DLG LEGAL SERVICES LIMITED Reviews 

Mr Bryce Herrmannsen has been my representative from DLG legal services.
From the first contact, having taken my claim over from the previous DLG handler, he has filled me with confidence and kept me constantly updated on the progress of the claim.
It's taken quite some time to reach a positive conclusion, Mr Herrmannsen calming and professional approach convinced me to hold on and receive a fair and just settlement.
My thanks and appreciation to Mr Herrmannsen for a job well done. CH
Whilst this is my husbands email it's my my review/experience

Ben was really informative and always kept us up to date with what was going on. If there was anything we didn't understand he explained it to us without complaint.
Ben is a credit to the company

Kerry is a most helpful person. She was kind & considerate & took the time to explain everything to me

Spoke clearly, so I could understand everything very helpful went through everything I needed to

Faith, the dedicated injury lawyer provided an excellent service from start to finish.
At the outset she explained the process clearly, always kept me fully informed of progress and responded very promptly to any matters I raised.
The whole matter was resolved quickly and seamlessly. I would highly recommend Faith and DLG services, they are an outstanding personal injury lawyer company.

As the Legal Representative of a Driver involved in a collision with a pedestrian who is their Client, claiming Personal Injuries Compensation from my Client’s Insurers, I contacted this Claims company asking for the actual Claim. That took 6 months to arrive, and once set against evidence that indicated possible Accident Scam, fraudulent Insurance Claim and the total absence of any proof of injuries, J.M. had the nerve to ask ME to provide them with the dashcam footage, since their Client had not provided it , nor any Medical/ Injuries evidence to support their Clients case! I obliged. The immediate response from J.M. was stunning; “ Anyone watching that 54 second dashcam footage will immediately agree that our Client was the victim 100% in this case & we will be acting for him in his PIC “! At that time their Client had not IN FACT submitted a Claim Form, or any evidence of the “ Accident” which had occurred 6 months beforehand. Amazing. We insisted sight of the Claim Form and evidence in support of it, ( as did our Client’s Insurance company), and eventually 7 months after the “ Accident” received a Claim Form - seriously making false and wholly unsupported claims of serious injuries, medical procedures, time off work, inability to drive because of injuries etc etc. Our Client’s Insurance company requested a Medical Assessment of their Client. No response. To date, after 8 months since the “ Accidents”, no further communication from the Claims company or their Client has been received by us, or by our Client’s Insurance company. J.M. incredibly unprofessional and unsubstantiated response and summary judgment of the Claim, remains the only communication from this company. Meanwhile, the statutory charge of Driving Without Due Care & Attention, brought against my Client by the RTC Police, and a Court date, have been put on hold, pending further Police and Insurance Investigators investigations. In all my 27 yrs as a Paralegal I have never met with such unprofessional practice as demonstrated by DLG’s dubious J.M.

I have been close to people who have used legal service companies in respect of claims, and have seen them have a range of experiences. I'm happy to say that my experience with DLG has been top notch and I'm glad that I followed the recommendation for them from my insurers following a car accident. The initial consultation felt thorough and complete, with the advisors being bright, capable and kind. The status and progress of my claim has always been easy to access and I have never had to chase for any information or for any steps to be taken. I have felt attended to at all times and responses to my queries have been prompt, complete and considered. All of the staff that I've encountered have been great but, in particular, Rose, who has managed my case has been superb. I did not necessarily expect to have a single point of contact with a big company for a RTA claim, but it has made a huge amount of difference. Rose has been attentive, professional and has made me feel confident that my case has been given its best chance of the result it deserves. I would absolutely recommend DLG to anybody searching for a company or who have received DLG as a suggestion from their insurers.

Very helpful and friendly with getting my injury claim started up

Fought my corner and looked after my interest with compassion and professionalism. Excellent

Very helpful had plenty of time, and made sure we understood everything that was said

My claim started on September 2024, I had two case handlers in this time. My first one was not the best I then got told Amy Robison would be taking over my claim, from then I had constant updates, I was being kept in the loop about everything that was going on in my claim, she was very understanding and helpful when it came to my all my queries and questions, she also helped me receive a early interim payment then 3 months later I was paid my full settlement. She was amazing from start to finish. Would highly recommend. (I also had the pleasure of being helped by Richard Hutchinson he was also amazing the times he dealt with me when Amy wasn’t available). I wouldn’t have been able to get the out of court outcome I did without her professionalism!

My case was effectively a “barn-door” matter in which the defendant’s negligence in causing my injury was clear and had been accepted even before I approached DLG. Despite this, my initial contact with the DLG team was disappointing. I felt there was limited engagement with my case and that my concerns were not being properly listened to. This only improved after I raised an initial complaint.

Throughout the process, I found that I had to repeatedly prompt the DLG team to obtain updates and to ensure that progress was being made. To be fair, when I did make contact, I usually received a prompt response. However, the responsibility for driving the case forward often felt as though it rested with me rather than with my legal representatives.

I also felt consistent pressure to settle the claim for a significantly lower sum than I believed was appropriate. This was substantially below both my own expectations and the figures suggested by other sources. Ultimately, I have been advised to settle for an amount that I believe to be much less than I had reasonably expected given the circumstances of the case.

Great experience. First time someone has actually called back at exactly the time arranged which was appreciated. Wonderful talking to someone who was friendly, and well informed. Couldn't be happier with the service provided. Thank you Fleur

Ben was great and explaining the process and kept me up to date with my claim. When I needed to speak to Ben he was there and quick and efficiently answered my questions and promptly completed any task I requested.

Scott helped me to understand what is going to happen next. Fast service got a phone call to talk about my experience with the car crash and what to do next. Pleased with the service thanks

In 2021 I was embroiled in a dispute following a beauty treatment involving lasers that went horribly and painfully wrong.
Since shortly after that date, DLG have been fighting on my behalf for redress (I am not a litigious person so, to begin with, an acceptance of the blame and a simple apology would have sufficed, but, sadly, was not forthcoming).
The defendant was elusive and BRYCE HERRMANNSEN of DLG worked diligently and assiduously on my behalf and consequently a very fair settlement was reached thanks to his efforts. I would highly recommend this company, they work hard to support their clients, and are friendly and communicative.
Many thanks to DLG Legal Services and particularly to Bryce.

Thank you To Jake for the help & support with my claim.
It's been a tough& confusing time, so really appreciated being supported & notified to what happens next.

Laura was very thorough and understanding, and with a claim that has not gone well did an excellent job.

The lady at DLG legal rang as part of the claim process following a bad car accident I had several weeks ago.
She had a difficult job as it required me to go through the accident in detail, bringing back memories of the shock and pain gine through at the time.
She was extremely caring and sympathetic whilst professional at all times.
It made the call manageable for me and I am very grateful for her approach and kindness.

In this day of remote technology it is good to know talking to someone about difficult things can be pleasant and helpful.