Lucy and Caesar were so incredibly helpful! I needed to amend the dates of my trip a few times because my plans kept changing, they were so quick to respond and liaise with the hotel it made my life s... Toon meer
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Nice concept but using/experience is complex…. Why do you need to show each time when paying the dis-loyalty number and not being deducted at the end of my stay? Coffee - great idea, but why so com... Toon meer
Bedrijf heeft geantwoord
This membership program is unlike any high quality program iv seen on the current membership market. At my local 21c in St. Louis, Mo, we have built such a quite yet powerful community. Expecting to s... Toon meer
Bedrijf heeft geantwoord
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website. Moreover once arrived in the hotel not any word or special consideration or welcome drink or wha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dis-loyalty is the travel and food membership that beats boring. Created by Ennismore, Dis-loyalty is a unique programme dedicated to lifestyle, bringing together more than 120 hotels and 200 restaurants and bars from 11 globally renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, Mondrian and SLS. Dis-loyalty is based on simplicity and transparency, with five core benefits: 50% off just-opened hotels in the first three months after opening; 20% off every first-time stay in every hotel; 10% off for return stays; 10% off food and drink in any of our restaurants, bars and coffee shops, and 365 free barista-made drinks, one every day of the year. Dis-loyalty is not a traditional loyalty scheme — there is no need to earn points, no tiers to climb, and no need to wait for the rewards. For £12/15€/$18/AED60 per month, Members will get instant perks and gratification from the moment they sign up, and other limited-time benefits through signature “Drops”. See more at www.dis-loyalty.com
Contactgegevens
Verenigd Koninkrijk
- hello@dis-loyalty.com
- www.dis-loyalty.com
3,7
Gemiddeld
462 reviews
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Antwoord van Dis-loyalty
Hey Ronnie, thank you so much for your lovely review!
We’re delighted to hear that the service and staff were great.
We can’t wait to welcome you back again soon! Whether it’s at one of the 120+ hotels or 200+ food & drink venues included with your Dis-loyalty membership, there’s plenty more to discover ;)
Lovely app and some great discounts off…
Lovely app and some great discounts off amazing hotels. Customer service really efficient, very friendly and helpful. Very quick response! Cindi was patient and got my problem solved with ease!
23 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hi Olivia, many thanks for your review.
We’re thrilled to hear you’re enjoying the Dis-loyalty app and making the most of the great discounts included with your membership, and it’s also wonderful to hear that Cindi from the Membership Services team was so helpful and friendly. This is exactly the kind of experience we strive to provide!
We really appreciate your support and look forward to helping you discover even more amazing stays with Dis-loyalty :)
Disappointing customer service – completely at odds with their brand image
Title: Disappointing customer service – completely at odds with their brand image
I am extremely disappointed with my recent experience with Dis-loyalty, particularly the way they communicate with paying members.
I purchased an annual membership on 2 October 2026 and paid the full year’s subscription fee upfront.
Shortly afterwards, I disabled automatic renewal through Apple. My reason was simple: I wanted to experience the membership for a full year before deciding whether it was worth renewing. I also tend to forget about automatic subscriptions, so I prefer to turn off auto-renewal in advance to avoid being charged unexpectedly for another year.
I did not cancel my current membership. I simply chose not to commit to another year before experiencing the service I had already paid for.
Both Apple and the Dis-loyalty app clearly confirm that my membership remains valid until 2 October 2027.
However, on 23 October, I received an email informing me that my membership had apparently been cancelled and that my two hotel reservations for 21 November 2026 were at risk of being cancelled as well.
I was told to respond within 24 hours or risk losing my bookings.
How does disabling automatic renewal for next year affect hotel reservations made during a membership period that I have already paid for?
What disappointed me even more was the tone of the email. There was no apology for the confusion or inconvenience, no proper explanation, and seemingly no consideration for the unnecessary stress caused to a paying customer. Instead, I was simply presented with an ultimatum.
For a brand that presents itself as youthful, friendly, welcoming and community-oriented, this kind of cold, impersonal communication feels completely at odds with the image they promote.
I replied to explain the situation and provided evidence that my membership is valid until October 2027, but I have yet to receive a response.
I genuinely liked the concept behind Dis-loyalty and was looking forward to discovering whether the membership would be worth renewing next year. Unfortunately, this experience has already made me question that decision.
Being trendy and approachable should be more than just a marketing image.
At the very least, paying members deserve clear explanations, respectful communication, and reassurance that their existing reservations will be honoured.
So far, this experience has left me feeling extremely disappointed and undervalued as a customer.
23 oktober 2026
Antwoord van Dis-loyalty
Hi Xu, we appreciate you bringing this to our attention.
This is certainly not the experience we want for our Members, and we’re sorry to hear that we’ve fallen short on this occasion.
We’ll be in touch with you to discuss your experience further.
I do not recommend joining
I do not recommend joining. I joined for $300 for a year and didn’t use it. They just take your next years payment and keep taking payments. I have cancelled through the app and emailed them twice and they just ignore you. Do not give these guys your credit card details. It’s terrible!
24 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hi, we appreciate you bringing this to our attention.
Our membership includes automatic renewal to ensure your benefits continue without interruption and any active reservations remain in place. If you prefer not to renew, you can easily turn off auto-renewal using the cancellation option in the app, or by contacting our Membership Services team, who respond within 24 hours.
Please email us at hello@dis-loyalty.com so we can look into your specific case and assist you further.
issue has been ongoing a month
I have been working with their support team for over a month in regards to their stated member benefits not aligning with the booking I made with their platform. I have reached out to the hotel directly to help to resolve the discrepancy sooner by getting the prices directly from their desk and now I am told by disloyalty they are in contact with the hotel for the past two weeks in resolving this issue. I feel they are putting me in a holding pattern rather than resolving the issue.
30 september 2026
Antwoord van Dis-loyalty
Hi, thank you for taking the time to share your feedback.
We’re sorry to hear that resolving this matter has taken longer than expected. We appreciate your patience while our teams work to clarify the details of your booking. We’ll be in touch as soon as we can with an update.
Thank you again for your patience and understanding.
A member of Dis-loyalty for 3 years
I’ve been a member of Dis-loyalty for 3 years and it’s been the best loyalty scheme I’ve paid for. The membership has paid for itself many times over with not only discounted hotels but also meals and drinks at restaurants and bars. The booking process is simple and flawless since the app updates. Easy and fee free cancellation. I should have taken better advantage of the free coffees as I have the Hoxton Shoreditch a 10 min walk away!
I don’t dispute other people’s experience but I’ve always been able to get a hotel - recently adjoining rooms (love Mama Shelters!) in Paris for the JayZ concert a few weeks out! The couple of times I’ve contacted the online customer service team regarding my membership, they were super responsive and focused on finding a resolution. Will definitely rejoin when I start travelling again.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hi Dionne, thank you so much for your review!
It’s fantastic to hear that you’ve been part of the Dis-loyalty community for three years and that your membership has more than paid for itself. We’re also so happy to hear that you’ve found the booking process simple, and that our customer service team has been responsive and helpful whenever you’ve needed us. We’re absolutely over the moon to read this!
And of course, we love that you managed to book Mama Shelter in Paris for the Jay-Z concert. What a great Dis-loyalty win!
We’re sorry to see you go for now, but those free coffees at The Hoxton Shoreditch sound like a very good reason to rejoin us VERY soon! ;)
Not so interesting
Nothing wrong but I had the same offer with dis-loyalty program that internet offer on your website.
Moreover once arrived in the hotel not any word or special consideration or welcome drink or whatever as a dis-loyaltyy member. Regfular check-in - stay - check-out as wichever non dis-loyalty customer... 180€... Useless in this case
29 september 2026
Antwoord van Dis-loyalty
Hey Steeve, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t feel any different from a regular stay. With Dis-loyalty, Members get immediate access to F&B perks and stay discounts from the moment they join, alongside the flexibility to enjoy these benefits across our participating hotels and venues.
Your feedback is really valuable, and we’ll be sure to share it with the relevant team as we continue working to make the Dis-loyalty experience more rewarding for our Members.
I paid for your membership thinking…
I paid for your membership thinking there would be a discount on Baha Mar hotel. Once I downloaded the app, your price was more expensive than the hotel was offering!
29 september 2026
Antwoord van Dis-loyalty
Hi, thank you for bringing this to our attention.
We always aim to be fully transparent with our exclusive Member rates and work hard to ensure our members have access to great value and offers.
We’d love the opportunity to look into this price discrepancy further. Please get in touch with our Membership Services team at hello@dis-loyalty.com, and they’ll be happy to investigate this for you.
Antwoord van Dis-loyalty
Hey Sage, thank you so much for your lovely review!
We’re thrilled to hear you’re enjoying the value of your Dis-loyalty membership :)
We hope you continue to make the most of all the great perks and discounts available to you. Here’s to many more Dis-loyalty adventures!
Top service!
21 september 2026
Antwoord van Dis-loyalty
Hi Renzo, thank you so much for your feedback.
We’re delighted to hear you’ve received top service and have been making the most of your Dis-loyalty membership!
We really appreciate you taking the time to share your experience, and we hope you continue enjoying all the perks, benefits and discounts that come with being a Member :)
Je n’étais bien accueilli dans aucun…
Je n’étais bien accueilli dans aucun des établissements où je suis allé. Je n’ai même pas reçu les bonnes commandes. Je ne me sentais pas la bienvenue.
Et cela seulement dans le cadre de petites commandes de breuvage dans les cafés, même pas un séjours entier.
24 september 2026
Antwoord van Dis-loyalty
Hey Polina, thanks for sharing your experience.
We’re truly sorry to hear that you felt unwelcome at the establishments you visited. This certainly isn’t the experience we want our members to have, even when stopping by for a quick drink.
Your feedback is important to us, and we’d like to look into this further. We’ll be in touch with you soon to follow up on your experience.
Thank you again for bringing this to our attention.
Excellent customer support
I recently had to make changes to a booking. The customer support team were excellent. Cindi, Mario and Caesar supported me. They were very extremely response, supportive and friendly. I was delighted with the support received.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hi Niamh, many thanks for your feedback.
We’re delighted to hear that Cindi, Mario and Caesar made changing your booking such a smooth and positive experience. It’s wonderful to know that you found them responsive, supportive and friendly and we’ll be sure to share your kind words with them!
We’re very lucky to have Members like you, and we hope to welcome you again soon. Happy travels :)
Antwoord van Dis-loyalty
Hi, thanks for sharing your feedback.
We’re delighted to hear you found the booking process quick and easy and that you’re making the most of your Dis-loyalty membership!
We really appreciate you taking the time to share your experience and hope you continue enjoying all the perks and discounts that come with being a Member. Happy savings :)
I ran into a payment issue with my card…
I ran into a payment issue with my card while signing up for the Disloyalty membership, which was frustrating at first. Fortunately, Caesar from the support team handled it brilliantly. He was quick to respond, polite, and clearly knew his job. He walked me through the problem step by step and got it resolved without any hassle.
It’s rare to get such professional and genuinely caring support these days. Thank you, Caesar, for your professionalism!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hi Oksana, thank you for sharing your experience.
We’re sorry to hear you initially ran into an issue with your payment, but we’re delighted that Caesar was able to turn things around and make the process as smooth as possible. Feedback like this means a lot to our team!
We’re delighted to have you as part of the Dis-loyalty community and hope your membership brings you plenty of great stays and free coffees along the way :)
Love being a regular at our local…
Love being a regular at our local Hoxton :)
17 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hey Meg, thanks so much for the lovely feedback.
We’re delighted to hear you’re a regular at your local Hoxton! There’s nothing better than having a favourite spot that feels like home where you can enjoy all your Dis-loyalty perks :)
And when you’re ready to shake things up, don’t forget there are 10 other brands included in your membership waiting to be discovered. Who knows, you might find your next favourite ;)
Antwoord van Dis-loyalty
Hey! Thanks for taking the time to share your feedback.
We’re delighted to hear you received excellent customer service while making the most of your Dis-loyalty membership.
We really appreciate you being part of the community and hope you continue enjoying all the perks and benefits!
Some good some bad
This is in regards to Mama Shelter Belgrade I wish the free coffee and 10 percent off was more integrated into the various hotel POS system. It seems to be super complicated and the employees when presented with the request seem to be annoyed and often get it wrong. Also the hotel was lacking a few amenities we've come to expect from Dis-loyalty brand. There was no complimentary bottle of water after the first day. The notes with my reservation were ignored. I asked for a high floor with a view and received the lowest floor next to a busy highway a blocked view. I had to complain before they switched me to a more appropriate view and floor. There was no blue tooth speaker for music. There was no coffee in the room. There was no cork screw for wine in the room or at the front desk. There was no Bloody Mary mix at the bar for Sunday brunch. The cleaning lady accidentally left my door ajar all day after cleaning my room after I went out for the day. What I liked. The hotel was modern and the decor was lovely. The rain shower was great. Eventually, the high floor room and balcony with a view of the city was excellent. The bed was nice and big and comfy. The in room safe was large and could accommodate a laptop. The check-in staff were pleasant and accommodating upon request. I wish this hotel was more in line with other Mama Shelters we stayed in in Munich and Copenhagen.
18 september 2026
Antwoord van Dis-loyalty
Hi Matt, thank you for taking the time to share your valuable feedback.
We’re sorry to hear that several aspects of your experience fell short of expectations, as we understand how important your comfort and security are. This isn’t the experience we want our members to have, and we’ll be sure to share your feedback with the relevant teams so they can look into these concerns.
We’re glad to hear that you enjoyed the hotel’s design, the comfortable bed, and the city views from your upgraded room, as well as the friendly and accommodating check-in team.
Thank you again for your honest feedback. We’ll be in touch to follow up on your experience, and we hope to have the opportunity to offer you better experiences in the future!
Lucy is so professional i appreciate…
Lucy is so professional i appreciate her assistance and support
16 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hi Hassen, thank you so much for your lovely feedback.
We’re delighted to hear that Lucy provided such professional and supportive service. It’s wonderful to know she was able to make a positive difference. This is exactly the experience we want for our Members :)
Thanks for being part of the Dis-loyalty community, and we hope to welcome you back again soon!
Super helpful
Super helpful - swift responses and really clear and kinds in all their communciations.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hi YD, many thanks for your review.
We’re delighted to hear you found our Membership Services team so helpful. It’s exactly the experience we want our Members to have!
We really appreciate you taking the time to share your experience and hope you continue enjoying your Dis-loyalty membership :)
Amazing savings on our trip to Sydney
Amazing savings on our trip to Sydney, highly recommended for travellers who expect quality at a good price. A special mention for Cindi in customer service who was a great help with my membership, the speedy response which was much appreciated
16 januari 2026
Review zonder uitnodiging
Antwoord van Dis-loyalty
Hey Matthew, thank you for sharing your experience.
We’re delighted to hear you enjoyed great savings on your trip to Sydney and that Dis-loyalty helped you make the most of your travels without compromising on quality ;)
It’s lovely to hear that Cindi was able to assist you with your membership so promptly. She’ll really appreciate your kind words!
Thanks for being part of the Dis-loyalty community, and we are looking forward to seeing where your membership takes you next :)
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