Ecutesting Reviews 871

My background
I am a retired Electro-Mechanical Engineer [H N D] with a degree. I now repair laptops to keep my brain happy, so I am more than happy around electronics and its circuitry, why I am telling you will become clear later on.
I have an Audi A3 1.9Tdi which upon investigation (not only by me but by a vehicle diagnostics company) we both came up the same answer “this is an immobiliser fault” so the instrument cluster needs to be sent away to be tested and repaired.
So I did some internet research and came across a YouTube video ECU Testing who have 56 videos.
Upon viewing some of their videos especially relating to my immobiliser problem I contacted them and sent off my instrument cluster for it to be returned after I had paid the £208.50 plus VAT @ 20% £41.70 £250.20 (the VAT element I will come to later)
On the invoice it states Tested and repaired.
I was overjoyed I would now finally be able to get my car back on the road, plugged in the instrument cluster connected the battery (undertook a quick OBD scan with my VAG com) and tried to start the car, - - - - result NOTHING.
It still had the immobiliser fault.
So I straight away contacted ECU testing only to be told “your cluster needs to be cloned to another replacement cluster” so I purchased another cluster and sent them BOTH back to be cloned.
ECU testing contacted me and told me that “the ECU is locked”
I was somewhat mystified by this explanation especially when I had viewed a number of their YouTube videos and the website ecutesting.com and seen a considerable amount of their testing equipment and the 30,000 square foot facility.
As an example if I have a broken laptop in front of me on the bench the fault is there in front of me NOT anywhere else, I use all my skill, knowledge and experience utilising my various pieces of equipment, i.e. microscope, various DVM’s, oscilloscope, slave monitor and various testing rigs all of which bring me to a satisfactory conclusion fault identified and rectified.
Throughout this whole saga ECU testing have steadfastly REFUSED to supply me with any kind of report or diagnosis, even though they are aware of my comprehensive electronics knowledge, in an email response to my request “Our test report, however, is the document you have already received and is the full and only format of report we provide.
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This document is written here word for word
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Audi TT instrument cluster re-fit instructions
Upon refitting this cluster, the vehicle’s immobiliser may prevent starting the car.
To prevent this from happening please scan the engine ECU and instrument cluster and delete all fault codes present.
Common fault codes stored include:
17978/P1570 – engine start blocked by immobiliser
18058/P1650 – powertrain data bus - missing message from instrument cluster
01314 – engine control module – no communications

Once this done: cycle the ignition and the vehicle will start.
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In a word FAILED
They suggested I purchase a “donor cluster” and they would clone it for me.
Long story short that FAILED their response “the ECU is locked”
With regards to the VAT element addressed earlier.
On their ECU testing Invoice they have charged me VAT @ 20% £41.70 yet NOWHERE on the invoice does it show a VAT number.
A VAT-registered company is legally required to show its VAT registration number on all the VAT invoices it issues. This is a mandatory requirement from HM Revenue & Customs (HMRC) for ensuring proper tax compliance and allowing customers to reclaim input tax where applicable.
Found on the website but NOT on the invoice is the VAT number
Goods and Services Terms and Conditions
2. Information about us and how to contact us
Our registered VAT number is 893176683
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Would I use ECU testing again NO DEFINITELY NOT

Fantastic service!

DHL collected my jammed Discovery gear selector on Monday 22nd December. It was delivered and fixed on the 23rd and returned to me before 11am on Wednesday 24th December!!!

Great communication and competitive pricing.

Definitely worth a 5 STAR review

Sent in an ABS module for repair but after testing it was found not to be at fault. My payment for repair was returned minus an inspection fee and postage. Very professional and quick turn around.

Precisi e puntuali! Servizio tecnico excellent a prezzi concorrenziali! Organizza o tutto loro… Dal pickup alla consegna del pezzo riparato! Veramente excellent I! Customer service eccezionale! Antonio e Daniele molto professionali è molto disponibili! Questa azienda e’ veramente fantastica!!! Super consigliato!

Great repair everything works bcm had screen wash ingress on my Ford focus

ABS pump repair, fast and efficient, I recommend

Servizio veloce ed efficiente. Nonostante il fine settimana e le festività di mezzo. Ringrazio di cuore i ragazzi dell'ufficio di Milano, Antonio prima e Daniele poi, che mi hanno supportato, aiutaro e informato con disponibilità, pazienza e cortesia raramente riscontrabili. Grazie a tutti. Gianni Randellini

Amazing service, such a slick operation - brilliant communication - really impressed!

After a garage diagnosed a serious fault with the ECU on my van I contacted this company and spoke to a man who, after I gave him all the details including the part number of my ECU, stated they would be able to test my unit and had an 80% success rate with repairing them. Consequently I delivered the unit to them and a couple of days later received a call stating they did not have the equipment to test this type of ECU and that I should collect it from them.
When I collected the ECU I explained what I had initially been told only to be told by the lady who served me that the man I spoke to initially should not have said what he said and that she would 'listen to the telephone call I made to them'.
Not a lot of use really and it set me back over a week while I found another ECU company who were able to sort out the problems I had within 3 working days.

Sent an ABS module in for repair. It was delivered the next business day and we were updated the entire time, repair was done within 24 hours and was returned to us the following business day. Exceptional service and professionalism. Definitely will use them again

Brilliant comunication. Fast and efficient service. Very impressive service. I would recomend this company for ECU issues.

Been using ECU Testing for a number of years now, quick & efficient service, not had any issues so far. Would recommend.

Had an issue with Landrover auto gearbox, gear selector. A well known Landrover problem which should have been a recall but never was, and now LR main dealers will gladly fleece you of up to a £1000 to resolve by fitting a new gear selector module(GSM)! Instead, I removed my GSM (20 minutes and a few screws)and sent it to ECU testing. Sent it on Tuesday and by Friday it was back with me, repaired and with a lifetime guarantee. Works perfectly and only cost circa £200 including two way postage. Absolute bargain, brilliant communications and first class service. Give them a go, you wont be disappointed.

Ecu testing have done many jobs for us( Suffolk Clutch Centre), ranging from mechatronics to actuator repairs, they are a great company to work with, amazing communication, they let you what’s happening with every step of the process via email updates, and the turn around times are incredible! Would highly recommend!

My ECU was failing, sent it in to ECU testing and they returned it as good as new withing a few days. Could net have been happier of the result.

first class service as usual, quick, responsive and always keep you updated.

Placed an order on a Monday to repair a faulty instrument cluster, they organised a DHL collection for Tuesday, received by ecutesting Wednesday, repaired Wednesday morning, dispatched and received Thursday morning. Excellent communication the entire time.
It couldn't be better, even the packaging was exceptional. Highly recommended

EXCELLENT, OUTSTANDING SERVICE.
everything was super simple, carried out exceptionally fast . I sent my Instrument cluster to them from spain and had I back in 5 days.
Certainly recommend there for everything. Told my garage here in spain about them also. Don't even both looking elsewhere.

Sent an ABS module to ecu testing for repair and had a great experience from start to finish . I made a mistake and ecu testing sorted everything out for me and I appreciate the help I recieved from them, they went over and above what is expected from a company .
Recommend them 100%, aftersales team and technical team were fantastic
Thanks again

Fast service
Great communications
Could not really do it better