Edgeofbelgravia Reviews 

The people at edge of Belgravia cannot do enough to help you . I found the customer service fantastic it’s a credit to the company

I love this compagnie. They respond fast, always nicely, and their product are really awsome

Superb service. Love the knives. My daughter has now purchased a set. Very good value.

Although there were no 'care instructions' that came with $300 knife. Or explanation of the Edge of Belgravia products. After notifying them, Belgravia reached out to me immediately with Care Instructions and the Begravia Story. Expect lovely brochures in your future purchases.

An outstanding set of knives. Highly recommended.

Very good quality knives for life. You can hear and feel that they are made of better quality steel. Like all knives, they need to be sharpened after a while. Handles secure and comfortable. recommend

Best knife set I’ve owned! It’s trendy, and the quality of these is amazing! They are made incredibly well, they look the part, they do the job well! Love them! Definitely worth investing in some if you are thinking of purchasing them

Excelente , genial todo

I’m very satisfied with my knife set and my cutting board! Best knifes ever!

I've had my knife set for 3 months now and I love them. They are sharp and esthetically beautiful. I don't use any other knives. Will be adding more to my set.

Only had them a short time. Very pleased with them so far. Good quality and very sharp. Very ergonomic. Excellent value for money.

The knife sets are really superb and equip you for all kitchen tasks. I also bought the teak starboard. The products are functional and very stylish.

I purchased the nine piece set including knife block which I was very excited about. However when arrived the top slot on the block was too narrow and the two larger knives didn’t fit well and even had scratches down the side after removing. I contacted customer services and sent images as they requested. They replied saying quality control do not see any problem. There clearly is a problem. They even said they wouldn’t do a full refund if the packaging wasn’t in tack. You pay a premium price for what you hope and expect a premium product. You also expect the customer service to mirror this, bud it sadly doesn’t!

In response to the below: in my first email to you, within an hour of opening the product I said that there was a fault and I didn’t like the product. You have to open the box to know if the product is up to standard? On your website it states a full refund inc. postage is available for faulty goods? I have sent you numerous images and even a video so I do not understand how I haven’t made this clear? Sorry I don’t agree with your response. James

PRIMAL: I've gone through 2 full sets of these because I love their look but not only is the blade fragile (and not that sharp compared to steel) but the knife is not full tang (Where the blade extends into the handle/hilt) so they crack where the blade meets the grip. A lot. I'm not using them strangely either. In fact, I'm quite delicate with them because of how crappy they are. I definitely do not recommend. Extra star for the warranty, which was easy and quick.

UPDATE: I'm not talking about the blades themselves snapping. I understand the nature of ceramic. I'm talking about where the blade meets the handle - they break right at that weak point. And I bet you know what I mean, because there's no way it's not happened on many of these products. It's only a matter of time. And not much of it.

I would gladly buy your steel knives if they are full tang.

Product has arrived damaged; after 5 emails to customer services and 3 tweets over a period of 3 weeks, I am still yet to receive a response.
I haven’t used the product yet so unable to comment. However, given the cost and quality of the product I suspect it would be good; but the customer service is lacking and totally unacceptable.
Edge of Belgravia, please contact me - order #4651

Some of the knives offered for sale by this company are not actually available in the UK – however, this information is NOT offered to customers until AFTER payment is taken, at which point the company attempts to persuade purchasers to choose a another knife rather than offering a refund. In addition, the customer services team is not very responsive to emails and obtaining a refund already looks as though it will require a protracted effort – if it is possible at all.

UPDATE: EoB saw this review and so I actually got a response. I was told they had not been receiving my emails because they had been piling up in the junk folder. Was fully refunded promptly, which was appreciated, though this doesn't change my view of the ridiculousness of carrying products on their site (which let's face it is not some international portal but actually HAS A BRITISH WEB ADDRESS) which have not been available in the UK for at least 6 months, and which there are apparently no plans at all to resupply.

UPDATE 2: Thanks EoB for the reply below (only five months late, but still...) I appreciate the problems you have with supply but, given that you do run a British web site, I really don't see why you can't just list products available in the UK on that site. And have another site for people in the US who want to buy stuff that is only available in the US.

Finally, and apologies if this seems mean-spirited, but it is entirely in line with the disappointing customer service received that you have somehow decided that I wanted to order a Black Diamond Knife Block. Not true. I was trying to order a Kuroi Hana chef's knife.

Excellent service and brilliant art of knives. Great to get a set in pink!

Does’nt reply to email or instagram messages.