Drivo Rent A Car Reviews 

I was very upset with the entire process. I had reserved my car over Expedia and I also bought insurance through a third party. However, when I arrived at 6am on June 22nd, the offices were not open. Employees passed me by and completely ignored me, even when I tried to talk with them. Other customers had gathered in the office, and no one informed us why we were not being helped. After more than 30 minutes from my scheduled pick up time, when someone did finally speak with me, I was informed I needed to purchase Drivo's insurance, which raised my fees to nearly double what they were quoted for. I was not given the opportunity to prove I had already purchased insurance. When I called the corporate offices, I was told there was nothing I could do. The representative was very rude on the phone and would not help me. When I returned the car early on June 28th, I was informed that the drop off office had been closed (even though it looked open) and was told to drive to the other office. The customer service was terrible, and I feel like I was ripped off. I was nickeled-and-dimed for dozens of fees which ended up raising my full rental even more. I would not recommend this company.

Updated - the company sent out several emails to me after I left this review. I was given the run-around for two weeks. A Carter L. from their customer care team left me on read several times in emails, and ultimately told me there was nothing they could do. I find it disingenuous that on this PUBLIC platform they responded to my message saying they "want to help" and yet when in private, they gave me nothing but indifference and shrugged shoulders. Do not rent from this company, they will nickel and dime you into nearly double what you were quoted.

I would like to tell my experience with Drivo rental cars always very smooth and reliable. They always attentive for each details , they accommodate my all demand size , color , brand of the vehicle. I will highly recommend to all locals and visitors. you will be happy

These people are the worst in the car rental business!

I rented on June 15, 2025 from LaGuardia. The wait in line was like forever. They then force their insurance on you, even though I gave them my car insurance plus extra insurance that I purchased from Expedia. Gave some bull about it not covering everything. They are SCAMMERS!

There is a $200 hold as security which I had no problem with as all rentals do, but upon return of the vehicle I was told it would take 2 weeks to return my money!! Those 2 weeks went by and still no return of my $200. I called and was told it takes 4 WEEKS!! I could not believe this as others return your money as you return their vehicle.

I then saw tolls fees and now I'm seeing another charge on my card for July 4th! I returned this vehicle from June 20, 2025 where is this charge coming from? THEY are a set of THIEVES!!!

Guys you are warned to NOT EVER use this #DrivoRentACar @Drive.rentacar place. They can't be trusted.
I rented from Payless, Hertz & Enterprise and never encountered this kind of unprofessional behavior.

Biggest mistake/regret of my entire vacation in NY!!! Left a very bad taste in my mouth. I could and would NEVER EVER recommend #DrivoRentACar @Drivo.rentacar #RipOff #ThievesInBusiness #Scammers #Unprofessionals #Crooks #Heartless

Nice service , good car

Not enough staff available to help. Had to stay in line for over 30 minutes. They will do anything to force you to buy insurance from them and double the price of online. Plus they are not in the same place as other rental cars and you have to get an shuttle to get there.

Worst rental car company.
They do over charge customers, they make you buy coverage even if you are already insured.

I really loved the quality of my rental and even though it was a busy holiday weekend the return process was very easy. Confirmation number#HNV17481940

JFK-153970

I recently rented a vehicle through an online broker, which promoted ACE Rent a Car and offered what was advertised as "full protection insurance." I selected that option and paid in full ahead of time. However, when I arrived to pick up the vehicle, I was informed at the counter that the so-called “full protection” only covered wheels and certain parts—not collision coverage. I was then told I would need to pay an additional $30 per day for proper insurance coverage.

The staff member at the counter was dismissive and made it clear that this was my problem—not theirs or the broker’s. I tried to explain the situation and asked for help, but I was met with attitude and zero flexibility. Since the broker had already charged my credit card and I couldn’t cancel or get a refund on the spot, I had no choice but to accept the additional $300 charge for my 10-day rental.

As someone who rents cars regularly when visiting family across the country, I’ve never encountered this kind of poor customer service or misleading insurance policies. This experience was incredibly frustrating, and it has left a lasting negative impression. I will not be renting from Drivo, ACE—or any affiliated service—again.

The staff member at the counter was dismissive and made it clear that this was my problem—not theirs or the broker’s. I tried to explain the situation and asked for help, but I was met with attitude and zero flexibility. Since the broker had already charged my credit card and I couldn’t cancel or get a refund on the spot, I had no choice but to accept the additional $300 charge for my 10-day rental.

As someone who rents cars regularly when visiting family across the country, I’ve never encountered this kind of poor customer service or misleading insurance policies. This experience was incredibly frustrating, and it has left a lasting negative impression. I will not be renting from Drivo, ACE—or any affiliated service—again.

it was such an easy pick up and drop off experience. the staff was helpful and even a little funny. my reservation number was POV17557467.

Added $200 in fees for insurance when I arrived. After I argued for 20 mins they removed the fees and gave me the car lol, after saying it was a 100% requirement for me to rent from them. Do better guys, pathetic. STAY AWAY

I rented a car from Ace and returned it in good condition. The employee who received it said everything looked fine and gave no indication of any issues.

A few days later, I was charged couple of hundred for “low tire pressure” — without warning, proof, or any communication. There was no visible issue with the car when I dropped it off, and I was never asked to sign anything related to this charge.

Customer service was completely unhelpful and refused to provide any documentation or explanation. I’ve had to dispute the charge with my credit card company and report the situation to consumer protection agencies.

This feels like a dishonest and predatory business practice. I strongly advise others to avoid renting from Ace Rent a Car.

Just had an amazing experience with this car rental agency! 🚗✨
The service was outstanding — from start to finish everything was quick, smooth, and incredibly efficient. The staff was professional, the vehicle was in excellent condition, and the entire process of picking up and returning the car was seamless.

If you’re looking for reliable and hassle-free car rental, I highly recommend them! I’ll definitely be renting from them again on my next trip. 🙌🔑

#CarRental #TopService #HighlyRecommended #TravelMadeEasy
JFK-154642

They are not serious people they treat you like they don’t care about costumer they billing you several times I don’t rent any more with them

I was a little nervous at first since the location was offsite from JFK and we’d never heard of Drivo. They took such great care of us! Check in was a breeze, the staff were very kind and friendly, and switching our dropoff location was just as easy with a $100 change fee, which is cheaper than Enterprise. Didn’t even have to call, just dropped it off and they handled the rest. The car came with easy pass which was great for a quick stop through each toll. We had an early flight home that was before the shuttle was running, so a kind gentleman working at the New Jersey location drove us to the terminal for free and saved us a uber at 4am. We’ll definitely book with them again for our next east coast visit!

POV17571510

Hands down the worst rental car experience I have ever had. i reserved the vehicle through uber. My flight was delayed and I arrived past the closing time and was not able to pick up my vehicle until the next morning. After waiting in line for more than an hour, They refused to refund me for the night I couldn’t even pick up the car. Next they lied about not having cars available and tried to put me in a compact car even then i reserved an SUV. Then even though I was told I could extend at the same rate by a customer service rep and the agent that was helping me, the manager (Caroline) refused to honor that because she wanted to make more money. They gave me a car that reeked of smoke and had a broken radio. I was traveling with my baby and had no other options but to accept the car. Their “corporate” office is a call center and they are useless as well. They refused to switch my car or give me a discount. If i could give negative stars I would. R/A No.: LGA-68138

Beware of this company. Cost of my rental almost doubled from $449 due to penalties and fees they deliberately don’t tell you about. Also I rented a full size vehicle and the employee gave me a Camry. I asked him was that full size he said yes but in reality it was mid size. Beware of this company
Rental agreement number

We went there 35 minutes after the scheduled pick up. The person at the counter said that the reservation has already canceled because it was 30 minutes past scheduled pick up. After that, they made us pay more for an upgrade since they said they did not have the car that I booked. It appears that this car rental company entices people with low prices initially but then makes them upgrade. Customer service experience is not very good. I would not rent from Drivo Ace Fox rental car agencies in the future.

They are not efficient. The wait and process takes very long. The agents don’t seem to care that there is a long line of customers waiting.

Everything went well, it will be more easier if the car pickup and drop off is in airport parking.

I rented from drivo and Coney Island Avenue and I had the best experience and new car! BRK-16917