Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... Toon meer
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My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... Toon meer
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... Toon meer
Bedrijf heeft geantwoord
Great staff, friendly and relaxed atmosphere. No pressure sale. Enjoyed my time picking out pillows which extended into purchasing a mattress and bed frame. The mattress matchmaker was a fun experienc... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Verenigd Koninkrijk
- 01284654822
4,9
Uitstekend
209 reviews
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Absolutely over the moon with our new…
Absolutely over the moon with our new bed! Well worth paying the extra for a top of the range mattress.
2 december 2022
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Extremely pleased…
Extremely pleased with the assistance given at Dreams Bury St Edmunds by Ryan. Perfect shopping experience and very pleased with the purchase
3 december 2022
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Good friendly attentive staff who was…
Good friendly attentive staff who was very well informed about the products.
17 oktober 2022
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Great team very helpful from sales
Great team very helpful from sales - delivery
Can’t fault anything at all and now with the bed in my room I’m sleeping so much better
1 november 2022
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A professional approach from once we…
A professional approach from once we entered the store in bury st edmunds , we went into a competitors shop and was not impressed with the service .
24 september 2022
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Looked after from start to finish
Looked after from start to finish, listened and responded accordingly excellent service.
2 oktober 2022
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Bought Hudson mattress
Bought Hudson mattress. Great price and good quality. Fast efficient delivery. Very pleased with product and service. Ryan the sales assistant was extremely helpful.
10 september 2022
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Nathan in the Bury branch was helpful…
Nathan in the Bury branch was helpful friendly and extremely clued up on everything which was brilliant and we felt we purchased what was right for us .
17 september 2022
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Mattress purchase
Very attentive and knowledge service in the Bury St Edmunds. Nathan looked after us and he was an absolute pleasure. Very positive experience.
14 september 2022
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Nathan
Great employees. Kind, offered tea and gave me everything I needed. But never made me feel pressured about buying anything. Thank you. Im excited for it to arrive.
9 september 2022
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Staff were very helpful and had great…
Staff were very helpful and had great knowledge of products. The sleep machine was great and helped me choose the best matress for me. Quick delivery offered so no waiting weeks for a better knights sleep!
7 september 2022
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Excellent store
Excellent store. Visited to try and find a new mattress. Was very pleased with the service we received and after using their Dream match machine we found the perfect mattress.
12 augustus 2022
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Amazing service.
The staff at the Bury St Edmunds branch were very helpful, helped us find the perfect mattress for us. Very knowledgeable and were never pushy.
7 augustus 2022
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Excellent service from start to finish
24 juli 2022
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Friendly & knowledgeable
Friendly, knowledgeable staff. The sleepmatch machine was much better than just bouncing around on all the beds trying to find the best one.
21 juli 2022
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Excellent service
Excellent service . Helped me as I was unsure of the best mattress to get. Explained everything A*
30 juni 2022
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I would definitely recommend Dreams in Bury St Edmunds
Lewis is a really helpful sales associate in Bury St Edmunds Dreams. Knowledgeable, spent time didn’t feel rushed. Professional approach not pushy. Second mattress we have purchased from Dreams. Would definitely recommend them.
27 mei 2022
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No pushy sales tactics here
No pushy sales tactics here. Cordially greeted and told available when we were ready. Great experience from start to finish. Can't recommend Bury St Edmunds branch more and Ryan and the team.
3 mei 2022
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Bury St Edmunds Dreams Store
Visited the dreams store in Bury St Edmunds and felt instantly welcomed. I am not one for being hassled by sales representatives but Julia at the store never once made me feel that way. I felt as if she really cared that we were going to get the right mattress for us as myself and my wife both suffer from back problems. We got analysed on the mattress machine which was a novelty and we did have a laugh and a joke about the experience! We then got shown around a large choice of mattresses by Julia all of which fit our profile from the machine. Nothing was too much and felt like we had all the time in the world to make our choices, no pressure what so ever. We were given a wealth of information about the mattresses that we were trying and eventually the one which we chose. At checkout were were talked through all other options from delivery, mattress disposal, mattress cover, 40 night guarantee and additional products, none of which I felt pressured to buy. I would highly recommend dreams for anyone looking to purchase a new mattress or bed or anything else to go with it. We left the store feeling highly satisfied and like we had just had a day out! The store was also very child friendly as shopping with 2 young children can be an extremely awkward experience, they were very much catered to and I did not have to worry about them once. Bury St Edmunds is a fantastic store, especially Julia and a credit to the company.
23 april 2022
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Great service
Great service, friendly knowledgeable staff. Found the mattress we wanted, that suits us both! Highly recommend.
20 april 2022
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