DLG LEGAL SERVICES LIMITED Reviews 

Mark took the time to both listen and give me time to reply to questions on what was a traumatic Car Accident

Andrew Kinsley was clear with his instructions, supportive, non judgemental and patient. He really helped and listened and communicated the necessarily step for my claim.

The hole conversation he was polite and well mannered

Mark the Call Handler was very knowledgeable, helpful, sympathetic and understanding of what my daughter is currently going through since the accident.
Everything over the phone was handled politely, caring and in a Professional manner.
Thank you for your help.

Worst legal firm I have dealt with wish I never had. My Case handler has ignored all requests from me, despite me offering to settle with third party he has continued to push for his own commission gain and now I will more than likely be left out of pocket. He has also ignored requests of me asking him to call me to discuss, only sending messages on the portal. Tried to ring to be told he is unavailable but this call handler agreed he should have accepted the offer when I asked last month. Worst experience would recommend to avoid this company.

Great communication explained thoroughly wha would happen about my claim and made sure i understood everything

After a traumatic accident I can’t rate DLG high enough way beyond my expectations and may case Handler Richard was there for me every step of the way and kept me fully updated at all times
I just want to thank you so much for all your hard work and your support

Had a call from Mark today very polite gentleman. Very easy to talk to about this situation. Regarding a car accident claim for my son. He went though everything clearly for me to understand. What they would be doing and all steps to the claim. Said he would keep me updated every step so I will know what is going on.
Very helpful
Team at DLG LEGAL SERVICES

Throughout this process of which I have no previous experience of, I have received regular updates throughout and have been treated with respect when on occasions I have had to ask for clarification of the information sent.
My case handler Elissa has been efficient, supportive and promptly responsive from beginning to end - a credit to the legal team.

Nana, my case handler has been absolutely brilliant, has kept me informed of any developments and acted in a very professional manner. She inherited the case very late on and managed to bring everything to a successful conclusion. Also made me feel at ease to what had been a very stressful time.

I spoke with Mark Kinsey from DLG Legal Services regarding my accident, and I cannot speak highly enough of the service I received.

From the very beginning, Mark was calm, patient, and extremely professional. He took the time to go through the initial accident questionnaire with me thoroughly, explaining each part clearly and in plain English, which made everything easy to understand and far less overwhelming.

I am currently feeling very anxious following the accident, and Mark showed genuine understanding and empathy throughout the call. He never rushed me, listened carefully, and made sure I felt reassured and supported at every stage. His manner was warm, respectful, and reassuring, which made a huge difference to how I felt during what could have been a very stressful conversation.

Mark explained the process clearly, answered all of my questions in detail, and ensured I fully understood what would happen next. He made a complicated situation feel organised, manageable, and under control, which gave me real peace of mind.

This was an excellent example of outstanding customer service. Professional, compassionate, knowledgeable, and genuinely caring. Thank you, Mark, for taking the time to explain everything so clearly and for making such a difficult situation much easier to deal with. Your support was truly appreciated.
Emma.

Excellent service. Mark explained everything clearly and made a difficult conversation more pleasant.

DLG Services, Zareen Riaz my solicitor was allocated my car accident claim. From the start to finish she has been with me all the way. I would recommend DLG Services, they have been professional, supportive and very helpful. Thank you very much for supporting me with my claim.

I have been waiting for a response from DLG Legal. I call them and they say they will look at the claim and then contact me. I have continually called them and get the same answer every time with no return email or call. Poor service and communication. Still no nearer and 10 months down the line

Graham was efficient and kept me updated on a regular basis, with a successful outcome

Following a car accident in November 2023 my claim was handled by Melissa. Always professional and contactable with any questions I had. The whole process has taken over 2 years to get to court. Although frustrating, these delays were not due to DLG but the defendants insurance company and red tape etc. Just happy that justice was served in the end and I can move on. Can't thank Melissa enough for her help in resolving this stressful situation.

Very good experience overall. Will recommend to others

Sabina in the office was very very helpful and Alex the Barrister was very professional. Alex and myself had a meeting just before the Court Hearing and everything ran efficiently as possible to the point where we won the case.

Mark was a lovely guy very friendly, clear & professional. He explained everything clearly and I felt at ease answering his questions, I was assured of the process and what to expect with this case. Very pleased with this service

I engaged with DLG Legal services after i had an accident on the river.
I can say that the way they handled my case was second to none.
I was guided my Emma Simnet who was 1st class.