Drift Innovation  Reviews 

Had to contact Drift regarding an issue with a fitting which had snapped. I felt this shouldn't have happened, as I'd handled it with care, but expected a bit of pushback. Couldn't have been more wrong - the team responded really quickly and sent a replacement part free of charge without quibbling. Thank you, again, for a fantastic service.

The battery died after 18 months of very sporadic use, and their customer support team refused to do anything about it. So wasteful.
Even before that, it's difficult to use and the picture quality isn't great. I bought for use as a cycle helmet cam and it was difficult to pick out number plates.
Avoid.

Bought driftx cameras after a week both started to crash had to rest them, got in touch with drift to make a warranty claim was asked loads of questions and told a load of bs.
It took three months to get a returns number got both cameras replaced the new ones worked fine for three month then one stopped working took a month of emails to it it replaced and was told no warranty on replacement cameras.
Both cameras have now packed up with in 6 months of being replaced.
Don’t buy drift cameras the new models are rubbish and not reliable at all.
Gone back to my drift ghost 1080 had witch now 8 years old and still works fine except for day time stamp.
I have learnt my lesson don5 buy drift rubbish

Drift Innovation reply quickly when I needed help with my Drift Ghost cam!
Excellent support team!👍🏻

I use my drift camera on my motorbike helmet, its a big safety thing for me, so when it stopped working I was seriously worried. Drift support got back to me very quickly with a few simple questions & instructions on how to reset the camera. It worked 1st time, I was so relieved. The member of support staff was friendly, informative & very helpful. Thank you!!

I originally emailed Drift UK (I live in Thailand) on Feb22 2023 wanting to purchase a wrist remote control for my HD Ghost. I received a quick reply that this model had been discontinued some time ago. However they did manage to find an old model which they then forwarded to an address in England and was received by 9 March.
The whole process was incredibly positive, efficient, professional and friendly. Thank you Drift.

A quick response and a talent for solving problems

I had a fault with fitting a component together to the extent that I damaged it. It seemed to me that the component was faulty. I contacted the company and explained the situation. They were very helpful and supplied replacement parts which are satisfactory.
I was impressed with the courtesy and promptness of the responses I received from the company. They were genuinely trying to solve my problem and succeeded in doing so. I would use this company again as a consequence.

I needed some help with the settings for my drift ghost X to use as a dash cam. The technical support was superb, settings given for day and advice re night driving with link to purchasing the cables needed to keep the item charged for long distance. This was extremely helpful and the response was immediate. Thank you

very happy with the support! thanks for the very fast reply and extended help.

Was super fast sent an email saturday thinking id get help the following week got a reply sunday and resolved monday morning

Great camera's, small rugged and powerful with amazing battery life.
After sales service and help desk is probably the best I have experienced for a long time. Fast response with a friendly, helpful and very informative operator.
Top service and product all round.

Camera stopped working for some unknown reason. After emailing tech support I got a quick reply with instructions and now all is good again.

I've used my Ghost XL for 5 rides so far. Three of the rides have been over three hours. There is a background noise on the audio but what is being said can be heard over this. I've bought it for use on bike rides in case of an accident, so I'm not worried about the quality as long as I can read number plates. However the video quality is good and I've taken some still shots from the video for posting to my cycling group's facebook page. I had reason to contact customer support when the videos stuttered during playback. However, it turned out that my USB hub was the old standard and couldn't play the video quickly enough. It works fine with a modern hub. Customer service was quick and helpful even thought it turned out to be my problem.

This is my second Ghost XL. Over a year ago I tried one and it started given problems, as did the two replacements, and in the end I took a refund. I hope that the quality problems have been addressed and this one stays working.

The biggest pile of tech poo I have ever bought.
Endless locking and freezing. I have had it for 18 months and have never managed to record a full 2 hour ride.
Usually it locks up as soon as you turn it on which means a full reset. You may be lucky and it will then record for 30 minutes before locking again - which you don't find out until the end of your ride
I have tried everything: different SD cards, reformatting, reducing frame rate, reducing resolution, updating firmware, resetting x1000...... until realising my life is too short to waste trying to get this digital dung heap to work
The best thing I have done is to reduce it to a pile of black plastic fragments by repeated heavy blows from a 2lb lump hammer. I'm still oozing from the satisfaction from a bit of payback for the wasted hours, wasted money and delayed rides.
So you have been warned. Please read the other reviews - mine is clearly not an isolated case
You pays your money, you get a steaming pile of sh*te

Ghost XL keeps on freezing and Drift Innovation has terrible customer support. They sent me a second camera after 2 months and same problem, freezing after about 10 minutes. Support team wastes my time asking which settings I use, which SD card etc. while it is clear their product is broken.

I placed a order for a Drift Ghost XL Pro - 4K on Nov 21 2022. On Nov 22 I got the order number and order had been shipped, but no details as to how or a tracking number. Per there web site shipping would be 2 to 4 days. After 7 days and no package I sent a email out asking for for who was the shipper and a tracking number. As of today, 11 days after being told it was shipped, I still do not have as to who or a tracking number or anything to know where my package is---or if it was really sent at all!

Second review on the ghost drift xl purchased 4 months ago freezing intermittently and now its goosed only place for this camera is in the bin back to GoPro this camera is so unreliable.

Support staff really go the extra mile, kind and genuine answers that provide great insight!

Love the camera (Drift Ghost X) and have no issues with it at all. Has an awesome battery, love that the lens rotates, and the app is brilliant. Customer service was very prompt in answering my questions.