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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Same as everyone else! Please please avoid this company they are fraudulent and probably illegal. No communication, no product, no refunds. In fact just a scam to take your money - simple as that.

Beoordeeld met 1 van de 5 sterren

I have paid extra for shipping and shipping protection. I’ve following up daily on an update on the wrapping paper delivery for my son’s birthday. No one responds, no contact number and not co... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a Sony Xperia case, which arrived speedily. Unfortunately my phone didn’t fit the case. I’d ordered an X1 instead of X1A. Henry at Dyfor kindly talked ( email) me through finding my phone mo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered balloons, banners and wrapping paper for my wife’s 40th. I was worried the balloons would deflate as I ordered them quite early before the birthday. After messaging Henry he put me at ease... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiele telefoonaccessoire winkel

Geschreven door het bedrijf

Stunning Monogram phone cases and initials phone cases for all popular mobile phones. Personalise your phone with our stunning range of custom cases & covers.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 38% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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2,5

Alle reviews

(3.509)

51 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

They Take Orders but Don’t Deliver

Avoid this company at all costs.

I placed an order twice for laptop and iPad cases (21/08/25 & 17/09/25), paid for speedy delivery, and was repeatedly told my order had been shipped. Royal Mail tracking never updated beyond “We’re expecting it” — meaning it was never actually handed over, Henry blamed it on Royal Mail loosing it on the way to the depot, or it has been damaged. After weeks of chasing, I’ve now just been told again that it was never shipped and I’ll be refunded for the second time.

They make excuses, blame Royal Mail, and send polite but empty emails, yet they clearly cannot deliver what they sell. In my experience, this company is simply not capable of fulfilling orders and their promises are lies.

Don’t waste your time or money here, the only good thing is that they are refunding the money.

21 augustus 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Harry, I do genuinely apologise for the issues you faced with us, you did not have a normal experience with DyeFor and there was lots of problems with it, and so I can only apologise. Royal Mail does tend to lose our orders often, but I do appreciate this is still on us as this is the courier we use, which is why I refunded your order in full for you. So sorry again. Kind regards, Henry

Beoordeeld met 5 van de 5 sterren

Personalised wrapping paper

Emailed support after purchasing. Henry responded very fast. He was able to accommodate my request in short notice. Customer service was fantastic.
Thank you!

19 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible company

Terrible company - AVOID!

There was no communication for weeks about my order. Emails / chat and there's no company number. Finally someone said sorry, it's a small team.

Not good enough. By far.

18 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SCAM company

I ordered some phone lanyards 10 days ago and have had no communication or reply to my emails since. They have just taken my money and ghosted - do NOT make an order through this company, they should not be trading!

13 september 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Jane, I am sorry to hear this, we don't actually sell any lanyards. Could you please reach out to me at support@dyefor.com and I will get this sorted for you. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Terrible company

Terrible company. I've ordered a case which was never sent and I never rcieve a response to the multiple emails and chats I've raised. There is no published number to call. Avoid this company at all costs.

10 september 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Anthony, really sorry to hear this, we did have some delays with phone cases last week but they're all sent out now. Could you reach out to me at support@dyefor.com if this has still not been resolved. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Unreliable!!! Stay clear

Really disappointed with this company. Ordered from them on 4th September, paid for 48 hour tracking so assumed it would have been dispatched by 8th at the latest but still no tracking or dispatch. Email sent and web chat but no response. I appreciate this is a small business but judging by the amount of poor reviews especially around shipping and delivery I’d say they need to amend their delivery guide lines on the website. I needed this for today (10th sept) for my
Mom’s birthday , too late now. I have requested a refund but I don’t hold out much hope. Unreliable, will stay well clear in future.

4 september 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Katie, I am really sorry to hear this, we had some delays last week, and if you have not yet received a refund for your late order please do let me know at support@dyefor.com. Thanks, Henry

Beoordeeld met 1 van de 5 sterren

I ordered a phone case on 29th August…

I ordered a phone case on 29th August and since then I’ve had zero updates. I’ve sent two emails and even messaged your Instagram page, yet I’ve been completely ignored.

This was my first time ordering from you, and it will 100% be my last. You’ve failed to stick to the timescale you promised, your communication is non-existent, and your service is shocking. I’ve already asked for a full refund, but given the way you’re operating, I highly doubt you’ll issue it.

29 augustus 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Georgia, again I am really sorry that you weren't happy with your experience with us. I have issued a full refund for you now, and if you did ever want to order from us again in the future please let me know on support@dyefor.com and I will be sure to change your opinion of us! Kind regards, Henry

Beoordeeld met 5 van de 5 sterren

I love how the wrapping paper has come…

I love how the wrapping paper has come out exact like what it looked like on the website will never stop recommending dyefor.

21 augustus 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Andryzoe, thanks so much for ordering with us! I am glad to hear you loved your order.

Beoordeeld met 5 van de 5 sterren

Excellent quality and quick delivery

Excellent quality and quick delivery. I’m really happy with my purchase.

19 augustus 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Ian, so glad to hear this! We hope to see you order from us again soon. Thanks, Henry

Beoordeeld met 1 van de 5 sterren

I ordered a few sheets of wrapping…

I ordered a few sheets of wrapping paper and in error used the wrong email and postal address details. I contacted them immediately to cancel the order which they did. However a debit and credit appeared. on our business bank account which we require back up documentation for the transactions for our accountants to reconcile. Contacted them again and through a pain staking chain of emails they still are yet to provide - it has been over two weeks. I dont know how a company operates like this - will not be using them again if they are unable to carry out a simple request.

24 juli 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi there, we did provide you with the invoice showing the amount debited and the full refund. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Avoid

I have ordered a cover for my iPhone 13 Pro and received the cover for the iPhone 13 Pro Max. Obviously I can’t use it. Delivery took a month!
I realize it’s my word against their word but I have not been offered a curtesy replacement
The text doesn’t fit on the cover, I wish I could attach the photo on here. I do not recommend

1 augustus 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Polina, you placed an order for an iPhone 13 Pro Max by mistake, and unfortunately due to our policy we cannot refund or allow returns on personalised goods. I am really sorry again for any frustration, however this was not at the fault of our business. We would always send replacements where the error is on our behalf. If you reach out to me via support@dyefor.com I can issue you a discount code to order the correct model if you would like. Kind regards, Henry

Beoordeeld met 5 van de 5 sterren

Absolutely spot on!

Absolutely spot on!
Customer service is second to none.
Henry is incredibly helpful.
The quality of the paper is fantastic, excellent value for money.
Postage was quick
I will definitely be using them again and I would highly recommend dyefor

22 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my order!!!!!

Love my order I always order off the website with every new phone I buy!!!!!!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️

24 juli 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The personalised photo is great but…

The personalised photo is great but this is my second case and this one is not such great quality and not the black impact ordered. Only realised when asked to take photos for website. Disappointed

13 juli 2025
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Michelle, I do apologise for this, we have upgraded to a clear impact case with the DyeFor logo ring, and if you were unhappy with the change I would be happy to accept a return. If this is the case please reach out to me at support@dyefor.com and I will arrange this. Kind regards, Henry

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