DirectNine United Kingdom Reviews 654

Easy to use website, great communication via customer services, great delivery.

Ordered a Garmin smart watch and when it arrived it was clearly a reconditioned item. This was sold as brand new, yet had no original packaging whatsoever. DirectNine did not deny that the item was reconditioned, only saying "all our items are thoroughly inspected". The return process involved sending the watch back to a US address, with the postage refund only coming two weeks after posting, and from an address in India. The company recieved the item on April 20th, today is May 3rd, and they have still not refunded me almost £200, giving a different excuse every day. AVOID!

Great products. They take time to arrive.

So easy to use. Great service and comms and really speedy delivery to the UK.

Great communication. Fast delivery and great product.

General good service but needs better description on products

Top quality product in a lovely box. Ty

Tracking on the item was great arrive by the time stated and I love the product

My purchase was hard to find in the UK.
Direct Line sourced one for me.

Order UK-DN#P430821957

Read the bad reviews but thought I give them a chance which turned out to be a mistake.

Ordered and paid for a projector over a week ago with confirmation email. Money's been taken but there were no further updates so chased up on shipping status.
Email came back saying the order was cancelled internally withhout any explanations and that refund would be issued according to their timetable.

Had a look at their website and they've increased the price of the projector.
Not a serious website, avoid like the plague.

Update: not only did they not process the refund as informed, when I raise a dispute with Amex, they asked me to close the dispute, otherwise they can't issue me a refund. How stupid do they think I am? What a scam.

This company has the worst customer service I have ever experienced.

I ordered a keyboard online, only to discover that they were selling an older version at a higher price, while a newer version of the same model was available for less. When I contacted customer service to request the newer model and a refund of the price difference, the real problems began.
Customer service flatly refused to exchange the item or refund the difference. Shortly afterward, they even removed the cheaper, newer keyboard from their website, which only raises further concerns. The entire situation was handled extremely poorly and unprofessionally.
This is unacceptable customer service. I strongly recommend shopping elsewhere and comparing prices before purchasing.
At the end i requested a full refund and got the same keybord cheaper from a other compagny.

Shocking customer service.
AVOID AT ALL COSTS.

Please be careful... extremely slow communication and rude costumer service,items are not in stock despite showing they are and the company is not based in UK.

Don’t use this company. Product came from the US despite it being a UK company, product isn’t compatible in the UK.

Product is also 7-14 days late arriving. Still not turned up.

I’ve asked for a refund and they said I had to refuse the delivery and it will be sent back before being refunded.

Reasonable price great quality sound system.
Very good very satisfied.

I placed an order for a specific product, but only found out it was out of stock after repeatedly following up myself. At no point was I proactively informed that the item was unavailable.

Instead, I was offered a completely different product as a substitute, which was not acceptable as I specifically ordered that model.

I then requested a refund, which was agreed. I opted for a full bank refund, which I was told would be processed within 5–7 working days.

Despite this, the refund has still not been received. I was later informed that the refund had supposedly been processed and would arrive within 24–48 hours, however this timeframe has also passed with no funds received.

Communication has been slow and inconsistent throughout, and I have had to chase updates at every stage.

At this point, I am left with no option but to consider opening a formal claim with my payment provider.

Based on this experience, I would not recommend this company.

Order: UK-DN#P599944012
I have to be honest I was a little hesitant after reading some of the bad reviews, but as with all things sometimes things can go wrong. Anyway, I decided to give them a shot. Ordered some Patriot Viper Steel RGB DDR4 RAM 32GB (2X16GB) 3600MHz at the time they were the cheapest place around. Plus, I wanted to match what was already fitted in my machine. After a little prompting I was kept informed on my orders progress and considering they were coming from the United States, I certainly didn’t expect next day shipping. Ordered on the 8th March and arrived 19th March. All in all I have to say the service I received was fine.

Purchase took about 10 days to arrive as advised before placing order. Came direct from New York which was a bit of a surprise as I assumed I was buying from DirectNine UK.

PS your link to make this review did not work

Ordered and received as expected..good price...timely delivery,

Exactly what i wanted rather than going to a US Generic platform

We purchased parts from them quoted as new unused in original boxes and in stock . none of the above was correct : parts used not the original Boxes totally different manufacturer to the order placed with them and multiple drops , On placing the order no problem but after that excuse after excuse no answer to telephone calls , always emails and as a customer you have to chase them , it has now been 3 months and still no money back , this is a scam do not use them !!

Very responsive and helpful staff.