Will only communicate via WhatsApp, ive been waiting for a call since 4th August, keep sending messages and they have now stopped responding. The filter is now working properly, even though this has... Toon meer
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I have called an engineer twice now and both times the service has been fantastic. After spending £100s on 2 other companies who failed to fix my boiler, I called ECBC as they are the experts... Toon meer
Jaz was an absolute Legend. He was super friendly and helpful, got my boiler fixed quick and gave me extra tips for managing heating in the house! Great service
Payment system and costumer service deplorable. Opaque terms and conditions, paid for a service and needed a part fitted and had to pay for an extra call out charge despite the engineer and part al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Windsor, Berkshire, Electric Combi Boilers Company supplies electric combi and electric system boilers across the UK. See live systems at our showroom & training centre, book installer sessions, or speak to our UK-based Technical & Service Team. Prefer to shop online? Order 24/7 with nationwide delivery or buy direct from our Head Office. Our ranges: ELEKTRA SMART and GUIVAL SMALL are European-built for British properties and supported with extended warranties (ELEKTRA up to 10 years, GUIVAL up to 5 years, subject to registration and biennial service by ECBC or an authorised engineer). We also provide configuration support by phone or video to help installers and end users get set up smoothly. See real customer stories, install photos and how-to content on Instagram, Facebook and LinkedIn. Many reviewers highlight clear advice, straightforward installs and responsive aftercare, exactly what you want from an electric boiler specialist. Call 0208 998 2024 for guidance, or drop into our Windsor showroom & training centre.
Contactgegevens
Abcot Uk Ltd / Green Acres, SL4 4QF, Oakley Green Road, Verenigd Koninkrijk
- 02089982024
- contact@electriccombiboilers.uk
- www.electriccombiboilerscompany.com
4,4
Uitstekend
286 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Such a really nice guy,knowledgeable n…
Such a really nice guy,knowledgeable n experienced too,help me to fixed my boiler,kindly appreciated…
29 juli 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Thank you so much for your kind words! We're lucky to have Jaz on the team — he's as helpful as he is knowledgeable. Delighted to hear he got your boiler sorted. If you ever need anything else, you know where to find us!
Letizia
- The ECBC Team
Jazz fixed our boiler.
Jazz fixed our boiler.. very nice service and fine gentleman..
thank you 🙏
23 juli 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
hanks so much for your kind words! We'll be sure to pass your message along to Jaz — he always goes the extra mile. Really pleased to hear your boiler’s sorted and the service hit the mark. We're here anytime you need us.
Letizia
- The ECBC Team
Boiler repair
Jaz (engineer) came to our place and heqa quickly identified what was the issue within couple of seconds. And he said it will take max 1hr but less than 45 min he completed it and advised us about the thing we should do in the future. Excellent service and highly recommend.
21 juli 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Thanks a lot for taking the time to share this! We're so pleased to hear Jaz was able to diagnose and fix the issue so quickly — he's a real pro. Great to know his advice was helpful too. We really appreciate the recommendation and are always here if you need us again.
Letizia
- The ECBC Team
Jaz the engineer was brilliant
Jaz the engineer was brilliant. Knowledgeable and efficient and kept me informed of the progress. Would definitely use the company again.
15 juli 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Thank you for the great feedback! We're glad Jaz made a strong impression — he’s all about clear communication and getting the job done right. We’d be happy to help again whenever you need us.
Letizia
The ECBC Team
Extortionate price quoted for labour…
Extortionate price quoted for labour 3500 installation plus 680 for flushing two radiators in a small flat. This is likely a one day job. I don't think they wanted to do this job for whatever reason.
Edit to respond to their reply: the water was not sampled by the engineer so how can they know its "contaminated". If they lie about that on trust pilot they will lie to you!
10 juli 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hello Scott,
Thank you for your feedback, we learn from every one of them, good and bad. I just wanted to clarify a couple of things about the quote.
I've reviewed the notes from the engineer's visit, and I want to give a bit of context around the labour cost. This wasn’t just about flushing two rads and a towel rail. The system showed signs of contamination, with rusty water present. The pipework has been altered in the past and is not in the best shape—hence the recommendation for a proper power flush and clean, especially to protect the new boiler and maintain warranty compliance.
As for the install cost, the property needs a full combi swap, including the boiler being repositioned, upgraded safety measures, electrical and plumbing compliance, and certification. It’s not a basic plug-and-play job, and we quote to cover the full scope without leaving you exposed to surprise extras or warranty issues later down the line. We never inflate quotes to discourage business, but we won’t cut corners either.
If you'd prefer to proceed using your own installer, that’s completely fine—we’re still happy to support with configuration over video or phone if you decide to go ahead with one of our boilers.
If there's anything else we can help with, don't hesitate to contact us.
Best regards,
Letizia F.
ECBC Team
I've spent 3 days chasing for updates…
I've spent 3 days chasing for updates regarding my delivery to be told that they are not responsible for third party delays and missed deliveries.
The first attempted delivery tried to take place when I received a call out of the blue saying it would have been delivered in 30 minutes, without any prior notice or correspondence.
I paid for contractors all day to wait for the second delivery attempt, which did not take place and for which I did not receive any updates or notifications. I only found out it was not coming after we called the depot ourselves hoping to understand what the situation was.
The delivery was then booked for the day after, which I was not even made aware of. Finally, on the last delivery attempt they provided a time slot of 11:00-12:00 and guaranteed it would arrive that morning. This turned out to be a 15:00-16:00 slot, which after I complained was then delivered at 14:08 as the delivery driver was kind enough to change his route due to the inconvenience and delays I had experienced.
20 juni 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hi Maria, thank you for your feedback. For transparency, here is the full timeline:
11 June – Your boiler was dispatched. Our internal mistake: it was booked as an upgraded fixed-day delivery instead of the standard 3–5 working days, and this wasn't communicated to you.
13 June – Delivery was attempted without prior notice. You weren’t informed or contacted with an ETA. That was a failure on the delivery company's part. We absorbed the redelivery fee (£80).
14 June – You asked -via email- for the delivery to be scheduled for Tuesday 17 June, as your plumber would be on site.
16 June – We processed and confirmed this internally.
17 June – You requested an ETA. We replied that morning, confirming the pallet was out for delivery and the delivery company would call 1 hour before. Delivery didn’t happen due to a truck breakdown. The depot failed to contact you. We only found out at 4:22 PM after multiple chases.
18 June – New ETA (9:50–10:50 AM) was sent. Delivery was cancelled on-site after your team declined to bring the boiler up, which you acknowledged was fine. You then requested delivery for Friday, 21 June.
19 June – Our Team spoke with you repeatedly -via phone and email- and rebooked the delivery for next-day AM.
20 June – Delivery arrived at 2 PM instead of before noon, despite our AM request. After you informed us the plumber had been booked and were understandably upset, we asked for the driver's number (which we don’t have access to), contacted him directly, and managed to have your delivery prioritised—he arrived by 14:08. You raised a formal complaint and we shared our senior management contact as requested.
While the initial booking mistake was ours, and we owned that, from that point forward, we chased the delivery company, covered the reattempt, and took every step possible to get your boiler delivered within a very tight window.
We understand the frustration caused, especially when third-party couriers fail to communicate. As stated in our Terms & Conditions, we work with third-party carriers and cannot be held responsible for their delays or route disruptions. However, that doesn’t excuse the lack of communication or your poor experience. We take this seriously and are reviewing our SLAs and expectations with the delivery network to prevent this from happening again.
Letizia F.
— ECBC Team
Really helpful and ensured everything…
Really helpful and ensured everything was working correctly. Thank you
5 juni 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Thank you, C!
The most unprofessional company I’ve…
The most unprofessional company I’ve ever met. Our process started when I wrote a detailed email of what we needed, they didn’t reply/call me, so I email & fill in their contact form again. Finally after a month my wife telephoned them & they answered (1 month later). It’s important you know that it was ONLY that we are almost neighbours in Windsor that we stayed persistent.
The only way to move forward to get a boiler is to pay £60 for a man to come & look at. We arranged a date after paying the money & staying off work for him to arrive, very unfortunately he didn’t turn up, so I call them up & they say I must wait for a new appointment the following( no sorry we didn’t turn up or reason why) week. The following week a man arrived & as it’s a gated area I needed to give him a parking permit, he replied I won’t need a permit as it will just take less than 10mins (this was shocking first meeting). Inside our apartment any question's we asked he avoided & kept saying they would answer the questions. I was deeply unsettled by this man not answering anything & actually rushed away after just 7mins, he said he can’t answer any of our boiler problems especially & left.
After not receiving help or guidance after a few days we wanted our £60 back as it wasn’t correct at all to be charged for any service or question answering. Having taking half a day off work waiting for his arrival & he not turning up & then later taking some more time off work for him to arrive & help/answer questions, & just being here for 7mins.
I’ve had many quotes for the new boiler during the past weeks & it’s no fee for it from anyone of the company’s. All other installers & boiler fitters DO NOT charge anything.
11 maart 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Dear Simon,
Thank you for sharing your feedback again.
We have already responded to your review on Google Reviews and also replied to your complaint email directly. As mentioned, we apologise for the inconvenience you experienced and, although our Terms and Conditions state that survey fees are non-refundable, we have processed a full refund for you as a gesture of goodwill.
Different companies have different policies, and we clearly state on our website and communications that our surveys are not free of charge. The survey fee covers the cost of arranging for an engineer to attend, assess the installation requirements, and provide a formal quotation.
We have not heard back from you since our last communication, but the refund has already been processed to resolve the matter.
We have taken on board your feedback and applied measures to ensure our team and processes continue to improve.
I wish you all the best with your project.
Kind regards,
Letizia F.
ECBC Admin Team
Mixed experience with Electric Combi…
Mixed experience with Electric Combi Boilers Company. Helpful customer service and skilled engineer Jaz were positives, but recurring boiler issues and high charges for servicing and parts can't be ignored. While some aspects are impressive, reliability remains a concern. Overall, decent support but would appreciate better durability for the boilers.
15 maart 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hi Heli,
Thank you for taking the time to share your feedback. We're glad to hear you found our customer service helpful and appreciated Jaz’s support—he really is excellent at what he does.
We’re sorry to hear you've had ongoing issues and concerns around servicing costs. We understand how frustrating that can be and appreciate your honesty. In many cases, continuous faults can be linked to external factors such as water quality, installation conditions, etc.; we always aim to help identify these where possible.
Your comments are noted, and we’ll make sure they’re passed on to the product team as we continue improving what we offer. If there's anything else we can assist you with, don’t hesitate to get in touch—we’re here to help.
Kind regards,
Letizia F.
ECBC Team
A thoroughly professional company.
16 maart 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hi Margot,
Thank you for your kind words. We're glad our team left a professional impression—it means a lot. We're always here if you need us.
Kind regards,
Letizia F.
ECBC Team
Engineer Jazz was excellent and worked…
Engineer Jazz was excellent and worked to get it up and running. Would throughly recommend them and their boilers
28 maart 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hi Jessilda,
Thanks so much for the recommendation! We're thrilled to hear Jaz got everything up and running smoothly—he’s truly one of the best. Don’t hesitate to reach out if you need us again.
Kind regards,
Letizia F.
ECBC Team
Excellent comms with the whole Team
Excellent comms with the whole Team, very patient and supportive with problems. Engineer was excellent and worked to get it up and running… 1st class service and trustworthy…. ⭐️⭐️⭐️⭐️⭐️
8 maart 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hi Chris,
Thanks for the great feedback! We're glad you felt supported throughout and that our engineer got things running smoothly. We really appreciate the trust and recommendation.
Kind regards,
Letizia F.
ECBC Team
Great knowledge and products
The staff at Electric Combi Boiler Company are knowledgable and helpful, even over a year after installation. Would throughly recommend them and their boilers.
4 februari 2025
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hello Ian,
Thank you for your fantastic review! We're so pleased to hear that our team has been helpful and that you're happy with your boiler even after a year. Your recommendation means a lot to us, and we're always here if you ever need any support. Thanks again for choosing Electric Combi Boiler Company!
Sally
ECBC Support Team
Incredibly efficient and lovely service
My compact Elektra boiler had been working perfectly for four years until last Boxing Day. I called the company on Dec 27th, not really expecting anyone to be in the office, let alone send an engineer before the end of the holidays. They answered first thing in the morning and had someone come to the house before noon; it was fixed within another half hour.
I’ve only had great experiences with the company. The guys who originally installed it were delightful, the engineer this winter was just as charming, and everyone in the office is helpful and friendly too.
27 december 2024
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hi James,
Thank you so much for taking the time to share your experience—it genuinely made our day! We’re so glad to hear your Elektra boiler served you well for four years and that our team could step in quickly when you needed us, especially over the holidays.
We know how stressful it can be when something goes wrong, so we’re always ready to help, no matter the time of year. It’s fantastic to hear that our engineers and office team made such a positive impression—we’ll be sure to pass on your kind words.
If you ever need anything in the future, you know where to find us. Thanks again for your continued support, James!
May you have a wonderful 2025!
Best regards,
Letizia
ECBC Support Team
We have purchased 15 boilers in 2023…
We have purchased 15 boilers in 2023 for apartment block contract . The after service is very poor . The boilers are now all leaking due to the inferior quality seals that have been fitted . The seals the company sent have also been the same poor quality that are now leaking again . We have had to purchase good quality seals from a supplier .
Shame as if they had proper seals fitted they would be great product . Boilers last a year or two then leak like a sieve .
23 november 2024
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hello Elliot,
Thank you for sharing your feedback. While I’m glad to hear you recognize the boilers as a great product, I’m genuinely sorry that the seals have let you down and caused such frustration.
We understand how important it is for every component to match the quality of the boiler itself, and it’s clear we fell short here. Your feedback on the seals is well taken, and we’re actively working with our suppliers to ensure this issue is addressed and doesn’t impact others moving forward.
Your trust in purchasing 15 boilers from us is something we greatly value, and I’d like to assure you that we’re committed to improving both the product and our after-sales service. If there’s anything else we can do to support you, please don’t hesitate to reach out.
Thank you again for your honest review—we appreciate you bringing this to our attention, and we’ll use it to ensure we do better.
Best regards and Happy 2025,
Letizia
ECBC Support Team
Nobody wants boiler problems
Nobody wants boiler problems, but if you have them Jaz is the answer to your problems.
After two other plumbers failed, Jaz immediately diagnosed the issue and talked me through what he was doing in a very friendly manner as he fixed it.
He then gave me his number told me to call him with any questions or problems (twice I've messaged with questions and he's super quick to respond and very helpful).
I cannot speak highly enough of Jaz, don't waste your time, this is who you need for Electric Combi Boilers.
1 mei 2024
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Thank you for the wonderful feedback! We're thrilled Jaz could step in, diagnose the issue quickly, and provide top-notch support. We’re proud to have him on our team! If you ever need anything, we’re just a message away. 🔧😊
Excellent service
Excellent service. Resolved a complicated issue very quickly. Thank you!
23 oktober 2024
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hi Muneeza,
Thank you for your kind words. We're pleased to hear you had a smooth experience and that our team and engineer could support you throughout. Your feedback is truly appreciated.
Kind regards,
Letizia F.
ECBC Team
No one ever wants a boiler issue but…
No one ever wants a boiler issue but these things happen… luckily Jaz was there to help, even out of hours! What an absolute life saver!!! Thankful that hard working and honest tradesmen like Jaz still exist in a world where everyone’s getting ripped off.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Thank you so much for your kind words! 😊 We completely agree—no one ever wants to deal with boiler issues, but we're so glad Jaz was able to step in and save the day! He's definitely one of the best, and we’re lucky to have him on our team.
If you ever need anything else, don’t hesitate to reach out. Thanks again for sharing your experience with us!
Best regards,
Letizia
ECBC Support Team
bad experience bolier breaks nearly…
bad experience bolier breaks nearly every year , they then charge me £180 service charge and this year plus £120 parts £300 total will never use these cowboys again !! And bolier will probably break again in 6/7 months.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Hello Steve,
While we appreciate your feedback, it’s important to address the facts surrounding your recent service experience.
Your boiler purchased in November 2020, required three callouts over the years, all of which were handled promptly by our team. The breakdowns stemmed from specific issues, including improper installation and wear over time, which were addressed with the appropriate repairs.
During your most recent callout on 04.10.2024, we communicated both verbally and in writing that the service charge does not include the cost of spare parts. This information was confirmed via text message, by our engineer at the time of service, and in follow-up calls from our team. Our Team did its best to accommodate your repair as soon as possible providing priority scheduling and moving your service forward as soon as a slot became available without an emergency booking added charge.
While you initially refused to pay for the necessary parts, once our engineer communicated that the repair could not proceed without payment or authorisation for the parts, you agreed to make the payment. Despite this agreement, and several reminders over the course of eight days, the payment has not been received. As per our standard policy, we informed you that a late payment fee would apply if payment remained outstanding.
We are committed to providing quality service and ensuring our customers are satisfied. However, we expect mutual respect in all interactions. While frustrations are understandable, using threats of defamatory reviews as a means to avoid payment is unacceptable. We stand by the professionalism and integrity of our team and the service provided.
We’re happy to resolve any remaining issues, but we cannot tolerate disrespect towards our employees or the misrepresentation of facts. If you would like to discuss this matter further, please contact our Customer Service Team directly.
Regards,
Letizia F.
ECBC Support Team
Been in rented accommodation with an…
Been in rented accommodation with an electric Combi boiler for 4 years, had an issue with fishy smell coming from boiler when running hot water. Called the company and was sent to a WhatsApp number what suggested an engineer call out to review. Jaz the engineer was super helpful & professional in identifying all the issue immediately, fixed it swiftly with all parts needed available. Also suggested adding a thermostat which he was able to do right then & then and will help us save on bills over winter! Overall really happy would recommend.
18 september 2024
Review zonder uitnodiging
Antwoord van Electric Combi Boilers Company
Thank you for your thoughtful review! I'm happy to hear that Jaz was able to identify and resolve the issue with your boiler quickly. His dedication to ensuring everything was sorted—including the thermostat installation—is exactly the level of service we strive for. Your recommendation means a lot to us. Stay warm.
Letizia
ECBC Team
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