John was working over the weekend in both the Bruntsfield and then the Canonmills store and was so kind helping me to get the right helmet and then spent time helping me think about a future gravel bi... Toon meer
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Lees wat reviewers zeggen
Shop sold me rear rack and panniers I required for my 2 day cycle round Arran. Rack did not fit my bike. Ongoing discussions and arrangements for over month with shop to order and fit axle req... Toon meer
Bedrijf heeft geantwoord
We had such a brilliant experience at the Edinburgh Bike Shop when my dad came in to choose, buy and then returned to collect his new eBike. Andrew and Lee were kind, patient, attentive, and genui... Toon meer
Bedrijf heeft geantwoord
Yes, a store with a great range of excellent bikes for sale. But for me, it's the staff that make the experience. I've found all attentive, interested and knowledgeable. Not just when buying, but acr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1977, we're a bicycle shop with a difference - a workers' cooperative whose members own a fair share of the business and receive an equal share of the profits. We have 6 shops across Scotland and North East England, and we sell top name electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. We also offer repairs, bike and e-bike servicing by expert mechanics.
Contactgegevens
Verenigd Koninkrijk
- 0345 257 0808
- enquiries@edinburghbicycle.com
- www.edinburghbicycle.com
4,2
Goed
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Supa Staff!
Yes, a store with a great range of excellent bikes for sale. But for me, it's the staff that make the experience. I've found all attentive, interested and knowledgeable. Not just when buying, but across the board - servicing aspects, troubleshooting issues and advice on buying the must have bike accessory. Keep up the good work guys.
Stephen M
27 juni 2024
Review zonder uitnodiging
Antwoord van Edinburgh Bicycle Co-op
Hi Stephen, many thank for your kind words, we look forward to you visiting again soon.
Good experience.
Excellent help and advice from James as I tried to make a decision on which E-bike.
26 juni 2024
Review zonder uitnodiging
Antwoord van Edinburgh Bicycle Co-op
Hi Alan, thank you for your review.
Digital disappointment
Took ages for a reply. Asked twice if my size could be changed only to be told not in stock now and not on back order.
Ended up going to eBay and got better option for less. Loved using Bike Coop when I lived in Edinburgh but customer experience on digital front is woeful.
10 juni 2024
Antwoord van Edinburgh Bicycle Co-op
Hi Ian, thank you for your review.
We do apologise, we carry limited stock of footwear and couldn't source a suitable replacement for you in time.
Actually hold inventory to be able to help customers.
I had an issue with my bike and it required a particular bike part and they understood the issue and had the parts I needed in stock. I have gone to a couple of bike shops and their advice to me was to look on amazon. What's the point of having a physical store. Luckily Edinburgh Cycles does. As for the others, I would not visit them again as they are no longer bike specialists, just a front to sell online.
2 juni 2024
Antwoord van Edinburgh Bicycle Co-op
Thank you for your review, delighted we had the parts you needed.
Very pleased
Straightforward purchase. They were very helpful in accommodating a delivery date that suited me. Bike is fantastic, very pleased
19 mei 2024
Antwoord van Edinburgh Bicycle Co-op
Hi Hannah, thank you for your review, here's to many happy miles on your new bike.
New bike purchase.
An excellent company to deal with, communication was excellent,my purchase of a bike went smoothly, the packing of the bike for transport was superb and assembly was simple the bike was perfect to ride.
4 juni 2024
Antwoord van Edinburgh Bicycle Co-op
Hi Alan, thank you for your review, hoping the new bikes serves you well.
Helmet was fabulous
Helmet was fabulous! Very good price, quick delivery and my daughter loves it. Thank you
19 mei 2024
Antwoord van Edinburgh Bicycle Co-op
Thank you for your review.
Easy purchase and good delivery.
3 juni 2024
Antwoord van Edinburgh Bicycle Co-op
Thank you for your review
Excellent Customer Service
I had a problem with a part that I had ordered which could not be fitted by me, but was not the shop's fault. The manager, and the other staff I dealt with were always friendly and courteous. A pleasure to deal with.
16 juni 2024
Antwoord van Edinburgh Bicycle Co-op
Hi John, thank you for your feedback, we'll be sure to pass on your kind words to the team at the Canonmills store.
Helpful and communicative
Edinburgh Bicycle Co-Op were helpful and communicative throughout, and the bike wheel was in great condition.
2 juni 2024
Antwoord van Edinburgh Bicycle Co-op
Thank you for your review.
Antwoord van Edinburgh Bicycle Co-op
Thank you for your review.
Everyone at the store are always happy…
Everyone at the store are always happy to help especially with my very limited knowledge.
Stu and the team in Leeds have always set me up on multiple occasions and offered great advice on all items I’ve bought. Highly recommend you pop in store.
30 mei 2024
The staff in the shop are really great
The staff in the shop are really friendly and knowledgable and give lots of time, energy and tips into helping you. Would highly recommend their service. Both really personable and also delivering on improving ride position and bike set up.
14 mei 2024
Antwoord van Edinburgh Bicycle Co-op
Hi James, many thanks for your review.
Speedy delivery
Ordered 2 pannier bags Sunday evening, arrived Tuesday lunch time. Cheapest on the Internet and I will order from there again.
18 juni 2024
Review zonder uitnodiging
Antwoord van Edinburgh Bicycle Co-op
Thank you for your review.
Great customer experience
Great customer experience from Edinburgh Bicycle - ordered a pump which broke after several uses, but the shop sent a replacement straight away without any hassle
8 mei 2024
Antwoord van Edinburgh Bicycle Co-op
Hi Fiona, thank you for your review. Delighted we had a fast turn around for your new pump, hope the trip went well?
Great and honest interaction
Great and honest interaction. Shoes arrived on time as promised.
25 mei 2024
Failed to complete deal before asking for a review
I ordered a tyre to be collected in the shop. There was a delay in it being available and I am yet to be informed that the tyre is ready for collection. Nevertheless I have had several requests to review the service/ product.
8 mei 2024
Antwoord van Edinburgh Bicycle Co-op
Hi George, thank you for your review. We did send a text that your order was ready for collection but some network providers block these texts thinking they are spam. Nevertheless we should have called a day or two later to advise your order was available.
I bought an item that appeared to be in…
I bought an item that appeared to be in stock on your website. However, you didn't have it. I needed the part urgently, so it caused unnecessary delays as I then had to source it elsewhere.
8 mei 2024
Antwoord van Edinburgh Bicycle Co-op
Hi Mike, thank you for your review.
Unfortunately our system does have some limitations and doesn't up date in real time, for this part we had more orders than stock and prioritise these in first come first served basis.
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