Brilliant from start to finish! I don’t often write a review but the service was exceptional and thought I should share. I placed my order but the tiles were discontinued; within an hour I had a call... Toon meer
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Lees wat reviewers zeggen
Attended at Tile Warehouse today . Spoke to Steve who was so welcoming at the desk. Very friendly , helpful And great customer service . I will be re-attending the store again and highly recommend... Toon meer
We got tiles for our new kitchen floor from the Swansea store and are absolutely delighted with them. The staff were really helpful in assisting with our choice and gave us samples to take home, befor... Toon meer
Bedrijf heeft geantwoord
The tiles they sent me were terrible quality, and I raised a complaint straight away. But this time, there’s been absolutely no customer service – no reply, no call back, nothing. I’ve been left deali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Direct Tile Warehouse, we have been supplying high-quality wall and floor tiles for over 46 years. Our friendly team is here to help you find your perfect tiles. We offer free samples, competitive prices and most tiles are available from stock. Browse our website or call in to our Swansea and Cardiff showrooms if you're local to South Wales. Happy tiling!
Contactgegevens
Phoenix Way, SA7 9EH, Swansea, Verenigd Koninkrijk
- 01792 773015
- info@directtilewarehouse.com
- www.directtilewarehouse.com
4,3
Uitstekend
174 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Good product, price and service.
Good selection. Competitive prices. Fast delivery. Good product (sample receipt ensured I got exactly as required). Recommend and will use again when needed
20 maart 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much for taking the time to leave a review, Joe! And great to hear you were pleased with our sample service, it does help to ensure you get the look you want. Hope we can help with tiles for your next project.
14 replacement tiles (as originals…
14 replacement tiles (as originals arrived broken) arrived on 2 wooden palettes and wrapped in copious amounts of plastic. Not only wasteful but ecologically thoughtless.
20 maart 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Charlotte. We're sorry to see that you have given us this rating. Our priority is to ensure that our tiles are delivered as carefully as possible to prevent any breakages, and therefore save any inconvenience for our customers (which you had unfortunately already experienced).
As couriers such as Parcelforce, DHL etc do not offer any type of insurance when delivering ceramics, the only option open to us is delivery via a pallet service.
Even a small amount of tiles would need to be wrapped to help protect the tiles and we will always keep this to the minimum amount required to secure them.
We do review our packaging, but are yet to find an alternative solution at the moment that offers the same protection for tiles in transit.
Very satisfying outcome
The tile sample offer and delivery assured the choice allowed a kitchen extension with a seamless matching finished floor
8 maart 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Will! Thanks so much for your lovely review. Glad you were pleased with the service :)
happy customer
excellent customer service would have no hesitation in recommending them materials also very good
11 februari 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much Norman for taking the time to write a review! It is very much appreciated and we're really pleased you were happy with the tiles and customer service.
5* tile supplier
This is the third time I’ve ordered tiles from this Company. They have been brilliant every time. Excellent prices and choice. Super fast delivery, can’t fault them. I’ll be ordering more soon!
20 februari 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Richard! Thanks so much for taking the time to leave such a glowing review, and for returning to us for tiles for your projects. We're so pleased you had a good experience with us and hope we can help with your next project.
Excellent service and communication…
Excellent service and communication from beginning to end. We visited the shop in Cardiff, bought some samples, decided at home and ordered on line. Our tiles arrived within a week, all very straightforward. Sadly two tiles were damaged during transportation (these things happen) but this was resolved quickly, efficiently and without fuss (thank you Tina).
7 februari 2023
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Simon! Thank you so much for taking the time to leave a review. We're really pleased you were happy with your purchase, and glad to hear the issue with the damaged tiles was resolved quickly. (We've passed your comments on to Tina!). Hope we can help with tiles for your next project and feel free to send us any photos of the tiles!
Excellent service throughout
Excellent service throughout. First a free sample, then lots of help on the telephone, including pictures by e-mail. The order arrived quickly and well packaged. The floor tiles were excellent quality and looked great. A great saving compared to other tile companies too!
29 december 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Anthony! Apologies for the late reply - thank you very much leaving such a lovely review, it's much appreciated. Hope we can help with tiles for your next project. Ps We'd love to see photos of the tiles - feel free to email!
Great selection of tiles and good service.
The company sent me samples of the tiles so it was easy to choose. My order came when it was supposed to and I am very pleased with the tiles.
28 september 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Penelope. Sorry for the late response - thank you so much for taking the time to leave such a lovely review. Hope we can help with tiles for your next project!
Stunning tiles
Excellent communication, tiles arrived quickly and look stunning in our new bathroom.
6 december 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Carol! Thanks for the brilliant review - feel free to send us some photos of the bathroom, we'd love to see the finished result! Hope we can help with tiles for your next project.
Floor tiles 5 star
Ordered some floor tiles on line...very pleased with the product quality and value for money...Straight fwd quick delivery...guy did not want the pallet back that 4 boxes of tiles arrived on...hey ho ..advertised it and some one collected it for their log burner
26 november 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Debbie. Thank you so much for the lovely review and great to hear that someone made use of the pallet too! We'd love to see any photos of your finished project and hope we can help again with tiles for you in the future. Have a lovely Christmas!
Amazing company
Brilliant company.
Good prices for quality products and customer service is second to none, communication all the way through my order.
Arrived quickly and delivered professionally.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much Carl for the wonderful review! Hope we can help with tiles for your next project.
Great service with quick delivery
Great service with quick delivery. Cheaper than anywhere around.
29 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thanks so much for leaving a review, Tom! Glad you were pleased with our prices.
Excellent customer service & helpful
Excellent customer service & helpful, professional advice. Made ordering my tiles an easy experience
Beautiful patterned tiles delivered promptly & now looking fabulous in my bathroom. Will definitely use this company again.
28 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Timothy. Thanks so much for taking the time to leave a review, we're really happy you were pleased with the service! We'd love to see photos of your finished project, feel free to email them to info@directtilewarehouse.com :)
Very good service
Very good customer relations and swift delivery - I ordered 4 boxes of "Eco Pastel Tiles - Subtle Shades" from Direct Tile Warehouse and was contacted to make sure that I was aware that the tiles are a mixture of off-white colours, whereas the colours on the web photos are stronger.
22 augustus 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Phil. Thank you so much for taking the time to leave such a lovely review! We're glad you are happy with your tiles - great choice! If you have any photos of them when they have been laid we'd love to see them.
Great customer service
Great customer service, communicated well with regards to delivery times and procedure. Tiles look lovely and just as they look on the website.
3 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much, Catrin! So happy you're pleased with the tiles. Feel free to send us any photos of them, we'd love to see them in their new home!
Wonderful service from start to finish
Wonderful service from start to finish. I came across this business when I was searching the Internet for tile shops. Upon visiting I was given superb service from the get go. I wanted some nice tiles for my bathroom and wasn't really sure what I was looking for. But the staff here helped me. They advised they benefits and differences between polished and matt textured tiles which helped me decide my final choice for my new bathroom. I was very pleased with the whole outcome and my tiler was happy with the tiles I chose.
26 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much, Lisa. It's great to hear that our staff were so helpful and good to know your tiler was pleased too!
Great company
The experience with this company was great from start! Not only they have amazing customer service with great communication, but they also have beautiful and good quality tiles at a good price, would definetely recommend.
7 september 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much Cristina! Brilliant to hear about our customer service and the quality of the tiles.
Beautiful tiles and first rate customer…
Beautiful tiles and first rate customer service. Prompt and friendly communication from staff who took a real interest in our project. Can’t recommend Direct Tile Warehouse enough, far better than any other tile stores in the area.
28 oktober 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much for taking the time to write a review, Kathryn! Brilliant to hear the feedback about our staff too.
Fantastic service
Fantastic service! Tiles are good quality and a reasonable price. Staff are always willing to talk you through what would be a best fit and support your order right through to the end. 5 stars for these guys!
3 november 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Thank you so much for the lovely review, Rachel! Glad to hear you had a good experience ordering from us.
Avoid scum company - awful experience
Awful experience! Avoid at all costs! Have ordered my BORGOGNA STONE MODULAR tiles on 3/3/2022 and had only delivered them on 20/6/2022 (more than 3 months delay and originally I was advised for 6 weeks)!!
However, not only the tiles arrived delayed, they sent me the wrong tiles! And also, apart from the delay, wrong tiles half of the stock was broken or misprinted...Complete failure and absence of quality checks!!!
The company have refused any refunds or gestures of good will and haven't responded to any of my emails. Avoid at all costs. This is a scum!
Whoever is directing this company is not doing a good job!
Order no. 165498
Order Ref. DTW28063
3 maart 2022
Review zonder uitnodiging
Antwoord van Direct Tile Warehouse
Hi Filippos.
We acknowledge
• There were delays to your order but this was totally out of our control and due to haulage strikes overseas. You were informed of these delays throughout the process and given the option to cancel the order.
• Unfortunately, the manufacturer did supply the tiles you requested in one size rather than the mix of modular sizes you ordered. On advising us you were immediately given the option of us collecting the tiles at our expense and replacing them, or collecting the tiles at our expense and giving you a full refund.
For the next couple of months from delivery of the tiles in June 2022, you refused to give us your decision as to whether you wanted the tiles replaced or refunded. Your response was always that you were going to call us back.
Then we discover you applied for a charge back with your card payment company claiming back the full amount of your payment to us. At this point we insisted on collecting the tiles only to discover you had actually used and laid the tiles.
Needless to say, the credit company ruled in Direct Tile Warehouse’s favour and the payment was not refunded to you. However we still incurred an admin fee expense with the credit card company and considerable Direct Tile Warehouse staff time and expense.
We have gone out of our way to accommodate retrieving the tiles at our expense and giving you a full refund, but obviously this was never going to be possible because you had actually used the tiles despite the broken tile claim in your review.
In light of this, we would ask that you remove your review, as it is not an accurate reflection of what took place.
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