EMR Reviews 

Horrible. Most people standing at the door and the corridors because many people would use seats for their luggage instead of keeping them in the designated spaces overhead. There is no way to pass through. In case of emergency, many people would perish.

I travel between Corby and London once a week and there is ALWAYS an issue. Train too short (so massively overcrowded), train cancelled entirely, train cancelled from Kettering, AC not working in hot temperatures, doors broken delaying journey - the list is endless. Get your act together EMR, this is just not good enough

The 10.12 from Nottingham to London on 19.8.26. Far too hot and late making connection almost impossible. Apologising all the time. Need to allocate seats so that a realistic number of people are on the train. Your issues should not affect passengers.

Not fit for purpose travel 3rd world country chaos surprised these cretin managers don’t insist paying passengers sit on roof

Market harborough to derby total overcrowded couldn’t run-a market stall

They are late all the time and even with delay repay im getting £1.23 for a train being over 30 minutes late and on the way to catch the train today they delayed it by 30 minutes (no shock) so I left in time so I can get there with 10 minutes left and I get there and they knocked the time down by 10 minutes and departed. They seriously just do this for shits and giggles at this point. But they are quick to ask for a ticket after ignoring every complaint that's made for their poor service.

Ian at Derby was amazing a true gentleman and I hope a valued employee

Filthy revolting scum..lying untruth for delays platform changes when its too late..horrid horrid nobodies...never again..i mean kids ans old people with us rushing for connectios with no info.. shambolic..i'd love 2 sue you,if not for all the young and vulnerable you repeatedly shit on

I travelled to London st Pancreas in August. The train was cool, comfortable and on time.
On my return journey. The train was delayed by 30 minutes.
All the railway staff were so helpful, polite and considerate towards travellers. I was very impressed by the customer service supplied at St Pancreas and on the trains. Y

Your service deserved today-000000,000000-1

Booked a train ticket on EMR, waited, no announcement train is not coming or be late. Said there was replacement bus, no bus turned up, ended up taking a taxi for the distance. Out of pocket cost to me, EMR's Cost to them nothing.
This morning trains cancelled, late for work. Put of pocket Cost to me, EMR's Cost to them nothing.
Personally everything strives on investors shares and making money, not service and quality.

But we take it as usual and are proud of our British services.

Back in the 70s, the system was backwards you might say, but at least you got a train.
50 yes from now we we will still be struggling, while the world leaves us being. GREAT 👍🏽

What can be Done!!!

This must be Britain’s wirs train s Brice. Today the lifts failed at Sheffield and being disabled I struggled to get to my platform without any assistance to staff. I arrived at Mottingham at 1600 and they chucked u hi s of the Peterborough service because they could not sepearte the train parts. Then they made me walk the complete length of the station I limp and have a walking stick. Then they put me in amoo o their train bit chucked is all off when there was a n medical emergency on the platform. Then over to another platform where they again chucked is off in. Implore chaos no I boarded the 1840 but they chii I fled is off due to not having a senior conductor's

The trImm N dii look spat j j er in ic for the 1640 was rude and offensive I explaii I Ned I was diabetic and without my n meds her response was if you feel unwell call 999
This is the sloth hWalt we
Ve of the summer and the servll I’ll xe of EMR remains sjambolkc and deeply ibadequatw

Booked to go to Lincoln on a day return from Leicester today. You now have to change trains at Nottingham. Train from Leicester was 12 minutes late and train from Nottingham was 10 minutes late, not a problem. On my return trip train from Lincoln was late, missed my connecting train by 2 minutes. Waited for the next train which arrived at Nottingham empty. We all get on board, it was like a sauna. Sat there for 15 minutes then they tell all to get off the train is cancelled. Waited another 45 minutes for a London train stopping at Leicester.

My first trip to England, from the U.S., and it involved two train trips on the East Midlands Railway. The best part of my interaction with EMR were the employees. They we so friendly and helpful. My trips were to Derby and Dover and the employees helped me understand how to travel to these destinations, how to purchase my tickets, and where I was to meet the trains. They took the time to listen to my questions and provide helpful information. The train trips to Derby and Dover were exceptional. I highly recommend the EMR for your travels around England.

EMR just don’t seem to be able to get it right. Cancelled trains, overcrowding, lateness. Recent experience - train cancelled, told to get on next train, standing room only, lodged a complaint nearly 2 weeks ago….nothing. Truly terrible. Bring it back under public control.

I'd like to record the outstanding help we had from a staff member at Chesterfield station. My husband has mobility issues. The staff member came on to the train, took our cases, helped my husband off the train and took him to the bus stop. This was all done in the kindest and most sympathetic way. The staff member made a huge impact on our holiday travel.

It's not just the running of the trains that seem to be a challenge for EMR. This morning I went onto their site,
only to find I couldn't login. I changed my password that made no difference, I cleaned my cache, switched off and on, ran my anti virus and cleaner, but still could not access my account. So I took a deep breath and called EMR, after 20 minutes a very polite and helpful young aldy answered the phone and decided to put my call through to their web department. They promtly cut me off. So another 35minute wait and the same young lady answered the phone again, she put me back through to their web department. The lady there was probably as much use as a train without tracks! I have requested her to delete my account and I will be using trainline to buy all my future tickets.

It's was shit because the train was delayed and we had to go for a 3 hour extra train. Nob

Not the slightest hint of embarrassment for cancelling loads of their upcoming weekend trains, and providing a service where I regularly sit on the floor because there are no seats left. A rude army of ticket checkers block all the doors until you prove you have a ticket. I planned to ask if I could use the one I had before purchasing one. Nope, you will just miss the train. Zero flexibility for them- imagine not letting someone on the train because they’ve accidentally booked the journey with start and finish destinations the wrong way round (not me, someone else). This level of vigilance when your service is a total shambles is completely ridiculous.

My family and I were dealing with a bereavement today. En route to be with our loved one, we encountered Mel and Callum at Derby Station and Habib at St Pancras Station, who went above and beyond to show us kindness and ensure we were able to be with our family. We are very appreciative of this kindness on such a sad day.

Customer Relations team
I had a problem with a delay/replay claim. They claimed some ticket information was missing although I sent photos of the tickets.
I phoned their Customer Relations team on a Tuesday afternoon and was on hold for 2 HOURS. When I eventually got through the lady said there were only two of them currently answering calls to Customer Relations. No surprise why I had to wait so long… Give this company a miss - they cancelled two of their trains because of “hot weather “- but all other trains were running and it was only c. 21 degrees that day!