Excellent mattress. Great care taken by the staff member in selecting the correct type of mattress. All communication was very good and correct. Delivery stalk were superb with nothing too much troubl... Toon meer
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Lees wat reviewers zeggen
Eloise was so friendly , inviting and knowledgeable. Nothing was too much trouble . She was very helpful and was very patient with my need to try out different mattresses which the assessment bed i... Toon meer
Dreams in Worcester were fantastic. Ciara was polite and friendly and she recommended using the sleep machine and made us feel at ease using it . We were guided to mattresses which matched our need... Toon meer
Amazing experience from the moment we walked into Dreams Worcester. Georgia helped us from the moment we walked in. No pressure, very helpful. Delivery date was sooner than expected. Delivery guys wer... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit C Lowesmoor Place, WR1 2DZ, Worcester, Verenigd Koninkrijk
- 01905918064
4,7
Uitstekend
179 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Awesome customer service
Giorgia took care to ensure I experiences all suitable matrass options.
She explained every step of the process thoroughly, and helped me pick the most suitable available mattress.
24 juni 2023
Review zonder uitnodiging
Excellent service from beginning to end
From the service we received in the showroom to delivery of our lovely new bed everything was perfect.
19 mei 2023
Brilliant service
Very helpful staff in the showroom, you are made to feel very welcome and they genuinely want to help you make the right purchase. We were guided through options in our price range and there is a good selection to choose from. Purchase was easy and there was a good range of delivery date options. I was even able to change the date due to unforeseen circumstances and this was not a problem. Delivery all went smoothly, we had a message the day before confirming delivery time slot and we had a phone call from driver letting us know arrival time on delivery day. Faultless service.
28 april 2023
Friendly helpful staff
James at the Worcester store was very friendly and knowledgeable and helped us find the ideal new bed and mattress/pillows.
13 april 2023
Review zonder uitnodiging
Very good Customer service from start…
Very good Customer service from start of order to point of delivery
30 maart 2023
All good
All good, quick, reliable and reasonable quality. Went to Bensons, total crap 2 x faulty beds returned, had to chase my refund. Dreams way better, will use indefinitely 2 beds now, no issues at all.
28 maart 2023
Travelled to Worcester staff really…
Travelled to Worcester staff really helpful knowledgeable tried electronic bed which measures you. Brilliant. Sales girl excellent. All staff really helpful
3 maart 2023
From ordering to the fitting of the bed…
From ordering to the fitting of the bed the service is absolutely brilliant. The 2 lovely gentleman who assembled the bed were absolutely lovely 😊
24 februari 2023
Great service and price
Great service and price. All delivered and installed politely and efficiently.very happy with our new bed
22 februari 2023
Great service and my online research…
Great service and my online research confirmed the Sale prices were genuine. I got the perfect bed for my needs.
21 februari 2023
Review zonder uitnodiging
Great bed great service
15 februari 2023
Reasonable price (in the January sale).
Reasonable price (in the January sale).
Comfortable bed and mattress (albeit perhaps a mattress that felt even more comfortable in the showroom!)
Really nice and helpful delivery team
15 februari 2023
They arrived on time
They arrived on time, they were friendly, tidy and quiet and removed all packaging once the bed was put together.
Over all extremely happy with bed service and assembly.
Many Thanks dreams.
23 januari 2023
Sleeping well at last
Found what I was looking for in Dreams... a firm mattress at a good price. My previous one was memory foam..too warm.
5 februari 2023
Worcester Store - excellent customer service
When we visited the Worcester store, we were greeted by a member of the friendly sales staff, Georgia. We are made to feel at ease immediately. I have a number of health conditions so unsure which type of Mattress would be the best option. Georgia recommended we try the sleep match system. We found the experience very helpful. My husband and I were given some lovely pillows to use while we tried the various mattresses that Georgia suggested. Georgia was very knowledgeable of all the products. We were encouraged to have a good try of each mattress, and we didn't feel rushed.We found the perfect fit for us and even better it was on promotion with 20% off the price. When it came to choosing a bed frame, Georgia showed us various options to suit different budgets, again she was very knowledgeable about all products. We found the perfect bed for us. When it came to completing our order my husband and I were both offered hot/cold drinks. Georgia talked us through various delivery option, additional guarantees, and products available. After trying the Tempur pillow in store, I had to have a new one to go with my lovely new bed! Overall, the whole experience was very pleasant, and one which I shall be sharing with friends and family. Thank you Georgia for your excellent customer service.
21 januari 2023
Review zonder uitnodiging
The staff were very helpful and…
The staff were very helpful and knowledgeable about their products. They made us very welcome and made us a cup of tea.
12 december 2022
Review zonder uitnodiging
Simple and effective
Easy to place order in store, good communication (online) re conditions of sale, delivery etc, confirmed delivery slot as promised and driver contacted on day of delivery with update.
2 december 2022
Review zonder uitnodiging
Staff were brilliant
Staff were brilliant, knowledgeable and friendly
22 oktober 2022
Review zonder uitnodiging
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