Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... Toon meer
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Over several months I have received first class attention by Sophia. Always greeted with a friendly smile. Being an awkward customer, nothing has been too much trouble. Sophia is a real asset to t... Toon meer
Bedrijf heeft geantwoord
Not a customer experience but a good one nonetheless. An elderly gentleman took a fall and hurt himself in the city centre. Sophia and Eden Mobility quite literally helped save the day by helping us... Toon meer
Bedrijf heeft geantwoord
I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contactgegevens
Saint Peters Street 63, DE1 2AB, Derby, England, Verenigd Koninkrijk
- 01332 417647
4,9
Uitstekend
74 reviews
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Derby Store
Went into the Derby store today to enquire about a Service for my husband’s mobility scooter. We were served by Sophia and Larna. We also needed a spare part and Sophia went out of her way to organise this for us. We were very impressed by the attitude and helpfulness of both ladies and came away very satisfied, the Service has been requested and the Spare Part ordered. Thank you Sophia and Larna.
5 maart 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for sharing this — it’s wonderful to hear.
Your feedback highlights exactly the kind of experience every customer hopes for: friendly service, clear communication, and staff who genuinely go the extra mile. Sophia and Larna clearly made a strong impression, not just by arranging the service and spare part, but through their attitude and willingness to help.
Warm regards,
Eden Mobility
BOUGHT AN EDEN ATOM
I purchased an Eden Atom Mobility Scooter today from Eden Mobility in Derby and just wanted to mention the excellent friendly service I received from Larna and Sophia. Their help in choosing a suitable scooter for my needs was invaluable. That's why I'm giving a 5 Star review.
3 maart 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for sharing such a wonderful review. We’re delighted to hear that your experience at Eden Mobility in Derby was so positive. Larna and Sophia will be thrilled to know their friendly support and guidance helped you find the Eden Atom scooter that suited your needs so well.
Your 5‑star feedback means a great deal — enjoy your new scooter, and thank you again for choosing us.
Warm regards,
Eden Mobility
Quality.
When visiting the derby branch of Eden mobility I was unsure on which scooter I would require until I met a young lady called Sophia , I told her what I needed like it had to go into the boot of my car plus something that can take on the everyday challenges that I have.
I tried a few scooters in their shop for size Sophia even aloud me to take the scooter for a run around the streets of Derby which has many challenges with different surfaces when getting back to the shop Sophia explained that with the sale that the shop had there were many offers and great prices that I could can afford.
I finally settled on a correct size .
I was lucky on picking that day to visit the shop, Sophia was so understanding on what I needed.
I feel that I purchased the right scooter .
Great price, performance and very comfortable.
I'm very pleased with the level of service I received from Sophia.
Five stars all the way.
Thank you Sophia for your help.
13 februari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for your fantastic review. We’re delighted to hear how well Sophia looked after you during your visit to our Derby branch. From helping you try different scooters, to taking one out around the streets, to making sure it would fit comfortably in your car, she was determined to find the perfect match for your needs. We’re thrilled that you feel confident you’ve chosen the right scooter — great size, great performance, and great comfort. Your kind words mean a great deal, and we’ll make sure Sophia sees them. Thank you again for the five‑star feedback and for choosing us.
Warm regards,
Eden Mobility
Superb service from friendly staff.
Visited this store on several occasions and experienced great service each time from Sophia.
We appreciated the honest advice and information given so will use this as our store for all mobility needs from herein.
23 februari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for such a positive review. It’s great to hear that you’ve had consistently excellent service from Sophia on each of your visits. Her honest advice and clear information clearly made a strong impression, and it’s wonderful that you now feel confident choosing this store for all your future mobility needs.
Warm regards,
Eden Mobility
Fantastic member of staff!
I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too big. Shes smiley, friendly, polite and knowledgeable. Would definitely recommend if you have any queries.
14 februari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for sharing your experience. We’re delighted to hear that Sophia provided such fantastic service. Her friendly, knowledgeable approach — and the way she goes above and beyond — is exactly what we aim for. We really appreciate your recommendation and your kind words.
Warm regards,
Eden Mobility
5*excellent service the manager helped…
5*excellent service the manager helped in so many way thank you
4 februari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
“Thank you for your 5‑star review. We’re delighted to hear that our manager was able to assist you in so many ways. Your kind feedback is greatly appreciated.
Warm regards,
Eden Mobility
Sophia was very polite and friendly
Sophia was very polite and friendly,
My mum went in for a new walking stick and Sophia showed her all different ones and recommended one what helped my mum out..
Thank you Sophia.
12 februari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for your lovely feedback. We’re delighted to hear that Sophia was polite, friendly, and took the time to help your mum find the perfect walking stick. We truly appreciate your kind words and are glad she had such a positive experience.
Warm regards,
Eden Mobility
The experience I had today was… gel cushion
The experience I had today was brilliant I had best help with staff member who serve me that day. I got amazing cushion gel which really helps me so much for my health and more comfort as well. Sophia did amazing job serving me today what was suitable for my needs.
2 februari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for sharing your experience. It’s wonderful to hear that your visit was so positive and that the gel cushion is already making such a difference to your comfort and wellbeing. Sophia will be delighted to know her support helped you find exactly what you needed. We truly appreciate your kind words and are always here if you need anything in the future.
Warm regards,
Eden Mobility
Efficient …
Sophie was extremely pleasant and knowledgeable. She dealt with my enquiry immediately.
30 januari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for sharing your feedback. It’s wonderful to hear that Sophie made such a positive impression. Her pleasant manner and depth of knowledge are qualities we’re very proud of, and it’s great to know she was able to resolve your enquiry straightaway. We appreciate you taking the time to leave a review.
Warm regards,
Eden Mobility
Had a very nice experience buying a…
Had a very nice experience buying a walking aid mat our Derby branch. The two ladies Sophia an Caroline were very helpful, and friendly.My visit was to seek information about a walking aid, and they really helped me to make up mind on which product would be right for me. Yes I bought my Rollator and I am very pleased with it.
28 januari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for sharing your lovely feedback. We’re delighted to hear that your visit to our Derby branch was such a positive experience. Sophia and Caroline will be so pleased to know their friendly support helped you explore your options and choose the walking aid that felt right for you. It’s wonderful that you’re happy with your new Rollator, and we truly appreciate you taking the time to let us know.
Warm regards,
Eden Mobility
Really friendly and helpful staff
Really friendly and helpful staff
26 januari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for your lovely feedback. It’s great to hear that you found the team so friendly and helpful. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Pleasant staff (Sophia)made browsing…
Pleasant staff (Sophia)made browsing experience better than most and was knowledgeable on products, would think about a purchase from here.
22 januari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for taking the time to share this. It’s great to hear that Sophia helped make your visit such a positive one. Her product knowledge and friendly approach are exactly what we aim for, and it’s encouraging to know it left you considering a purchase. Your feedback means a lot to the team.
Warm regards,
Eden Mobility
Sophia was so helpful and pleasant will…
Sophia was so helpful and pleasant will definitely recommend her and Eden mobility.👍🏻
20 januari 2026
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for your lovely feedback! We’re delighted to hear that Sophia was so helpful and pleasant. Your recommendation means a lot to us, and we’re thrilled you had a great experience with Eden Mobility.
Warm regards,
Eden Mobility
Derby Eden Sophia outstanding service 👍🏻
Working as an enforcement officer in Derby City centre. An elderly man had fallen over in a bank and was struggling to get to the nearby bus station. I called on Derby Eden shop as I know the business well and they have a good reputation. I spoke to Sophia and explained the situation. Sophia said that she didn't have any spare walking aids but could offer a wheelchair to get this man back to the bus station and home.
This was completely unexpected. Sophia pushed the man the short distance and 5 minutes to the bus station. Talking all the time and her care and kind attention to the elderly gentleman was outstanding.
I explained to the gentleman that probably he should need to be looking at a mobility aid anyway and he agreed.
The staff at Eden mobility and on this occasion Sophia are always polite and professional. Quite impressive!
So big thanks for me and the big thanks from the elderly gentlemen also.
6 november 2025
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for taking the time to share this wonderful story. It’s heartening to hear how Sophia and the team at Eden Mobility in Derby went above and beyond to help an elderly gentleman in need. Sophia’s quick thinking, kindness, and personal care truly exemplify the values we strive for—compassion, professionalism, and community support.
We’re incredibly proud of Sophia for her outstanding response and grateful to you for recognizing her efforts. Stories like this remind us why we do what we do. Please pass on our best wishes to the gentleman, and thank you again for your kind words and for being such a caring presence in the city centre.
Warm regards,
Eden Mobility
Not all heroes wear capes…
Not a customer experience but a good one nonetheless. An elderly gentleman took a fall and hurt himself in the city centre. Sophia and Eden Mobility quite literally helped save the day by helping us get the man safely back home.
Outstanding service and also fantastic to see that they are a community minded business - keep it up folks!
6 november 2025
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for sharing this touching account. While not a typical customer experience, it truly reflects the values we hold dear at Eden Mobility. We're incredibly proud of Sophia and the team for stepping in with compassion and care — moments like these remind us why community matters. Your kind words mean a lot, and we’ll continue striving to make a positive difference wherever we can. Sending our regards to the elderly gentleman who fell.
Warm regards,
Eden Mobility
Excellent knowledge from Sophia
Excellent knowledge from Sophia. I will be back again when I am in need of anything. It is nice to see such a friendly and knowledgeable person in store.
3 november 2025
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for your kind words! We're delighted to hear that Sophia made such a positive impression with her excellent knowledge and friendly approach. We'll be sure to pass along your lovely feedback — it means a lot to us. Looking forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Easy cane repair
I brought a cane from here a few years ago and recently it broke (got stuck), Sophia was able to fix it within seconds, was very impressed!
3 november 2025
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
That's wonderful to hear! Sophia sounds like a true pro—quick, skilled, and clearly committed to great service. Thanks for sharing your experience, and we're glad your cane is back in action!
Warm regards,
Eden Mobility
Sophia was very helpful and informed
Sophia was very helpful and informed. Thank you will highly recommend
3 november 2025
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
That’s fantastic to hear! Sophia truly goes above and beyond—glad she made such a great impression. Thanks for the recommendation!
Warm regards,
Eden Mobility
Was in town and my scooter was making a…
Was in town and my scooter was making a strange sound i stop at Eden to see if it was anything to worry about Sophia was so helpful and told me that it's all ok witch made me feel better that the scooter was not going to brake down on me keep up the good work Sophia a+++
21 oktober 2025
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you for sharing your experience! We're so glad Sophia was able to reassure you and put your mind at ease. It's great to hear she was so helpful and attentive — we'll be sure to pass on your kind words. Here's to smooth rides ahead
Warm regards,
Eden Mobility
Needed a walking stick
Needed a walking stick, Quick google search and found Eden Mobility in Derby, Sophia was very helpful explaining different canes, and how to set correct length, will recommend to anyone needing mobility aids.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Eden Mobility - Derby
Thank you so much for sharing your experience! We're delighted Sophia was able to guide you through the options and make sure you found the right walking stick with the perfect fit. It's great to hear her knowledge and care made a difference — we’ll be sure to pass on your kind words. Your recommendation means a lot!
Warm regards,
Eden Mobility
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