Dulux Decorator Centre Reviews 

Bought 2x5 litres of paint matched by employee, took it home it was totally the wrong colour, upon taking it back was told I couldn’t get a refund or exchange it !!!! I paid £100 for paint matched by them, it’s matched wrong. What is the problem.?? Won’t give a refund, won’t exchange, not interested. Totally disgusting I’ve used these often for 25 years or more, but will never use their products again never mind go to a store. Please take my advice go somewhere else

Today I have pre ordered paint, like I did about 4 months ago. I use the Worcester branch and everything was ready and waiting when I went in. I like using the Trade Centre because I am sure the paint is better than you get at a DIY store. The Staff at Worcester are great and friendly. It is a pity that COVID19 affects the fact that you cant browse colours, but I knew what I wanted so was all good. Yes the experience was good at the Worcester branch.

I am undertaking a major decorating project at my parents' home - hall, stairs, landing, kitchen and bathroom. My mother is a heavy smoker and their house hasn't been touched for over 10 years. I'm painting over analglypta type paper and the woodwork is emerald green gloss! A friend who was a professional painter and decorator recommended that I visit the Dulux Decorating Centre in Bedford to buy my paint etc. The staff were very helpful; they listened to me and were understanding of the situation I'm facing. They made a series of recommendations and it was a thoroughly pleasant experience.

Ordered online, advertised specifically 3 days delivery. Phoned every day from the 4th to the 7th day, always being told that the paint would come into store for them the next day. On the 8th day chose to cancel the order. It took a further 3 phone calls to confirm the order was cancelled as no money was refunded(over 3 days). Told that head office need to be emailed for refunds. An absolute disgrace for an organisation of this size. 1st customer service agent said I wouldn't get the money till 3 days later. 3 days later no money and further phone calls made to chase it up. Next customer service agent told me it would take between 7 to 10 days to get my money back. Last customer service agent told me it would take between 3 to 5 days and finally that agent kindly cancelled my order and refunded me. Can not believe how badly organised this company are and how difficult they made it to recieve a refund, especially when it was them that were unable to fulfil the order, as specified on their website. Please think twice before doing an online order!

Hi. Just tried to do online purchase witch looked really good deal. As a new client i had to create new account. As you comming to put your number anything what you typing in is rejected. Rung Sittingbourne Dulux decorator centre and they kindly accepted my order over the phone. Which online order came up to 118£. Went to collect it and here you go- 178£🤦‍♂️
Just wondering is any law or regulations for missed pricing or wrong advertising.
60£ difference for what🥴🥴🥴
Store manager was convincing me that online prices are wrong, witch is official dulux website. Something is wrong there. People be aware