What an absolutely amazing team Dogs trust have at the Merseyside adoption centre. The help and support that we received from day one of our decision to adopt a dog from dogs trust was truly amaz... Toon meer
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Lees wat reviewers zeggen
We’ve had such a positive experience with Dogs Trust from start to finish. Everyone was friendly and welcoming, and it was clear how much the team genuinely cares about the dogs. Biz, our Dogs... Toon meer
Bedrijf heeft geantwoord
Lovely kennels, dogs well looked after by caring Staff. Procedure of adoption was thorough as you would expect. Everyone we had contact during the adoption process were excellent and helpful. They... Toon meer
Bedrijf heeft geantwoord
That staff have all been brilliant and haven't seen my wheelchair as a barrier where adopting a dog is concerned. Roger fits in well with our family, has shown no concern being around my wheelchair f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contactgegevens
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, Verenigd Koninkrijk
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4,8
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Very good service
Very good service. We visited originally and within short space of time they introduced us to lovely Reggie, exactly the dog we were looking for. Very impressed with Dogs Trust organisation Very professional and thorough. Dogs kept in less stressful conditions than we expected. Staff very helpful and friendly
8 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Alan,
Thank you so much for your lovely review!
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
We hope you and Reggie enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Recent rehome of older dog.
They arranged 2 meets with my dog before I made the decision to rehome her. I was given lots of information and advice on how to settle the dog in and there is ongoing support too, particularly to help with any behaviour problems.
10 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Carol,
Thank you for your kind review.
We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
We hope you and your new pooch enjoy making many happy memories together.
Best wishes
Holly
Dogs Trust 🐾
Wonderful
From the moment we first went to Dogs Trust you can see how well loved and cared for the dogs are. All the staff and volunteers do such a wonderful job.
We are delighted how everything went with getting socks and all the advice we were given. Socks is just the most loving dog and we adore him. Thank you so much to Merseyside Dogs Trust xx
8 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Liz,
Thank you so much for your lovely review.
It is lovely to hear that you had such a positive adoption experience with Socks - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and Socks enjoy making many happy memories together.
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
We applied to adopt a dog
We applied to adopt a dog, and within a few days we were contacted. Unfortunately missed the call and the dog was offered to another family
During the process the other family decided he wasn't the right dog for them, so we were contacted again.
The process was smooth and obviously well established. We visited the first time for an initial meet, and took the pup for a walk around the field. We weren't asked to take control of the dog, which I think would have been a good opportunity for us to get to know him.
We visited the second time a few days later, and brought him home that same day.
The staff were all very friendly and helpful, and their passion for the animals shone through.
They followed up after two days, and the behaviour helpline were able to give some advice around cat reactivity.
Overall a good service, and centred around the animals, as it should be.
7 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Matt,
Thank you for taking the time to get in touch.
We are so pleased that you enjoyed your adoption experience with Dogs Trust, and that you have found our Behaviour Support Line to be so helpful.
We pride ourselves on helping dogs and their owners understand each other better, and we also understand the importance of making sure our adopters feel supported to help set our dogs up for success in their forever homes. It's wonderful to hear that this shone through for you.
Please don't hesitate to reach out if you need anymore sup-pawt, and we hope that you and your new family member enjoy making some wonderful memories together.
Best wishes
Erin
Dogs Trust 🐾
Perfect Rehoming
The staff at the Evesham branch were incredible, very accommodating! The entire adoption process was quick and smooth sailing right from our initial enquiry, the pre-adoption 1-on-1s were very handy in regards to meeting the expectations of Marley. He has settled in nicely, and I would highly recommend the Evesham branch to anyone looking to rehome a dog in the future.
7 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Tyler,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience with Dogs Trust Evesham.
Our teams really do pride themselves on creating a warm and welcoming environment for everyone who visits, as well as going above and beyond to keep all those tails wagging, so we're pleased this shone through.
Thank you for offering a Marley a loving home, and we hope that you make many happy memories together.
Best wishes
Erin
Dogs Trust 🐾
Easy to adopt
Applied to adopt was actually rung back. The staff and premises were lovely, I went to Bridgend the wanted us to meet the dog twice and were really accommodating on times so that we just stayed the night and met the dog again next morning.
Process was really easy, had lots of support throughout and it's ongoing.
Wouldn't hesitate to use Dogs Trust again if I wanted another dog.
We adopted Bear and he's slotted right in to the family.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Sarah,
Thank you for taking the time to leave us a review
We're so pleased to hear that we could help to bring you and Bear together, and that you enjoyed your adoption experience with Dogs Trust Bridgend.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s pawtastic to know that this came across during your experience.
We hope that you and wonderful Bear make plenty of happy memories together, and we know how lucky he is to have fallen on his paws with you as his Special Someone.
We're always here to lend a helping paw!
Kind regards
Erin
Dogs Trust 🐾
Best experience <3
We applied to rescue a dog via the dogs trust website, to which a couple of weeks later we received a phone call that had matched us with a puppy.
Ernie is honestly the most perfect dog for us, and the team at Dogs Trust Cardiff matched us perfectly. The support that was offered before the adoption, and post adoption - has been incredible.
The frequent first meets before adopting were also good, and we liked that we were able to go for a walk rather than just playing with him in a contained environment. The little goodie bag on adoption day is also fab, and had everything that we would need for the first couple of days.
As a couple who work full time, we were unsure about the possibility of being able to rescue a puppy - however, Dogs Trust viewed us as being suitable, and matched us with a dog who really fits our lifestyle.
8 mei 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Jessica,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We hope you and Ernie enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Great experience
We visited 3 sites to find the right dog for us. Staff and volunteers at each site were truly welcoming and super helpful
6 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning,
Thank you for taking the time to get in touch!
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
Open and honest
Dogs Trust were welcoming and happy to happy to be flexible with appointments.
They gave us the opportunity to meet our new dog in a number of situations including those he finds difficult so we fully understood the dog we would be adopting.
They provided training and aftercare to help us settle our dog into his new home.
6 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Andy,
Thank you for taking the time to share your lovely review!
It's fantastic that you found your Post Adoption Support helpful. Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
Exceptional experience
Me and partner adopted Hilda from dogs trust Kenilworth and the staff there was amazing. As we are first time dog parents they were so patient with us when having behaviour sessions. Haven’t got one bad thing to say, despite the on going works to their shelter, they still ran everything so smoothly. They look after the dogs exceptionally well and you can tell every single staff who works there enjoys their job and loves what they do. Couldn’t recommend them enough if you are looking to give a dog their forever home.
5 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Matty,
Thank you for your lovely review!
It is lovely to hear that you found the team to be amazing- our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and Hilda enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
The very pleasant staff at Roden.
The staff at Roden were extremely polite and helpful. They helped me fill in the application forms. Each time I visited my new dog the young ladies were polite very kind and helpful. The staff at Roden all smiled all the time. Very nice atmosphere. Thank you.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Gillian,
Thank you for leaving us such a lovely review.
Our rehoming centre teams pride themselves on creating a warm, welcoming environment for everyone who visits, so it's fantastic that this shone through during your adoption process.
We're so pleased that we could help to bring you and Lilly together. She certainly fell on her paws with you as her Special Someone, and we hope that you enjoy making plenty of paw-some memories together.
We're always here if you and lovely Lilly need any sup-pawt, or you want to share your adventures together.
Best wishes
Erin
Dogs Trust 🐾
Poor adoption process
Been looking to adopt a dog from them for ages they keep telling me I have an application but they are doing nothing with it. Keeping dogs in the kennels and not even contacting me about adopting one. I keep contacting them but no use.
How is this supposed to work? poor work.
7 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Charlie,
Thank you for your review, although we are so sorry to hear that you have found your experience applying to adopt so disheartening.
We changed our rehoming process in November 2023 from an application for a specific dog to a general application, as we found that some dogs were receiving hundreds of applications whilst other lovely dogs weren't receiving any.
Our rehoming team regularly review your application in the background, looking closely at the details you provided about your home, lifestyle and preferences, alongside each dog's behaviours, needs and requirements. Every dog has different requirements, so we look at everything on a case-by-case basis, and the team take time to check potential matches thoroughly.
We are currently working through a large volume of applications, so while each application is reviewed frequently, the team aren’t able to reach out unless they’ve identified a dog they feel could be suitable.
We keep every application open for three months. Many people find a match sooner, but it does depend on each person’s circumstances and preferences, and the kinds of dogs coming into our care. Sometimes it can be quick; for others, it may take several weeks or, occasionally, a little longer. If we haven’t been able to make a match within the three-month period, we’ll contact you to invite you to reapply so we can keep your details up to date.
Our Training & Behaviour teams work extremely hard to get to know each dog and their requirements and work with them whilst they are in our care, so we ultimately trust them to make the best decisions possible.
If you would like to discuss your feedback further, we would ask that you kindly provide more details of your experience by contacting our Feedback and Complaints Team via email at letusknow@dogstrust.org.uk or by visiting our website at dogstrust.org.uk/letusknow
Once again, we thank you for taking the time to leave this review.
Kind regards
Erin
Dogs Trust
A lovely experience
The staff at Dogs Trust made the adoption very simple plenty of advice on what the first few days for a dog in new surroundings may be like and what we should look out for but for us all when well and Lasy settled in from day one,this was the second dog we have rescued from the Dogs Trust and we would recommend it if you feel you want to own a dog.
26 mei 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Sandra,
Thank you for your kind review.
It's so wonderful to hear that you enjoyed your adoption experience, and we're so happy that we could help to bring you and lovely Lasy together. How fantastic to hear that you have previously offered a forever home to another Dogs Trust dog, too!
You're a hero in our eyes (and your furry friends' eyes too, we're sure!)
We understand the importance of setting up our dogs and their adopters for success, ensuring that our adopters feel prepared for bringing their new family member home, so it's great that this shone through for you.
We're always here if you need any sup-pawt or want to share Lasy's adventures with your family.
Best wishes
Erin
Dogs Trust 🐾
I am so happy that Coco adopted me for…
I am so happy that Coco adopted me for her Mum, she is a great companion for me, I got her neutered 2 weeks ago and she has been really good.
I would advise anyone looking for an adopted dog to go to the Dogs Trust, these dogs are so loving and are happy to have a new home.
best doggy wishes
Margareat and Coco Cowan
xx
5 mei 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Margaret,
Thank you for taking the time to leave us a review.
We are so grateful to you for adopting lovely Coco and giving her the opportunity to thrive in such a kind and loving home. It sounds like you and Coco were lucky to have found one another, and we're so pleased that we could be a part of that journey.
We hope that you and Coco enjoy making plenty of happy memories together, and we're right here if you ever need a helping paw.
Kind regards
Erin
Dogs Trust 🐾
I have just adopted my first dog…
I have just adopted my first dog (Athena). The staff at Newbury were very welcoming and friendly. They offer lots of advise and are very supportive. They are very knowledgeable and give lots of advice. They made the process very easy. It’s also nice to know that you can get ongoing support if needed once you get your new pet home.
4 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Heidi,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience with our Newbury team. We hope you and Athena enjoy making many happy memories together!
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
Dogs Trust are so caring
Every staff member of the Dogs Trust are very friendly and supportive to the dogs and to the adopting family.
I strongly recommend adopting from the Dogs Trust.
6 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Shirley,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We hope you enjoy making many happy memories together!
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
Fantastic service to find your forever friend
The centre and the check up calls have been excellent in ensuring your new best friend is set up for as much success as possible. The staff at the Manchester Centre are superb, friendly, approachable and knowledgeable. The staff on the care team phone line have been just as helpful and kind. Thank you Dogs trust for our boy and your support.
4 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Rachel,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience with our Manchester team. We hope you and Gustav enjoy making many happy memories together!
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
We have a beautiful labrador with a…
We have a beautiful labrador with a lovely nature. We are very grateful. We were given clear information at every step and offered reassurance and/ or advice afterwards if we needed it. Very caring Society.
1 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Helen,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience with our Harefield team. We hope you and Alfie enjoy making many happy memories together!
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
Absolutely wonderful charity who clearly love the dogs in their care.
It was the second time i have adopted a dog from the dogs trust the first time about 11 years ago and when i sadly lost my dog through old age i went back to them this year and got my pup border collie, my experience, and i am sure others that have chosen to adopt this way, from the very beginning to the after care the team were fantastic, clearly loving the dogs in their care.
They provide so much info about the dogs when you visit to meet your chosen dog and are able to do this because of the one to one work they do with each dog in their care.
When you go to pick your dog up you are given a folder with lots of information which includes health check report, flea and worming treatment received and so much more and with enough food to get you started when you get home.
The follow up phone calls you receive to make sure things are going ok are great, they give you advice when needed.
I would highly recommend using the dogs trust and am so pleased with my experience.
4 mei 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Janet,
Thank you for your lovely review.
It's amazing to hear that you had 11 wonderful years with Caisy and we're so glad you came back to Dogs Trust.
It’s great to hear that you had a great adoption experience. We hope you and Skye enjoy making many happy memories together!
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
Don’t trust the dogs trust!
My experience of DT is Not good. More interested in making money than helping the dogs they rehome. No support given once the dog is got fid of!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good afternoon Nigel,
Thank you for leave another review about Dogs Trust.
We can see that you have now left at least 4 previous reviews and on each occasion have been encouraged to get in touch via email at letusknow@dogstrust.org.uk so we can investigate any concerns you may have.
You also referenced previously that your reviews were in relation to how friends of yours have been treated. Once more we would ask they get in touch with us directly so we can look into and seek a resolution for any concerns they may have.
Sadly, leaving multiple 1-star reviews without providing us further information to allow us to investigate, which we are keen to do, does not give us anything we can seek to improve on if we have indeed failed at any step.
Our teams work tirelessly to ensure all adopters and dogs are supported before, during and after the adoption process and we are sorry to hear you do not feel this way.
Kind regards
Ben - Customer Service Manager
Dogs Trust
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