Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
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Lees wat reviewers zeggen
The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... Toon meer
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... Toon meer
Robyn at Dreams Livingston was a great help in assisting us find our new mattress. She wasn’t pushy, shared her knowledge and advised the sleep match machine. Although we didn’t like any of those reco... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, Verenigd Koninkrijk
- 01506342646
4,9
Uitstekend
232 reviews
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Dream of sleep
I would recommend Dreams to anyone, the customer service was excellent. I was kept up to date throughout the process and the delivery team were knowledgably, respectful and got the job done with no fuss at all.
I love my new bed and meets my needs perfectly.
14 augustus 2025
Great serve from the time I went into the branch until my bed was delivered by two experience men who know what they were doing
The service i got from when I entered the branch until I got the bed delivered was first class .every person involved with the purchase was so professional in every thing they done .
3 augustus 2025
Our experience was excellent very…
Our experience was excellent very friendly and very helpful the service was great
3 augustus 2025
Delighted with purchase
From the moment I walked into your store everything was perfect. Ellie was so helpful. I am delighted with my new bed. It is so comfortable. The delivery men were very helpful and efficient.Would thoroughly recommend your store.
16 juni 2025
Had a problem with our mattress and…
Had a problem with our mattress and they came out and swapped it over.
No problem!
Steven and Jamie who delivered it are a credit to your company. They were so helpful and polite. They are so well mannered.
Definitely 10/10 service!
30 juni 2025
Review zonder uitnodiging
Helpful in store
Helpful in store. Mattress simulator worked well to help select a mattress. Delivery prompt and polite.
29 juni 2025
Great service all round
Friendly and helpful assistants in the store. Delivery drivers excellent service
13 juni 2025
Great service
Great service , and the delivery guys were lovely and helpful
Customer services resolved any issues we had quickly and professionally - thank you
13 juni 2025
No regret shopping at dreams
On entering dreams store staff member was extremely knowledgeable about products and could not have been more helpful. I was offered refreshments and put at ease. I left happy with my purchases.
1 juni 2025
From Day of purchase
From Day of purchase, when Robyn your employee gave excellent service.. Her knowledge of your products was excellent... And she made the whole experience a very pleasant time... Not stressful in the least... The Delivery Chaps were also very good in every respect... Taking the old bed away and setting up the new one...
1 juni 2025
Mattress suggested to us was the right…
Mattress suggested to us was the right one so we were very happy with the service overall.
25 mei 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I purchased a Tempura Mattress 2 yr ago…
I purchased a Tempura Mattress 2yr ago and it is piling and has a small tear on mattress protector now the zip keeps bursting open I called Dreams who sent out a technician who agreed it was a faulty topper then I got a report saying it was accidental damage this is rubbish I have not even washed this cover yet I have only slept on it so I complained and they agreed to send another technician who told me he read original report and the 1st technician report never said it was accidental this was the office who changed report to (ACCIDENTAL)I was told this by second technician as he checked report before visiting He also agreed Zip was faulty and it would need to be replaced after his visit I received second report basically saying it was wear and tear these mattresses have a 10yr Guarantee I paid £2669.00 and it’s 2yr old I am furious and don’t even bother with Dreams waste of my time even reporting it they obviously have someone in office just disregarding any complaints I will never Buy from them again I love the bed apart from broken Zip on mattress Protector PS 1st technician was trying to fix zip with pliers and screwdriver go figure but (IVE DAMAGED IT) buy only sleeping 🛌 on it I hope someone from Tempur can help me Please I do love the Kingsize bed as I have Arthritis and it is nice to sleep on but will never buy another if this is what happens when you use it I havent even washed it yet Please someone from Tempur look at this because this is not a good news for the Brand and Never buy from Dreams they can’t answer an email or a phone waited 45 mins then hung up
3 april 2025
Review zonder uitnodiging
Antwoord van Dreams - Livingston
Good Afternoon,
Thank you for taking the time to leave your review
I am sorry to hear you are not happy with your mattress and the outcome of the inspection.
Dreams use a third party company for the inspection.
I have emailed you with a copy of each report and on what I would like to do next to be able to help you.
I hope to hear form you soon.
Many Thanks, Leanne
First Class Experience
This was a first class experience from purchase to delivery. The staff in the shop were both knowledgeable and extremely helpful. The communication regarding delivery was brilliant and the item was delivered on time. The delivery staff were very professional and took care to make sure item was assembled and placed to meet our full requirements. Just wish more companies had such a high standard,
19 april 2025
My headboard didn't come and quite sure…
My headboard didn't come and quite sure it was in with the price of the bed base, also I bought a sofa bed from display and was told it would be hoovered and cleaned, but no it came the same way as it was in the shop and had cheek to wrap it up. Seems once shops get their money they then couldn't care less. After putting in a complaint, a man called Kishan dealt with my issues. He was very attentive and swiftly put things right for me. Many thanks Kishan
22 maart 2025
Antwoord van Dreams - Livingston
Good afternoon Tracey,
Thank you for taking the time to leave us your review.
I am sorry to hear that the sofa bed was not in the best condition. I have checked your order and can confirm that the divan bed is not sold with the headboard included. This is confirmed on the pricing ticket next to the product.
I did try to call you today but as I could not reach you, I have sent you an email and I do hope to her from you soon.
Many thanks,
Kishan
Professional from first contact to delivery
Good sales assistant.Girl in Livingston was not pushy and knew her stuff.A pleasurable experience from start of purchase to delivery.Very rare.
3 maart 2025
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