Very please with this casting kit. I bought the eco kit less waste. The details of the hands is unbelievable. Definitely recommend. Customer service was excellent.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Made two hand casts with grandad & the girls for his birthday. They are beautiful & such a lovely keepsake. He is thrilled with them, so I think they were an excellent present
Bedrijf heeft geantwoord
The whole experience has been smooth and successful. Despite our trepidation we followed instructions and it was easier than we thought to produce a really good casting. It needed some professional fi... Toon meer
Bedrijf heeft geantwoord
Received my casting kit , have casted but yet to send for tidy , finish and paint. Easy to do but you would need someone to help particularly if you are the one holding hands for the casting. Lookin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Create beautiful handhold sculptures in under an hour with The Edinburgh Casting Studio's world famous hand moulding kits. Our tried and tested kits come with everything you need to make a lasting memory to cherish forever with the ones you love. Our little company truly believes that great customer service is just as important as the quality of our products so were incredibly proud to win the Customer Focus Award at The Institute of Customer Service's Customer Satisfaction Awards 2021.
Contactgegevens
Unit 36 Brockley Cross Business Centre, 96 Endwell Road, SE4 2PD, London, Verenigd Koninkrijk
- 02070645177
- hello@edinburghcasting.com
- www.edinburghcasting.com
4,9
Uitstekend
523 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordering on the website was quick and…
Ordering on the website was quick and easy. The delivery arrived fast too.
19 februari 2026
Antwoord van The Edinburgh Casting Studio
Thank you so much Daniel. We're delighted you found the ordering process quick and easy, and that your kit arrived swiftly. We really appreciate you choosing The Edinburgh Casting Studio
Absolutely great ordered gift for the…
Absolutely great ordered gift for the wife on Thursday 12th b4 valentine about half 10 in the morning and was delivered late Friday morning excellent customer service and delivery.
11 februari 2026
Antwoord van The Edinburgh Casting Studio
Thank you for the fantastic feedback! We're so pleased you were happy with the speedy delivery and customer service. We hope you have a great casting experience! Do let us know how you get on.
Very quick delivery
Very quick delivery . The delivery driver threw it over the fence instead of knocking on the door . Broke the bucket which you obviously need to make the casting . Rang them up and they replaced it . Received it the next day . The customer service was outstanding . I’m very impressed .
31 januari 2026
Antwoord van The Edinburgh Casting Studio
Thank you so much for your kind words! We're so sorry the courier mishandled your parcel, but we're really pleased we could get a replacement out to you quickly.
It means a lot to hear you were impressed with our customer service- that's exactly what we aim for.
We hope you love creating your casting!
Fantastic Service and communication!!
I bought two of the handcasts before Xmas but only one was delivered.
I contacted TECS who promptly send out another casting the next day. Super helpful and will be back once I’ve tried out my first casting x
30 november 2025
Antwoord van The Edinburgh Casting Studio
Thank you for the 5 star review! We're so pleased the team could make this right for you in time for Christmas. We hope the casting goes well x
Fast delivery,lovely experience and…
Fast delivery,lovely experience and super end product, absolutely love it as have our friends.
11 januari 2026
Antwoord van The Edinburgh Casting Studio
Thank you for the 5 star review! It's great to hear that you enjoyed your casting experience :)
A truly professional company
A truly professional company, with professional finish, high quality products. Their customer service has genuine Scottish warmth and desire to help in any way possible.
14 januari 2026
Antwoord van The Edinburgh Casting Studio
Thank you so much Sue! We pride ourselves on our excellent customer service so your kinds words mean a lot to our little company x
Good Communication
Made contact with the company as had a question before purchasing a cast, quick response which was great!
Not used the cast yet with my dad but looking forward to it.
4 januari 2026
Antwoord van The Edinburgh Casting Studio
Thank you for the 5 star review! We hope you enjoy the casting experience with your dad, do let us know how you get on x
Fantastic casting and display
The cast we made of my mum and dad's hand us fantastic. They both recently passed away so it makes it even more special. I recently contacted Edinburgh Casting Studio regarding the dome to display it in. Sarah was very helpful and we received the dome and base the next day.
6 januari 2026
Antwoord van The Edinburgh Casting Studio
Hi Symone, we're so pleased that you were able to capture your mum and dad's hands so beautifully. We hope this cast brings you great comfort during the times ahead. Thank you for the wonderful feedback x
Delivery charge is too much
I have read the reviews on this product and was keen to purchase as a gift for a friend at the cost of £44, only to arrive at the checkout to be charged a further £16.95 for delivery. I could get free delivery if I spend £99 but I’m not doing that either, sadly I won’t be ordering, it’s a shame as I have heard great reviews but the delivery cost is far too high, in my opinion!
11 januari 2026
Review zonder uitnodiging
Antwoord van The Edinburgh Casting Studio
Dear Janice, we're so sorry to hear your disappointment with the delivery charge. With it being £16.95, I'm assuming that your postcode is in the highlands and islands?
Unfortunately we are charged a fortune to send to certain postcodes in Scotland and Northern Ireland and, as a small company, have no choice but to pass on the charges. The kits are quite heavy which bumps the price up a bit. Sorry again for the disappointment.
Not yet had chance to talk 6 yr old…
Not yet had chance to talk 6 yr old into being still for 5 mins. Will let you know as soon as it's done, thanks.
3 januari 2026
Antwoord van The Edinburgh Casting Studio
Thank you for the review. Some of our customers have had good results with children by distracting them for the 60 seconds or so setting time - an iPad or phone can be good, or maybe their favourite TV show or a bribe!
Good luck ! We’d love to see the results :)
Second order I have placed
Second order I have placed , this time as a gift and the customer experience was very good. As it is a Christmas gift it was a nice touch that they included a message from us as we were having it delivered directly to the person. Very helpful through email correspondence with the request.
10 december 2025
Antwoord van The Edinburgh Casting Studio
Thank you for the 5 star review! We're so glad we could help with the gift card and hope the kit was well received.
Have high hopes
I have not tried it yet as it is a Christmas gift for myself and husband who is terminally ill, however I have high hopes
13 oktober 2025
Antwoord van The Edinburgh Casting Studio
We hope you are able to make a precious memory at such a difficult time. Let us know if you need any help.
Fast delivery easy to order order looks…
Fast delivery easy to order order looks great but is a present
28 november 2025
Antwoord van The Edinburgh Casting Studio
We're pleased it arrived nice and quickly!
This hand casting kit was purchased as…
This hand casting kit was purchased as a gift so cannot comment on quality but it was delivered on time and I am sure will be an appropriated gift
11 november 2025
Antwoord van The Edinburgh Casting Studio
Thank you for the positive feedback, we hope the gift was well received!
Efficient Company
Ordered by phone. Spoke with lovely helpful lady and order received 3 days later with no issues. The casting sets are Christmas gifts so don’t know yet how they will turn out.
30 oktober 2025
Antwoord van The Edinburgh Casting Studio
Thank you so much, we were more than happy to help! Excellent Christmas Presents, we're sure you'll have some very happy recipients :)
I ordered a refill and a glass dome
I ordered a refill and a glass dome, they arrived the following day. The glass dome was for a cast that we had already made and the refills are for gifts
28 oktober 2025
Antwoord van The Edinburgh Casting Studio
Thank you for the feedback! We hope the glass dome was the perfect finishing touch for your hand cast :)
I have done a cast before of my husband…
I have done a cast before of my husband and I and thought it turned out great so this kit I received now is for a Christmas present so I am sure they will be over the moon with it as we were with our casting
27 oktober 2025
Antwoord van The Edinburgh Casting Studio
Thank you for the feedback, what a lovely gift to give at Christmas! We're sure that it will be well received :)
It was sent with a signature for…
It was sent with a signature for delivery I was at work and could not get the delivery. I have asked for a re delivery and I have no idea where it is now . Not at my happiest about that but I will try and track it down.
10 oktober 2025
Antwoord van The Edinburgh Casting Studio
Dear Stephen,
Thanks so much for the feedback. I'm sorry that you weren't at home for the first delivery attempt and this caused some worry. We send all orders using a signed for service so they're not left on doorsteps and at risk of going missing.
I've checked the tracking and can see your order has now been successfully delivered. I hope you're happy with the kit once you've had the chance to use it.
If you have any further issues, please email us at hello@edinburghcasting.com
Turned out amazing
Turned out amazing ! Really easy to follow instructions, packaged well . Great fun to do , even my doubtful partner was amazed at the detail captured
8 oktober 2025
Antwoord van The Edinburgh Casting Studio
Thank you for the wonderful feedback!
It's so great to hear that your casting was such a success. We'd love to see your results :)
Great company fast delivery…
Great company fast delivery instructions easy to follow.this is my 3rd casting I've done.
6 oktober 2025
Antwoord van The Edinburgh Casting Studio
Thank you for being such a loyal customer, we're so pleased you're enjoying our kits!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.