Drivo Rent A Car Reviews 

They requested proof of insurance which was not a problem but would not take a paper copy and did not let us know this until we were at the counter. They require us to log into our insurance company so they could verify. Then they told us unlimited mileage but this is also untrue. Personal at the counter were very unhelpful and were way more interested in getting the sale made. Car windshield was terribly dirty on inside and it smelled like smoke. I will not rent from them again.

I spoke to one of mangers and I was instructed to send this email urgently so I can be helped with this issue. I had a family emergency and was not able to use my reservation for Sat June 7th, 2025. I asked to reschedule for Sat June 28th. I was already charged twice due to an error made on their part. I asked them to help me through this, they assured, me that this would have this resolved quickly. It has been 5 months, and I still have not been reimburse. I do not recommend this company at all. Stay far away as possible. Customer service is dreadful, and they are so unartful. If I am not reimbursed in by next week this will become a legal matter. AGAIN EVERYONE BE AWARE

The rental with Drivo in Newark airport gave me a bad experience with charging people.

Actually, I paid $513.26 to rent a car with an actual rental value of $432.69 according the agreement.

Unfortunately, the Drivo customer service always reply for blinding my words. they always said they have released my security deposit and Nothing-else can refund to me! I didn’t receive any refund for the over charge.

* I made my initial booking on May 6 and paid $13.26

* Because I was told my car was ready later than planned, I picked it up later on August 16.
At that time, I was charged $500, which matches the deposit stated in the agreement.
I also received a receipt for this charge on August 16.
* According to the new agreement dated August 16, the rental estimate was $460.52 (depending on return time), and the deposit was $500 I paid on picking up day.
* I have paid $513.26 in total for the rental until August 16 in total.

Please note: My bank record shows only one charge of $500 from Drivo and no other transactions since then.

I returned the car on August 23, one day earlier than planned. The invoice dated August 23 clearly states that I would receive a refund of $67.31. The total rental price is $432.69 on the new invoice of August 23. However , if adding my 1st payment, the refund should be 513.26- 432.69=$80.57.

When I asked the refund for over charges, the Drivo customer service always reply for blinding my words. they always said they have released my security deposit. Nothing-else can refund to me!

I paid $513.26 to rent a car with an actual rental value of $432.69 according the agreement.

They don’t want to give me the refund.

Be careful the payment when renting the car with Drivo. I don’t recommend renting the car with them.

Good service from Bruce. Was satisfied how he handled my complaint.

When booking my rental online, I was not notified of Drivo's policy of "penalty states" and "forbidden states". I have rented cars for many years from many different companies, and never encountered this rule. I was only notified of it when I went to pick up my car, at which time it was too late for me to figure out alternate plans with a different company. On my trip, I ended up having to book a hotel in Ohio, five minutes across the West Virginia line, because there were no rooms available in my destination state. As a result Drivo has charged me an extra $210 penalty. This is ridiculous and extremely poor business practice. I will never rent with this company again and have encouraged friends and family to avoid it.

In addition, the seats in the car I was given were dirty, and the cruise control had been disabled and was unusable.

**Update**

After posting my review, Drivo contacted me and offered $50 as a "gesture of goodwill," and also requested that I change my negative review to positive. I said I would only do this if I was refunded the full amount of their ridiculous "penalty." The representative replied that this was not possible, and now I would only get $40 back.

Can't stress enough how shady this company is. Stay away.

I’m so grateful for the service Akbar & Izzy was wonderful.

Total scam. They are a shell company working with ‘ACE RENT A CAR’ and ‘RENTALCARS.com’ to occult hidden charges. AVOID LIKE THE PLAGUE.

Never rent from JFK Drivo. They are cut throat unethical operation. They tell you they need to hold a $200 deposit upon arrival and will return deposit to credit card after car is returned. Well, to my shock, they invoiced all kinds of charges instead to spend the $200 so u don't get any money back. There was never a 200$ hold on my card. They outright charged well above their promotion price offer.

This company is extremely disappointing. Their cars are old and overpriced, and the actual service does not match the rates they charge. The booking process is misleading—customers are not given the full picture until it’s too late to back out. Despite repeated complaints, they continue to operate in the same way. I strongly advise against booking with them.

Equally concerning is that Economybookings.com continues to promote this company without properly informing customers of the reality. This platform should be de-listed, as it enables such practices by directing unsuspecting customers to them.

I rented a car from Ace through booking.com. Upon arrival to the location near JFK- it’s Drivo. The fast talking representative rushed me through mentioning that he need to put a hold on my card for any tickets or tolls that might get. Made me run my credit card and turns out it included a charge for insurance that I didn’t ask for or need. Based on other customers complaints add on charges seem to be their standard operation. Scammers to be avoided at all costs.

I would 100% recommend, my tip is upload all the info they request before you get there, that way your check in quick. Behruse and shahruse were great they helped me check in and out easilly.

Larry was wonderful and we got to our flight on time with his help

Gave wrong information when collected re Canada entry. Misleading. Questionable charges incurred. Staff not helpful. Disappointed as wouldn’t have booked if saw reviews. Yet to drop off on Sept 12 so keep you posted.

Everything went smoothly with the exception that the car was ready an hour late, however they offered a discount for the inconvenience.

WDRP000B9E - Absolutely terrible experience!!!

Overcharged for both insurance and an upgrade. We've rented from them a few times and never had an issue until now. When my husband arrived, the young kid at the counter was extremely unattentive and had zero costumer service skills. We had prepaid online. The guy asked my husband if he had insurance. My husband said yes but the guy never asked to see it, unlike previous visits where we were asked to scan a QR code. My husband thought nothing of it and the guy didn't mention purchasing their insuarnce. Then theguy asked if he would be interested in upgrading and my husband replied "Sure, if doesn't cost anything". In our previous rentals with Drivo we had received free upgrades because they didn't have the vehicle we reserved. The guy responded that there would be no charge.

Two days later we checked our credit card statement, and they charged us an additional $281.00 for the upgrade AND their lousy insurance with a $1,500 deductible! We immediately called them and filed a complaint. They told us they would "check their cameras" and get back to us. Well they did...to tell us that they had checked their cameras and that we were at fault! I called them back to escalate the issue. The person I spoke with said that they had microphones as well. We are still waiting for an answer but I'm not holding my breath.

A $400 rental turned into an almost $700 rental. We want our $281.00 returned immediately. These is fraud, negligence and predatory practices. A lawsuit was filed against them a few years back (which they lost) for similar reasons. If this matter is not resolved in our favor, we will never return to Drivo.

Asa Betancourt

Samandar was fantastic Friendly and professional.

Great working with Sam and Joe, very good at there job. Great customer representation!

Very helpful!