Drift Innovation  Reviews 

I purchased a Ghost XL from J&S Accessories in Leeds back in June 2020. At first I was pleased, the image was good and so was the battery life.
The problems began when I tried to plug in an external mic. The plug would not screw in far enough to turn on the mic indicator. I contract Drift and have had a whole series of emails that seem to be about putting me off. Delay, delay, delay...now they just aren't helping me at all.
So I have a camera and I can't use for it advertised and intended purpose (motor vlogging),only the built in microphone works which is useless when riding as it only records the engine noise and wind noise, the microphone inside the helmet will not connect or record my voice whatever i try!, after a stream of useless email responses from Ollie at Drift he eventually sent me a set of replacement "O" rings, these did absolutely nothing to help and Ollie's response to this was basically "tough luck"there is nothing else we can do, you will have to return the camera to J&S Accessories for a replacement! (i dont bl**dy think so!!!)
My advise to Drift is either, come clean and own up to what is clearly a very common fault with the XL and take the camera back OR expedite the fix so I can use the camera. Neither seem to be an option.

I had broken the cover of my old Stealth 2. I've had it quite a few years so I wasn't surprised to see that it wasn't listed on the website for spares. However, just on the off chance, I emailed the team asking where I could get one and how much they were. I was told that they didn't supply spares for the Stealth 2 any more. However, someone there realised that they may have a few odds and sods in their stock. I then got an email saying that they'd found some bits and they'll send them - free of charge. Fantastic.

A week later and now I have a couple of covers. Thank you Drift - great service.

which I broke the back cover

problem with the external mic.
I sent my ghost xl and got a new one instead

Hi.
Had an issue with an external mic for the drift ghost S .
Contacted customer services who helped me resolve the issue The help and service I received was above and beyond what I was expecting
Thank you Tech support

I recently purchased from Drift and when entering my address, one part of it disappeared. I put in a support request which was answered almost immediately, on a Sunday. The agent who responded, Ollie, was a top guy. Looked after my request speedily, made sure the following day that my order address was correct and followed through to make sure it was dispatched correctly. All arrived safely. Great to have been able to experience such an efficient response. Top service. I already have a camera, now a few more accessories but I will definitely buy from Drift again.

My experience is that initially their technical support response is very quick. Then as it starts to get more difficult they just ignore you! My Ghost XL stopped working after less than a month. Update: so similar to other reviewers as soon as I raised a dispute with Paypal I got a response. Ollie will deflect and ask you to supply footage and change SD cards. Then finally ask you to send it back but only offer a replacement not a refund. If you do a quick Google you will see this appears to be standard practice for Drift. I will be reporting them to Trading Standards and escalating the dispute with Paypal.

My ghost x camera stopped working for some reason, after a year of usage. I contacted Drift directly, asking how to fix it, and Ollie answered the same day, explaining why this could happen, and what to do about it. The instructions were clear and easy to follow. Not even once they directed nor even hinted at me to just go buy another camera. Just helped me fix mine and keep enjoying it. Awesome Ollie is Awesome.

Quick, efficient and helpful service.

Ollie - from Drift Innovations - handled my query promptly & effectively and supplied all the extra information I needed to sort my problem.
He couldn't have been more helpful - 5 stars!

They say you can't teach an old dog new tricks, thanks to Ollie you can, helped me greatly with a problem I had on two occasions both were my fault, thankfully Ollie guided me to success. Many Thanks

I have contacted Drift on a few occasions with general queries about the ghost X camera and on this latest occasion a support query re a failing firmware update that was not updating due to a 'senior moment' on my part. On every occasion Ollie has responded reasonably promptly, pleasantly & informatively. Surprising given that he does seem to managing support queries virtually alone. Well done Ollie

The best customer service I've ever seen, quick reply even faster problem solving! I wish everyone service like this one :D
Thank you Ollie

Najlepsza obsługa klienta z jaką miałem do czynienia, bardzo pomocni, rzetelni i ekspresowi naprawdę nr.1
Dziękuje :D

Rip Off, DO NOT BUY! Purchased an XL direct through their website in Sept. 2019 and was ok for a month or so but noticed bad audio issues and kept corrupting files. Asked for advice in November, through online form and, surprise surprise - Ollie was the person who answered (seems to be the only one working at Drift!). After two months conducting tests; resets; buying a couple of new SD cards (the ones recommended in the manual) and checking the firmware etc, it was arranged for me to send it back for a replacement at my cost. Due to a number of reasons, I was unable to get and test the replacement until March when I went for a 2 hour ride - the camera froze and was completely unusable.

Asked for a refund and that's where problems started - more 'test this' and 'check this' from...oh, Ollie again! A refund was agreed in April but due to Covid stuff, I wasn't able to get out to send it till June. They still have my camera and in August Ollie said that I will not be getting a refund because of their warranty policy.

I have now gone through my credit card company and trying to claim my money back under Section 75 of the Consumer Credit Act (look it up, might be useful).

I have also sent a letter formally rejecting the item under Consumer Rights but don't hold out much hope!!
How is this not illegal?

Had some problems with the Drift XL, intermittent recording so difficult to pin down cause. I have had excellent support from Ollie at Drift. Had to wait a while because a replacement was out of stock so was using my old model which has been down the road a couple of times but still works.

Recently bought Ghost XL camera and universal mount. I’m a cyclist and use the camera on club rides mounted to bike. Pleased with the camera, battery life and connectivity to the Drift app. Universal mount attachment was a poor fit to my existing GoPro type mounts. This has been re-machined and replaced free of charge. All good. Ollie has been helpful and excellent with email communications so a big thanks to him.

I've had my Ghost X for about 4 months and I've been more than happy with it, then last week it stopped charging, I reset the camera, charged it for 24 hours, nothing! So I contacted customer services and Ollie replied to me, he asked me about the settings, and after reading my reply suggested there may be a problem with the USB port. In the meantime I did a bit of digging online and realised the battery doesn't charge if the camera is in the DVR setting, I double checked my settings, and low and behold I'd put it in DVR, I felt like a right pillock!! Ollie was fine about it, and all well that ends well. Thanks to Ollie for his patience. I can thoroughly recommend the Ghost X, I'm getting 5 hours recording time with the standard battery, and the image quality is perfect for my needs, I highly recommend it, and the customer service, should you need them are brilliant.

Just used my new XL mounted on my motorbike and the sound is all what could be described as static. So I've experimented by recording my voice in the house on my older XL and it records fine. Using the same memory card and with settings the same on both cameras the recording on the new XL is so bad my voice is incoherent. I then realised the slightest handling on the new XL also created a loud scratching recorded sound. So I very lightly tapped casings of both with my finger nail and casing on the new (August 2020) one is distinctly more 'hollow' or 'drumming'. I've just repeated it over the phone to the retailer and it's going back.

I was struggling with getting my ghost xl to connect to my phone. So after doing updates on my iPhone and also the latest firmware on the camera still no luck. I contacted the help line / email. With the help of Ollie from Drift, he advised me to make sure my GPS location on my phone was on. Instant success!!! All work correct and brilliant product.
Thanks again

Great Camera
Purchased the Ghost X for my bike, it far better than any go pro I have every had, picture quality is great, the only down side is the sound, unless you have a mic, the sound it poor. I also brough a gimble, you need to be a body builder to hold that for a hour or so, other than that, I would 100% recomend the X and I have ordered a second.

I have had some issues with my previous Ghost Camera almost from day one and was very happy with the support I received from Drift (Barney and Ollie) and was advised at that time to return it to where purchased but I 'bumbled' along with it) - I should have taken their advice! Camera finally gave up after warranty expired :( Unfortunately was not repairable.... so I bought another (Ghost X), The difference between old and new is amazing (made me think the original camera was always faulty). I use this camera as a helmet cam on my motorcycle and am intending to use on my pushbike too, possible helmet or handlebars. The customer Service fI have received for both old and new camera has been amazing, they reply overnight (I'm in Australia) - cant fault them at all and hopefully my new camera is going to give me good service!!