Duration Windows Reviews 

I have been using Duration Windows for a number of years and I have always found Ken to be very helpful , especially when I have any queries , he is always quick to respond and tries his best to get any problems resolved.

I have recently dealt with Lucy in the after sales department and can honestly say it was the most pleasant experience. She was quick at getting back to me, liaising with other departments and overall extremely helpful. Thank you Lucy!

I dropped in on the spur of the moment to take a look at some windows and doors. Although I hadn’t made an appointment, Ken was happy to take me through some options and print out a price sheet for me before his next meeting.

Had a problem on site, and there tech guy was off that days, so phoned Ken to see if he could help, put himself out to try and help us, and sent me the right info i needed to sort the problem out...
To be fair, if i need any info, Ken is my first point of contact...

I arranged a virtual showroom visit with Ken and he was very knowledgeable and helpful. We looked at all the different options and he advised on the features of the various products. This has been invaluable to me in helping to spec the windows for my project and give me a good understanding of the quality of the finished product.

Very pleased with service and quality of products

Having recently dealt with Ken, I can honestly say, he has been so helpful and also very knowledgeable with our enquiry. We received a quote back in reasonable time, followed up with a courtesy call to discuss any details. The quote was also reasonable and we look forward to working with Ken at Durations Windows.

The showroom has an excellent selection of sample windows, doors and roof lights and the staff were extremely helpful. I received a detailed quotation within a day and the costs were extremely competitive!

Had our Bifold Doors put in a few years ago - went into the showroom looking for blinds for the bifold met Coral who was amazing with her knowledge and advice - she was so helpful and was not forcing us to buy - we decided there and then we wanted Duration Windows to put the manual blinds in for us - the service was perfect will definitely recommend.

We are a high end residential construction company and we have been using Duration for our doors and windows for nearly 10 years. The staff are always communicative and helpful. I recently had the pleasure of dealing with Vicky N and she was the perfect ambassador for the company, warm, helpful and knowledgeable.

Contacted Duration regarding an installer required to replace bi- fold sash gasket. Both Lucy and Coral provided timely and effective information to locate an installer in my local area.
I would recommend Duration.

From my initial enquiry with Ken some 18months ago , to the final order stage with the surveyor Adam and then Willow in the office , I can highly recommend this company . Answers received promptly, efficient, friendly and professional at all times. Eagerly awaiting the supply and fit of the floating corner post door to make the new room complete !

Very helpful and friendly staff - Both Lucy and Coral were so helpful in finding me a spare roller/hinge unit for a 13 yr old bifold door. I would definitely recommend this company!

Dealing with Coral at Duration windows has been a pleasure! Fast, efficient very quick to respond and a fountain of knowledge! Very very satisfied 😊

I visited the showroom to discuss patio doors and a window for a development project and Jon Wade was extremely helpful with his knowledge about the different door and window opportunities. He has handled my queries well by email also and overall it was a great experience. Ordering by email is ok but a visit to the showroom was so, so helpful.

Lucy from the Sales Team really helped me with all details regarding my window order. The quality of the window is great, good value for money and customer service is excellent. Highly recommend the company.

Needed replacement parts from a previous order over 10 years ago. Coral was fantastic in tracking down the original order and helping to resolve the issue. Really helpful, thank you very much.

Coral was so helpful, nothing was to much trouble 10/10

Just placed our third order for secondary double glazing from Duration Windows in Canvey Island as so pleased with the product and the excellent service we received from Ken Dantes Mortimer. We returned to this branch requesting specifically to be assisted by Ken as he has such extensive knowledge,
is incredibly efficient, helpful and friendly.

I contacted Coral to try to locate and purchase some replacement handles. My request was dealt with very swiftly and accurately with items in the post the same night. Very east to do business with. Recommended.