EasyPost Reviews 31

This company has informed us without any notice at all that we are no longer able to use their insurance when shipping with them. They have told us that due to us not having enough information when filing a claim that it has created a burden with their team. When we first started doing claims, we were told to file the claims a certain way by their team once we receive an inquiry regarding a damage or lost item that way we can just add the information as we go. Now all of the sudden that is a problem and instead of finding a middle ground to a solution that works for both parties, they have decided ultimately to suspend our insurance usage with their service. They have denied multiple claims due to outrageous reasons such as, minor defects when the item is cracked and can no longer be sold. The item being lost and the carrier confirming it is lost and them refusing to pay the claim. This had gotten out of hand and it is not right at all.

They say they were at your door, but in reality they were not. You just have to do their job.

A waste of money and time and they make it impossible to get your money back on damaged items, let alone more than 8 weeks processing time.Don't recommend.

my delivery driver had met my super out back and she had asked if he would like entry to the building, he declined. she then saw him at the front of the building, asking if he would like entry when she was told "no it's okay I already refused the delivery"... what? he mentioned there was no buzzer code on the package, but, there IS. this is ridiculous. I would NEVER use this company for my personal business (I ship very often) and will urge any company I use in the future to NEVER use this service.

SEVEN months later and still no reimbursement for a claim filed. They are emailing me now in Feb for a claim filed in August! So unprofessional and incompetent.

Excessive wait times for filing. Claim times are in excess of 6-8 weeks.

Paid for shipping insurance on multiple packages. Claims denied with vague explanations. Policy documentation was updated and they claimed it "always worked this way." Leadership response was a corporate form letter. Out over $4K. Moving to a competitor. Buyer beware.

I am a consumer and have returned packages using Easypost return labels. One took 42 days to get within the USA. I recently dropped a package off at USPS and it has not even been scanned into the system and it has been a week. The seller who sent the label is now refusing to give me a refund.

Disgusting organization. Takes your credit card, your time, with nothing to show

unbelievable
communication desaster
expensive
doesnt work
even login with problems
we are going to recharge the money

Their tracking is sub-par...below mediocre..they don't display where your package is..just arrived at a facility..reminds me of a foreign company..and takes for f'ing ever to get here from Georgia to Pennsylvania..Pony express..bring it back

very good site ,,life time working

Wow, thank you to all these reviews i decided to move with someone else for my ecommerce store, I was about to commit with easypost, I have found many other pages with same type of bad reviews, thanks to all people who review it truly helps other to make better decisions.

Have bought their insurance for my past 1000 items I have sold. 1 out of my 1000 sales was lost so I filed my first claim. Provided all documents they asked and 3 days later they wanted me to submit the SAME documents I already submitted. Gave me LESS than 4 hours to resubmit the same documents. They Closed my case as I didn’t have the chance to submit the SAME documents I had already provided in a 4 hour time span as I was not in office to submit them. Will not be giving my money to this company ever again. Don’t recommend them to anyone.

When you set up auto-recharge, they will bill your bank account AND your credit card, at the same time! So you're billed twice. And to add pain to injury, they charge a 3% convenience fee for that unnecessary credit card billing. They say the credit card is only a secondary payment method, but they still insist on routinely charging both at the same time. How ridiculous! I tried for the longest time to get some resolution with customer support, but they were adamant that they are doing the right thing by double-billing, and they absolutely would not credit back the convenience fee nor make changes to their billing procedure, although I painstakingly described the problem to them. For such abominable billing practices and lack of any effort at customer service, I give them one star.

Tracking sucks. Slow, I would NOT use them for shipping. Unfortunately I had no say in the shipping method to my residence.

My mom ordered something thru some company in California and it was shipped through easy post... I don't know if this is the company she shipped through directly but the very small and thin package told me she ordered labels or something. So we opened it up and it was scrap pieces of paper. My mom does have a problem with buying stuff online but we're thinking this was supposed to be the $35 scooter she ordered... and she got scraps of paper???? So we're trying to figure out what kind of mess we are in for here ugh

I ordered dog wash for $40 and 3 weeks later I received a tiny girl's backpack, which I don't need and certainly is not worth $40. There is no customer support phone number that I can find.

We are using EP for tracking updates and labels creations. Both areas have issues.
Their system is not so reliable and the support have a bunch of excuses when you report a bug.
I never saw a problem that e reported and they actually took seriously and fixed for us.

This is a horrible shipper! It’s taking well over two weeks - mostly because it sat in some warehouse in Salt Lake City for 10 days. It’s makeup, which means the products are now spoiled by the heat. I lost my money because the vendor used this lousy shipper. I will never purchase products from a vendor who uses this company again. Buyer beware!!!