Drift Innovation  Reviews 

I have had various issues with my Ghost X and one or two have been due my misunderstanding particularly of the DVR mode and charging and long life battery problems.
I have found that Drift have always initially acknowledged my emails quickly and issued a ticket number which was then followed up within a few days of a suggested solution. If their suggestions were not initially clear to me then they responded fairly soon following my request for further clarification.

Very helpful and still replying to my multiple queries!

Customer service answered

I had a problem with my Ghost X, sent back to Draft and expecting to receive a replacement. Inconvenience but at least I received respond and action from them. The customer service was able to clarify some questions that I had. After sales service is not bad at all.

Terrible after care service,
Sent 3 messages,
Finally recieved a reply which was absolute rubbish,
Ill never purchase from this company again based on this,
Thanks bob, who mailed me at 2am this morning, talking rubbish
Terrible company

I purchased 2 Drift Ghost X cameras both failing within 18 months of not a lot of use. Both cameras will not turn on, which judging by posts on YouTube is a very common problem. Despite this, Drift inform people that the camera has come to the end of its life! Will not be replacing the cameras with new ones from Drift, they can drift off!
I have been talking to other owners of Drift cameras & the word is that these cameras are NOT waterproof. Apparently, they will cope with light rain, but if it's heavy rain, then that's when it all goes pear shaped. This ties in with what happened with our cameras. So, If it rains hard & you are using one of Drift Ghost cameras, stop & put it in your top box or pocket. Really useful in there!
PS. Just been looking through the owner's guide that comes with the camera & it states, & I quote. "Warranty does not apply if the product is damaged by water" 😂 It's a camera for use whilst riding a motorcycle 🤔
Today 12/05/22. My mate's Drift camera (just over 12 months old) stopped working. She went out in the rain with it yesterday even after my advice not to use these cameras in the rain. Once again, if you have one of these cameras, do not use it in the rain, IT WILL FAIL!

I bought a Drift HD170 camera in 2012 and used it successfully on several ski trips and bike rides. Nine years after purchasing it, the black rubber casing is now disolving into a sticky mush. Had i known this product was going to self destruct, i would never have bought it. Emailed Drift yesterday but no response more than 24 hours later. Not great.

I had an issue with my SD card (my fault) and it was quickly sorted and explained in laymans terms for me.
Really great service - i cannot compliment Drift enough
Richard

wont work when external mic plugged in
complete wast of money,used proper drift mic
and the purchased a second one with built in charger and still wont work.without mic sound is terrible
crackly and lacks depth.

I had an issue with an unresponsive Ghost X camera, and even though the excellent tech support department were ultimately unable to rectify the problem, I received several extremely helpful emails in their attempts to remedy the fault, including detailed steps as to how to reset the unit and format the SD card from the camera itself.
Sadly the camera has steadfastly refused to respond to all the various workarounds, nonetheless, the tech support department deserves credit for their professional, friendly staff and that certainly warrants praise! Thank you.

I had great difficulty in linking my Ghost X helmet mounted camera to my iphone which would allow me safely to view and control the camera while riding my motorbike via the Drift Life APP.
Thankfully the support team were able to resolve the issue for me very quickly,I can now control my recordings at the touch of a button and with the helmet mic unit added the journey travels are a joy to edit and view on my return home.
Many thanks team,much appreciated.

Quick and efficient response with a new cable sent straight away and a replacement would have been provided if the fix hadn’t worked. All done online. Great support experience.

Excellent assistance resolving an unexpected problem. I was unable to connect my camera to my iPhone despite being able to do so in the past. The Drift Life software is solid and easy to use, however it is possible for the phone to hold parameters which can cause problems. Deleting the Drift Life application ... then powering off, waiting and restarting the phone ... then reloading the Drift Life application resolved the issue. Very important to power-off, wait, then restart the phone ... as this clears any caches which are apparently not flushed if simply deleting and reinstalling the software.

Rubbish better off buying a dvr twin camera.

I bought a Stealch 2 bike cam from them 2 years ago I contacted customer service yesterday about the knob has come off the rear hatch door that holds it to the camera I got a reply today telling me they can’t do nothing about it as it’s a old model and they don’t carry stock for this model any more as they told me they don’t sell this model anymore but I told them it’s still available for sale from eBay,Amazon ,other retailers all they have offered me is a coupon money off voucher to buy a new model that’s not good anouthe I haven’t got two hundred ponds to buy a new one as I told them but no reply since and there is no contact tel number to phone them on what sought of company is this as it’s like talking to a load of monkeys in the zoo you either send me a replacement rear hatch door or send me a new model camera as it should last longer than two years as my iPhone 6 I bought 2015 is still going so why is your cameras not lasting more than two years

I have used the Ghost drift 4 K and now 4K + for a few years now and its an amazing product. I recently experienced a fault with a new purchase and returned to Drift and the team were nothing short of amazing customer focused and so professional and I will continue to speck highly of the team and product .. their tech team were super

Contacted Drift after my microphone adapter snapped (it catches on my shoulder when riding) and they were very helpful and sent me a new one out.Thank you Drift.

What a fabulous service i can highly recommend Drift innovation to all ghost camera user.. The team are so help and i can not thank them enough i will not hesitate to use or recommend them to anyone.. Great service

I got in touch with Drift after my Dad was having probs with his Ghost X I got him for his birthday. The issues were very odd and I would say I'm quite a good problem solver when it comes to tech, but could I figure this one out, not a chance!

So I got in touch with Ollie at Drift Tech Support who arranged for my Dad to post the camera to Drift for assessment.

Following the team looking at it, they have replaced the camera under warranty and my Dad is being sent a brand new one as I speak!

Big thanks to Drift and especially to Ollie for his thorough and courteous management of this case. We are all too used to contacting support services these days and having a hard time, so this has been a great experience!