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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Same as everyone else! Please please avoid this company they are fraudulent and probably illegal. No communication, no product, no refunds. In fact just a scam to take your money - simple as that.

Beoordeeld met 1 van de 5 sterren

I have paid extra for shipping and shipping protection. I’ve following up daily on an update on the wrapping paper delivery for my son’s birthday. No one responds, no contact number and not co... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a Sony Xperia case, which arrived speedily. Unfortunately my phone didn’t fit the case. I’d ordered an X1 instead of X1A. Henry at Dyfor kindly talked ( email) me through finding my phone mo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered balloons, banners and wrapping paper for my wife’s 40th. I was worried the balloons would deflate as I ordered them quite early before the birthday. After messaging Henry he put me at ease... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiele telefoonaccessoire winkel

Geschreven door het bedrijf

Stunning Monogram phone cases and initials phone cases for all popular mobile phones. Personalise your phone with our stunning range of custom cases & covers.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 38% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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2,5

Alle reviews

(3.509)

51 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Scam company, stay away

Scam company, product never arrived. No customer support, email them and get a return email saying this address is not monitored. Chat to them on the website, never reply back.

21 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Monika, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Dishonest company

This is a shocking company and I wish I had read the reviews before ordering. I thought maybe they were overwhelmed by Christmas orders but looking back over the reviews it seems that they are just very unprofessional at best , at worst shockingly dishonest. I placed an order for three phone cases well over a week ago and initially thought it was ok despite not receiving the 3 for 2 offer available . I did get a response on that but since then nothing. I have been given despatch notification but seemingly not for all items I ordered and the tracking number is not valid for Royal Mail so I’m not sure if anything has actually been despatched, and as all communication is ignored it is impossible to ask them to give me a valid tracking number .
More seriously I feel this is a breach in trading standards , if a company is operating in such a way where there is no way if contacting them or getting any response but taking your money and not providing the goods then at best that is a breach in contract .
I will be reporting this company to trading standards and any other organisations that I feel necessary .
I advise anyone not to order from them .
You will be disappointed.
Almost made worse by the fact that people are wanting personalised gifts. But delivering such a special and thoughtful gift that the buyer has spent time creating aswel is really disgraceful as a buyer has no time to then get a similar substitute.
If there was communication or an apology then it wouldn’t be so bad but the blatant way customers are ignored is shocking .

19 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Lucy, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Ordered a personalised phone case and…

Ordered a personalised phone case and it arrived looking completely different to what was advertised. Absolutely impossible to contact. AVOID

18 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Lucy, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Poor quality product, no customer support.

Terrible. Photo collage iPhone case poor quality - photos not lined up meaning half of some of the photographs are missing. Zero response from the company despite messaging them and emailing them.
Better companies out there.

19 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Sue, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

SCAMMERS

They won’t send your order or reply to emails , messages on Instagram or the chat box. Going to have to contact my bank to get a refund. I’m not the only one I spoke to dozens of people who purchased from them on Instagram and they all say the same thing. Can’t believe this website is still up. Don’t be silly like me and let the good reviews on their page fool you.

19 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Natalia, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

AVOID!

AVOID!! Do not buy from this company!! Customer service is non existent. No replies from anyone from any of their email addresses or online chats. Bought wrapping paper and a banner for my daughters first birthday, Asked several times for my order to be cancelled as it passed the time of my daughter’s first birthday to turn up! And when it eventually did part of it was missing anyway!

18 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Keeley, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Dyefor a company to Avoid

Dyefor is definitely a company to avoid. I placed my order for my grandkids presents, in early December. They took my money but then the story ends. Promising delivery in 2-3 days. We are 2 weeks later and they do not respond to e mails, they do not answer the phone. This is a rip off company.
Christmas in a week and presents will never arrive on time

18 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Clubb, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

Appalling

If I could give minus stars, I would. This company is appalling. The customer service is non existent. The information on the website is incorrect, and they're impossible to contact.
I placed an order after reading the delivery and dispatch information, which stated 1-2 days for dispatch, with a further 3-5 days for delivery. The website states that you should allow an extra day for dispatch during busier periods. I placed my order 7 days ago. It still has not been dispatched. I've contacted the company numerous times, with no reply. I've emailed and used the chat app, yet no success. I have no items, I've had no correspondence, and it does not look like it will make it in time for Christmas, which makes the whole purpose of this purchase pointless, as I've ordered personalised wrapping paper, at £19.99 a roll. I can not stress enough, to stay away from this company!

11 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Soph, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

APPALLING COMPANY!

Appalling ordered 2 weeks ago never arrived no reply to emails or customer service do not use!!

18 december 2024
Review zonder uitnodiging
Logo Dyefor

Antwoord van Dyefor

Hi Robert, I am so sorry to hear of your negative experience of our company, if you reach out to us on Dyefor@support.com, I will see what I can do to sort this for you! If your original issue still hasn't been resolved, please let me know via email and I will sort this also. Kind regards, Henry

Beoordeeld met 1 van de 5 sterren

This company is a charlatan

This company is a charlatan. Don't order from them. It promises a delivery in 3-4 days. Past 2 weeks your orders still have not yet arrive with no updates and no way to contact them. Avoid ordering from Dyefor at all cost!!!

17 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Would give zero stars if i could

Would give zero stars if i could! ordered item over 2 weeks ago, raised query about the order on 2/12. no response for a week then the generic response from Henry! Didn’t even answer my actual query. To top it off, no change to order status anyway. Absolutely appalling customer service, you can’t speak to any human being, it’s a joke!!

16 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Order not received

on December 8th I ordered a personalized cover for my earphones received, I still have nothing.
Why? it was a gift.
I didn't even get the tracking number, I think this site is unreliable 😡

8 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered personalised phone case 2/12

Ordered personalised phone case 2/12, it’s 15/12 and it still has not arrived. No contact with the company, tried email and get an automated response from Henry, tried chat and still nothing! Don’t order, and now I’m going to try and get my money back!

15 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Still awaiting in order over 12 days…

Still awaiting in order over 12 days now and it states order received and no indication of postage! Sent a message and have no reply really disappointed as it’s a present will have to contact my bank to get the funds back

2 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Placed an order 1/12

Placed an order 1/12. Supposed to be 2-3 days delivery, but Ive received nothing, heard nothing. Their email doesnt work and cannot get a response from online chat

12 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

What’s the point in having an email…

What’s the point in having an email address advertised when you get an automated response to say it’s not monitored, there online chat with a ‘24 hour’ response is just as helpful….. 2 weeks later and still nothing.
Ordered my baby personalised wrapping paper for his first birthday with a picture of him on, I received wrapping paper for a child called Mason with dinosaurs on. A little concerning that someone else has received the wrapping paper with my baby on. As it was my partner & babies birthday on the same day I had ordered the matching wrapping paper but birthdays have passed and I only ever received my husbands which was pointless without my babies. Would never buy from this company again.

11 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No wrapping paper

No wrapping paper, no response to any emails. Totally poor service. Ordered personalised wrapping paper for daughters 21st and didn’t come on time so waste of money

4 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very pleased

Ordered two personalised sheets of wrapping paper late on 28th Nov arrived 7th Dec. Dyefor emailed when they dispatched
Excellent quality, very pleased, no problems, would use again

7 december 2024
Review zonder uitnodiging

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