my son’s birthday. Waited a while for them to come and they were not the ones that fitted. I put in make and model and car reg as asked , there wasn’t the holes even cut for going on the clips. Kept on getting sending emails to paul who says oh yes the factory have made a mistake . I asked can I get replacement ones waited and waited I sent so many emails for him to say it’s with the company director . Excuse me , they just need made to fit my car and sent . Eventually almost 6 weeks later I received my new mats . Suprise Suprise they no way near fit the car . How can a car mat company get it wrong twice and something else replyed asked the reg plate which they know. I’m now being ignored

Poor quality. Wish as many others stated. Had read reviews on this company. Looks like they have been made for a car boot sale. Better quality from the pound shop !

DO NOT buy from this company; use Cox Motorparts Instead.
Bought a £75 set of Polo floor mats from these Jokers arrived wrong. The cheeky buggers (Paul Moss) said they cant offer a refund, which we didn't want anyway, all we wanted was the correct product sending. I entered the registration number and followed prompts. The staff then imply you have ordered incorrectly even though its their website prompts you follow. I don't have the time to argue so used Cox Motor Parts who were cheaper, correct and more professional and have someone t check your order before dispatch . ...ONCE again DO NOT USE directcarmats... no wonder they have such poor trust pilot & google ratings. £75 down the drain