Absolutely fantastic carrier and perfect for my standard dachshund. Always struggled to find a carrier for him as he such a long boy but the XL is absolutely perfect and makes carrying him such a bree... Toon meer
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My dauchund is 15 years old and tires quickly when walking . He loves his Dogsnug and was reluctant to get out once we put him in for a rest . Great product fast delivery,
Avoid this company at all costs. I bought a pet carrier because it claims to take the weight off your shoulders, but with my 7.5kg dog, it did the exact opposite and caused severe shoulder strain. The... Toon meer
Very quick delivery. The bag is just as described and of good quality. Louie loves it. I have stopped using it for the time being as it is so hot! But as soon as it gets a bit cooler there we go again... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Dogsnug — an independent dog brand based in Stoke Newington, London. We design and make carriers, harnesses, and jumpers in our workshop, creating thoughtful, good-looking gear that works beautifully for dogs and their people. Trusted by thousands of dog owners, Dogsnug creates comfortable, stylish, and long-lasting gear for dogs. Dogsnug began over 10 years ago, when we struggled to find kit that truly worked for our own whippet dog Kai. Too often, the choice was either practical but unattractive, or stylish but not built to last. So we set out to make products that do both — combining comfort, durability, and a modern look you’ll feel good about using. Since then, we’ve worked with thousands of customers, both online and in our Stoke Newington shop, to refine and perfect our designs. Every product is informed by real dogs, from dachshunds needing back support to whippets who hate the cold. We obsess over details like adjustable straps, water-repellent fabrics, and breed-specific fits, so daily walks, train rides, and adventures are easier and more enjoyable for everyone. We’re proud to stay independent and keep all our design and production in East London. At Dogsnug, our mission is simple: to keep your dog comfortable, safe, and stylish on every outing — while giving you gear you can trust to last.
Contactgegevens
54 Stoke Newington Church Street, N16 0NB, London, Verenigd Koninkrijk
- 07723679921
- info@dogsnug.com
- www.dogsnug.com
4,4
Uitstekend
108 reviews
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Really awful customer service
Really awful customer service. Placed two orders, both products were faulty and of poor quality. No response to emails regarding the faulty items and I had to pay to return them! Will never order again and would advise others against it too!
25 januari 2024
Review zonder uitnodiging
Antwoord van Dogsnug
Very sad to hear you feel this way, as I can see that our customer care has replied to your emails within 24-36 working hors of your messages and tried to help you.
On your first order, we offered you a return label and an exchange sent you first-class or a refund, which you opted for and was issued to you straight away.
On your second order, there is no defect in the product and once again you have been offered the option to return for a refund, which is what you requested in your email.
On both accounts, you received the products with free postage.
So I'm not sure what else you expect from us. I thank you for supporting small businesses in the way you do.
Thieves and liars
Wish I had read reviews before purchasing .
They sent the wrong item and I returned it and over 30 days later I am still waiting on a refund of £45.00 .
No reply to any emails no contact at all.
Theft from a customer. Despicable .
I think it’s a U.K. address but product is being sent from china .
To add
Regarding your reply ..
I have receive NO refund from you .
So not only are you a thief your a liar as
I never returned it with evri it was with Royal Mail
I emailed you to advise it would be returned just as I emailed you to please send the correct size in the first place and got no reply ..
very convenient that you only received the email after the reviews .. it was always from the same email . So I did contact you directly .. there is no phone number for your business? I contacted you via instagram and got a standard auto reply
I emailed you several times .
You have numerous bad reviews . From people purchasing 3 coats and never receiving them or a refund .
15 januari 2024
Review zonder uitnodiging
Antwoord van Dogsnug
So sorry, as you know we never received an email from you, and it turns out you returned without letting us know to expect it, therefore we had no record that something should arrive from you.
A refund was issued straight away after we queried this review with you and you sent us tracking of your return; even though we never received the parcel as it got stolen from the street (the photo from Evri, the courier you used, shows the parcel left it in the street, even though it fitted through our letterbox).
So, theft yes, but from us as a result of the incompetent behaviour of the courier.
I can assure you everything is made here in our workshop by me and a team of makers.
In the future, it may be better to contact the small business directly and find out what's happened. You will find most of the small businesses are honest, hard-working people with little interest in stealing from customers.
Im so disappointed in this service
Im so disappointed in this service. I ordered two dog fleeces which were significantly delayed in dispatch. Communication was very poor throughout. I requested someone call me numerous times and no one did. I even reached out directly to the shop as no one was responding to my emails.
I have since returned the items (well before Christmas) and have still not received my refund! I have chased with emails but have received no response.
Honestly, very poor service and I will not be recommending this company to anyone.
3 januari 2024
Review zonder uitnodiging
Missing order
I paid up front for 3 coats with Dogsnug. I was told delivery would be up to 2 weeks but normally sooner. 2 weeks past and I rang to check on delivery, I was told my order was sent to Nottingham even though I live in London!
Mistakes happen so I wasn't too worried as I was promised I would have my coats in a few days as they would be sent on from Nottingham. The owner said she would keep an eye on the tracking of the parcel. Another week past and still no parcel, I sent two further e.mails which were ignored. I finally got to speak to the owner today, I was told I was being unreasonable to expect the coats in time as other companies take up to 6 weeks to deliver even though her terms are delivery in two weeks. She refused to accept any responsibility for failing to deliver my items and she refuses to refund me. She still won't tell me when my coats will arrive or if a refund will be made. It will be 30 days this week since the order was placed. I have given this retailer every chance to put this right, I am so disappointed by her appalling attitude.
21 oktober 2023
Review zonder uitnodiging
Wouldn't recommend at all
Wouldn't recommend at all. Owner took measurements of my dog for a custom size made sweater. Said would arrive in under a week. Took almost 2 to arrive, apparently it was raining where she was located -funny enough we are in the same city and we had a mini late autumn heatwave that week. When it finally arrived the sweater was way too big (remember she took measurements herself!) and shop owner said she might have sent the wrong sweater to me. Asked to send it back on her expense (I paid upfront at the post office but never got any money for postage back). When the new sweater arrived it was too small. It magically got shorter (which was never an issue anyways) and very small in the arms. It was rubbing her open with each step she took. I called this time and she basically hung up on me saying she was too busy to talk?! Ended up asking to send the sweater back AGAIN but I asked for a refund as it has been a month by now and I needed the sweater this season, not in summer. Wouldn't refund me (because it was made by measure - her measurements though!) and became a bit snappy over messages. Very poor customer service and poorly made jumper - when the second jumper arrived it had a tiny stain on the neck as well. (The dog would have made it dirty anyways but still...) After many messages over one month I decided to put the sweater in the bin. One thing to point out though - I bought a sweater with HER measurements on a different website shortly after she measured my dog and it fit like a glove. Definitely something wrong with her tailoring.
3 november 2021
Review zonder uitnodiging
Antwoord van Dogsnug
Hello, I'm sorry that our service did not work out for you, and we did everything we could to try to please you. READ ON if you would like to know our side of the story. Our jumpers are well loved by most people, and proof of this is all the reviews in our website. To clarify some of your points:
-when you called the shop it was very busy and we were serving customers, however as soon as we were less busy we called you back. We did not hang up, we asked if we could call you back.
-the jumper you received was too big (our mistake, mistakes happen), and we asked for photos of your dog wearing the jumper so we could correct our mistake and the photos were too close up and difficult to see the problem. I asked for clearer photos and never got them.
-we offered to refund your postage and to make a new one and you said you would rather write a bad review. We continued to communicate and you stopped replying.
-we kept in contact almost daily about the status of the jumper via messages as we always replied to your daily messages. Our tone was not snappy, but to the point as we were getting sometimes multiple messages from you in a day including weekends with the expectation of immediate answer. We are a very small company with a small team so it is not always possible to respond straight away.
-We make the jumpers by hand and wash them after making. So rain and humidity does affect the time they take to dry.
Once again we are sorry that the service you receive in this instance was not to your satisfaction, and the offer is still open to resolve the issue if you are open to it.
Dogsnug is such a great store
Dogsnug is such a great store. They really care about the well-being of dogs, as well as creating quality, long lasting products
17 juli 2021
Review zonder uitnodiging
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