I really like their UI and huge selections of the slots. I was successfully able to withdraw twice over 2 grant I think. Process usually takes 5-7 days with crypto (this is pretty smooth process co... Toon meer
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I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... Toon meer
Bedrijf heeft geantwoord
So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... Toon meer
Bedrijf heeft geantwoord
For the love of God, DO NOT USE this site!!! So unprofessionally done. God help you if you need real help and you get stuck chatting with "Bob" their AI bot. USELESS! Only get a fraction of your wi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Contactgegevens
Verenigde Staten
- support@duckyluck.ag
- www.duckyluck.ag
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I haven't received my winning yet…
I haven't received my winning yet it's been over a month I think I've been scammed
29 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hi Rodney,
Thanks for sharing your experience. We understand how frustrating it can feel to wait on a withdrawal.
If this is your first withdrawal, please note that you’ll need to complete a one-time verification process before your payment can be approved. This is standard practice and helps ensure the security of all transactions.
If it’s been over a month, we recommend reaching out to our 24/7 support team via Live Chat or via email at support@duckyluck.ag so we can review your account and assist further. We’re here to help and want to ensure everything is moving forward as it should.
Best regards,
Casino Experience Team
I have used this site for 2plus years
I have used this site for 2plus years, I enjoy the games and have successfully cashed out numerous times. I have read a LOT of reviews based on not being able to cash out, READ the bonus and Promotion details before you click and link it to your deposit. Most of the Bonuses play through are very high, making it very hard to meet the threshold. I never except bonuses attached to my large deposits, that way I am able to cash out with no play through and no max cash out. My free spins, free chips I do accept I understand that the play through will be high and I may not be able to reach the threshold so I look at these as fun free money to play. This does not mean that you can’t cash out bonuses and promotions you can I have numerous times over the time I have played but I realize it’s a rare thing. I am a golden goose and I have worked with several live chat persons, I have had success with emails and I have spoken to agents on the phone. As I have said i have played for several years so have I had a problem or issue here or there with game play, or concerns yes but each and every time they have resolved the issue, sometimes not as fast as I would like but they have made good on every situation and they have made things right. Bitcoin is the way to go with withdrawals. The VIP host are great and very helpful, but if your not a VIP the online reps, are also great and are helpful, for those that seem to have problems to get to a live person and past bot in chat type daily free spins enter have you made your deposit yes it will
Then connect you to a person. Quick and easy. So why do I not give a 5 star, well cause they are not perfect and with every site the can be frustrating lol. I’m being real. I have noticed that my big hits come when I am in a promotion or bonus which then limits what I can cash out very very frustrating but I know before hand what the cash out terms and conditions are so it’s frustrating and a bit sketchy that the big hits come when there are limits but they do pay. Also yes I wish they paid out a bit faster cause I am bad about reverse the withdrawal and continuing to play, this is also on me not them I am making a choice to reverse I could be patient and wait and they will have to wait for me to continue to play till the money comes through for next deposit but I chose to not wait and reverse. So yes bonuses and promotions make things hard to withdraw so don’t use them and then no problem. Yes they do payout so if you want to play and deposit money and plan on sticking around I suggest getting verified and doing all paperwork prior to making that withdrawal so when you do your not frustrated because of that process. And if you do run into issues email and chat with people and be patient and kind it will get you a lot further. The payouts have been slower than they use to bitcoin with in 2 days and my last 2 have taken up to 5 or 6. Also make sure you understand they do not process on weekends or any holidays so be mindful it’s business days not days. Also keep reading fees and minimum. As stated Bitcoin is the way to go fastest payout with in a few business days and minimum of 25 dollars no process fees on there end. I have never used the wire or check so I can’t review the process.
Review from a long standing player are they legitimate yes but with everything go in with your eyes open and read the terms and conditions and then don’t get upset when you are being held to them.
mgbharrell
21 april 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Mgbharrell,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're truly grateful to have long-standing players like you in our community, and we appreciate you highlighting both the positive aspects of your experience and the areas where you'd like to see improvement.
We're always striving to enhance our processes, and your feedback helps guide that growth—especially around payout timeframes. While we’ve made great strides, we continue working toward faster and smoother processing so that players can enjoy their winnings with even greater ease.
It’s also great to see your emphasis on understanding bonus terms and playthroughs—going in with clear expectations makes all the difference. Whether you're a VIP or just getting started, we're here to help every step of the way.
Thanks again for your loyalty and honesty—it truly means a lot!
Warm regards,
Casino Experience Team
Terrible online casino
Terrible online casino. Never gave me what I won.if you lose it’s okay but if you win suddenly there is a lot of problem to cash out. My advice is never play here.
18 april 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello George,
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. Our goal is to ensure all players have a fair and enjoyable time on our platform, and that includes honoring all valid winnings.
If you’re encountering any issues with your account or withdrawal, we strongly encourage you to reach out to our support team via live chat or at support@duckyluck.ag so we can review and assist promptly.
Best regards,
Casino Experience Team
Good luck withdrawing your money
A few things:
-You have to withdraw a minimum of $150 so you are always out $150.
-There is a $51 charge to withdraw your money. I have never had to pay it because they always reject my withdrawals.
-You cannot save your payout information and have to type all of it in everytime. Considering they reject you everytime, it's very inconvenient.
-DO not use DuckyLuck
7 april 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Steve,
Thank you for taking the time to share your feedback.
We’d like to clarify a few points that may help improve your experience. Bitcoin is our recommended withdrawal method, with a minimum of just $25 and no processing fees. It's also our fastest option, taking only 48 hours once approved.
Regarding withdrawal details, we understand re-entering your information can be inconvenient. However, we do not store this information for security purposes, in line with industry best practices to protect your account details.
If you've experienced repeated withdrawal rejections, we encourage you to reach out to our support team so we can look into this further and clarify any missing steps.
Best regards,
Casino Experience Team
I don't understand how my balance can…
I don't understand how my balance can go from $3400 and the next morning it is now $1050 without me using the app at all. It dropped $2500 overnight. How does that happen unless they are trying to scam you. Please explain how that happens. I will dispute my deposits made with my credit card if necessary
7 april 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Kim,
Thank you for bringing this to our attention.
We understand how concerning a sudden balance change can be. While it's possible that the change may be related to an expired bonus or promotional offer, we’re unable to confirm without reviewing your account details. We strongly encourage you to contact our support team so we can investigate this further and provide a clear explanation.
We're here to help ensure everything is transparent and accurate.
Best regards,
Casino Experience Team
Antwoord van DuckyLuck
Hello Kevin,
Thank you for your feedback.
We encourage all players to review the full terms and conditions available on our website to ensure clarity on how our platform operates. If you ever have any concerns or need assistance, our support team is available 24/7 and happy to help.
Best regards,
Casino Experience Team
I played some free spins and won
I played some free spins and won. In order to cash out you have to spend a certain amount ($1750 in my case). Ok I spent that amount and then some. So when I go to cash out I have to be verified. That takes a week. Once that complete now u have to wait 5 more days for processing then that times pass and they reverse your withdrawal with no notification. So therefore you have to start the process back over again as if it's your first time. So I do it again and again my withdraw is reversed again this time I reached out and did a chat with a representative who tell me my bitcoin address was to long. After 5 to 6 days the bitcoin address my now even be valid if not used within allotted time. Needless to say I'm trying again to get my payoutfor $100. There's no issues applying funds only with withdrawals...never had any issues with Betanysport! Try them they pay you your funds!
21 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Octavia,
Thank you for sharing your experience.
We understand how frustrating it can be to experience delays during the withdrawal process. While verification is a one-time requirement designed to secure your account, we know that repeated reversals can be discouraging. In this case, it appears your Bitcoin address may not have met the required format, which caused the delay.
We're glad you’ve been able to reconnect with support and are currently resubmitting your request. Once the correct wallet address is in place, your payout should move forward smoothly.
If you need any assistance or want to ensure your current request is set up correctly, our support team is always here to help.
Best regards,
Casino Experience Team
The games are not fun
The games are not fun, they don’t have enough games, you do t win big on these games. I’m mad i could not cash out without a few, It’s insane you can’t cash out untill $150. I play casinos games online and this is the worse. There promotion don’t even make same. you can’t get reward for referral
2 april 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Jazmin,
Thank you for taking the time to share your feedback.
We understand the games may not have met your expectations. We’re constantly expanding our selection to offer more variety and engaging options for all types of players, and your input helps guide that growth.
Regarding withdrawals, the $150 minimum applies to certain methods, but we also offer faster options like Bitcoin with lower thresholds. As for referrals, while we currently don’t have a referral program in place, we’re always exploring new features—so it’s worth keeping an eye out for future updates!
If you have any questions or need any support, feel free to reach out anytime.
Best regards,
Casino Experience Team
Scam
Scam, scam,scam!!! I thought I was installing "motercity casino" wound up being this place..takes a deposit but nearly impossible to withdraw!!! Scam
31 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello,
Thank you for sharing your feedback.
We want to clarify that we are not affiliated with "Motercity Casino." To ensure a safe and secure experience, we recommend using the official website (duckyluck.ag) for all activities, as apps are from third-party sources.
We understand the withdrawal process did not meet your expectation and we would like the opportunity to help clarify any pending steps.
We encourage you to reach out to our support team via live chat or directly on email to support@duckyluck.ag so we can review your account and assist you with any concerns regarding your withdrawal.
We're here to help and ensure you have a positive experience with us.
Best regards,
Casino Experience Team
SCAM
You respond on here but you ignore all emails? Yep I emailed you contact@duckyluck and nothing?
THIS IS 100% A SCAM SCAM SCAM SCAM
1 maart 2025
Review zonder uitnodiging
Today being 3/28/2025,I went ahead and…
Today being 3/28/2025,I went ahead and deactivated my account with duckyluck due to the following reason
1)the dearlers cheats so obviously to a point that you literally see them do it.
2)if dealer makes an error you can’t get your money back.
3)the stacking mechanism is rigged to favor the casino.
4)the game time is rigged in live black jack and most time not enough to make your decision either to hit or not.
5)the programming on the live blackjack table is designed to make your decision either lose and stop you from hitting your cards
6)a lot of fraudulent activity going on in that organization when it comes to game play.
28 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Jude,
We appreciate you taking the time to share your concerns. Our live dealer games are hosted by professional dealers and operate under strict gaming regulations to ensure fair play. We take any claims of unfair gameplay seriously and would like to investigate this further.
If you experienced any specific issues during a game, please reach out to our support team with the details, including the date and time of play. We’re happy to review the session and address any concerns.
You can contact us via Live Chat or email at support@duckyluck.ag. We look forward to assisting you.
Best regards,
Casino Experience Team
Worst
Yes, this online casino is the worst. You can never withdraw your money. They want you to keep putting in your money, but they are the worst. Please do not waste your money with them. also, please be mindful. You can never really talk to real person only thing they do a senior structure. I thought they were OK but no, and please do not write me telling me about no damn policy telling me about no bonuses. I’ve heard all that before I see all these same experience and comments we have the same problem. Y’all would not give us our money and I’m gonna report you because you’re wrong I want and then you won’t give me my money withdraw telling me I gotta go through all these bonuses y’all just scammers do not write me no explanation because I don’t wanna hear those lies
26 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Amy,
Thank you for sharing your experience. We understand that there may be some frustration regarding the withdrawal process.
If you’re finding it difficult to proceed, we encourage you to reach out to our support team directly so we can assist you in reviewing the situation.
Our team is here to help ensure a smooth experience, and we’re happy to provide any necessary clarification regarding the terms and conditions.
Please don’t hesitate to contact us via Live Chat or email us at support@duckyluck.ag.
Best regards,
Casino Experience Team
So I just found one of the biggest…
So I just found one of the biggest scams and it this is it I won 218 dollars I am waiting to get my money i sent them everything they asked for there scammers
25 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello JS,
Thank you for sharing your experience, and congratulations on your winnings! We’re glad to hear you’ve had a successful gaming session.
If you’ve already submitted your verification documents, your withdrawal should be processed soon, as this is a standard procedure to ensure secure and legitimate payouts; to check out our timeframes, please visit the link below:
https://www.duckyluck.ag/banking/?pm=withdrawal
If you have any further questions or need assistance, please feel free to reach out to us via Live Chat or email at support@ducklyluck.ag. We’re happy to help.
Best regards,
Casino Experience Team
Don't play on there site
After waiting 15 days for my money to be wired in my account. I still didn't get it. I was approved and everything. Don't use them there a scam. They will sure let you make a deposit but want give you a withdraw. They suck!!! Take my word for it. Saying they suck is putting it to nicely.
25 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Steve,
Thank you for sharing your experience.
We understand your frustration and want to ensure that we resolve any outstanding issues regarding your Bank Wire withdrawal.
If you have not yet received your payment, please reach out to our support team on Live Chat or via email to support@duckyluck.ag so we can review your account and assist you with the process.
We take all withdrawal concerns seriously and are here to help.
Best regards,
Casino Experience Team
Scam
This App is terrible. I'm convinced it's not real I attempted to withdraw my money they ask for alot of info instead of just Account and Routing numbers. You cannot withdrawal to your bank without a $53 fee. They use Bitcoin as a Deposit & withdrawal method.
25 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Chrishara,
We appreciate your feedback and understand your concerns. Please note that document verification is a standard procedure in the industry to ensure the security of your account and to comply with regulations.
Regarding withdrawals, Bitcoin is our quickest and fee-free method. We also aim to offer a variety of options to suit different preferences, and if you’re facing any issues, we encourage you to contact our support team for assistance.
If you have any questions or need help with your account, please reach out to us via Live Chat or email at support@duckyluck.ag. We’re here to assist you!
Best regards,
Casino Experience Team
I have never had an issue with this site
UPDATE #2 although they had no problem paying out the first $2,500 in less than 48 hours. I waited the 10 days they make you wait for the other $2,500. I’m now going into the 4th day and a weekend without payment. At one point I was up 10k but didn’t want to wait 2 months to get paid. The reason they make you wait is so you cancel the withdrawal request to play down your winnings. I’m not removing the 5th star yet. But there reply below where they say they try to pay quickly I guess that’s when they want!!
I have never had an issue with this site. Yes, it’s called gambling for a reason and if you lose you lose and I’ve lost a ton between here and others. For all the 1star reviews below is the EXACT reason I do not take bonuses. I play even money. I’ve hit before for $2,500 and they paid out within 2 days As a Golden Goose. I may have to update this later as I am up to 10k with a $2,500 withdrawal already in the works. My only problem is as a Golden Goose it’s gonna take me 5 weeks to cash out! That’s my only issue not even a complaint. Follow the rules or don’t take a bonus. If you take a bonus with a 5 x’s max payout with a $100. Win a jackpot of 13k yea you shouldn’t have taken the bonus. UPDATE** received my first withdrawal of $2,500. All just have to wait till Saturday to request the next. They are legit. You can’t complain and give a 1 star review if it’s your fault you don’t read the rules.
21 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Thomas,
Thank you for sharing your experience with us! We're thrilled to hear that you've had positive interactions and that you've successfully received your withdrawal.
We completely agree that understanding the bonus terms and conditions is key, as it ensures a smoother experience and prevents any surprises down the line. We appreciate your honesty in mentioning your approach to gaming and withdrawal expectations.
We understand that withdrawal times may feel lengthy at times, and we are constantly working on improving our processes to ensure our players have the best experience possible.
Thanks again for your continued trust in us, and we're here if you ever have any questions or need assistance.
Best regards,
Casino Experience Team
Why do gullible people still fall for
Why do gullible people remain gullible. Amazing. Carry on being duped, cause the scammers will remain sucking you in and spitting you out. Fools.
24 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Larry,
Our goal is to provide a transparent and fair gaming experience, with all games utilizing certified random number generators to ensure fairness. Our terms and conditions are readily available on our website for full transparency.
If you have any concerns or would like further clarification, please don’t hesitate to reach out to our support team. We’re here to assist you!
Best regards,
Casino Experience Team
I see an employee is commenting on…
I see an employee is commenting on people’s reviews. What a loser. I hope you all go to prison for scamming people.
22 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Kent,
We understand your concerns and would like to assure you that our team is committed to maintaining transparency and fairness in every interaction.
Our goal is to provide excellent service and resolve any issues or questions our players may have. If there's anything specific you'd like to discuss or clarify, we're here to help.
Please feel free to reach out to us directly, and we'll do our best to address your concerns.
Best regards,
Casino Experience Team
They actually stole $200 from my…
They actually stole $200 from my account. I was down to my last dollar and hit a mini jackpot that put me back over $200. I logged-in a week later a found my balance was 28 cents. Not happy!!!!
12 januari 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello David,
We understand your concern regarding the balance discrepancy, and we’d like to get this clarified as quickly as possible.
Please contact us directly via Live Chat or email us at support@duckyluck.ag so we can review your account and investigate the situation further.
We’re here to assist you and ensure this is addressed properly.
Best regards,
Casino Experience Team
they lead people astray
they lead people astray! everything is very nice in the capital letters. the essence is in the small letters!! I am sad because of this, because this is also the only purpose of misleading people!! .they invite you to play with bonuses, they offer big winning opportunities. I deposited $150, I got a $500 bonus with which I won $2000. it does not allow me to pay out.. you can only play!!
21 maart 2025
Review zonder uitnodiging
Antwoord van DuckyLuck
Hello Roland,
Thank you for sharing your experience with us.
We’d like to clarify that our bonuses have a wagering requirement, which means the bonus amount and any winnings must be wagered a certain number of times before a withdrawal can be requested. This is clearly stated in our terms and conditions, and we encourage players to review them before claiming bonuses.
We also offer a variety of bonuses tailored to different play styles, so you can choose the one that best suits your preferences.
If you have any questions or need further clarification, please feel free to contact our support team via Live Chat or email us at support@duckyluck.ag. We're here to assist you!
Best regards,
Casino Experience Team
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