Elgato Reviews 

Habe vor 1 monat bestellt und nichts bekommen. Der Support gibt nur vertröster Antworten und die versandtzeit wird jedesmal verlängert und man weiß einfach nicht warum.
Ich empfehle es dort nicht zu bestellen außer ihr wollt euer geld loswerden und dafür nicht erhalten.
Support ist unter aller kritik.
Hätte ich 0 Sterne vergeben können, hätte ich es gemacht!

UPDATE; Elgato sent me an email asking if they could could mark my case settled. I said yes, but I told them I was very disappointed that the item had failed so soon (WiFi chip failure). Support chose to start a claim for me and although I needed to print off a packaging slip and fund the return myself, a new KeyLight has been sent to me.

Old review; I bought an Elgato Keylight which stopped working 2 months after the warranty ran out. I feel that a premium product should last longer than 2 years. Support were helpful, which is why I gave 2 stars.

1. I record with the elgato face cam application and it doesn't record anything. It used to record but not anymore. There is no solution. I deleted it and downloaded it again, still the same.
2. When I touch the table with the mouse, there is an echo-like sound, but I bought a Shure SM7B and tried it there, there is no such thing.

The Elgato 4K X is advertised as an “ultra low latency” device that supports 4K144fps. However upon receiving and testing Elgato’s most expensive capture card, I found that the card introduces 30+ ms of delay in the card’s “passthrough” mode. I made absolute sure to use the latest HDMI 2.1 cables that support up to 8K. This made NO difference. Using this card also caused several issues: I had to reduce my display refresh rate to 120 fps (adding even MORE latency), I could no longer use HDR, and it caused frequent screen tearing. Elgato sure is proud of this card, but I personally have no idea how they still have such a positive reputation considering they are selling 100% pure lies.

Ich habe mehrere Produkte von Elgato und bin sehr zufrieden mit diesen. Bei dem BlackFriday Deal habe ich bei Elgato bestellt und schon auf meine Bestellung gefreut. Einen Tag, nachdem die Aktion entfernt wurde, wurde meine Bestellung storniert, was laut Elgato mehrere Faktoren haben kann. Mir wurde geraten, die Bestellung erneut aufzugeben. Natürlich zum normalen Preis. Vom Support habe ich bisher keine Rückmeldung erhalten.

À deux reprises ma commande a été annulée et impossible de contacter le support client pour avoir une explication. J’ai payé avec une carte Visa tout ce qu’il y a de plus classique et j’ai été débité normalement avant l’annulation. Je me tourne donc vers un autre marchand pour la troisième tentative.

They really sell great tools. The stream deck saves me a good amount of time. Well-designed and easy to operate. I can recommend their products.

UPS shipping - beware UK customers. Bought something on Black Friday and had a terrible shipping experience - UPS said they didn't have my flat number but clearly did etc. all their products are sold on Amazon just buy there!

I'm having trouble connecting my elgato telepromter with the elgato facecam pro... Their support isn't helping... Does anyone here can help me? I've done everything, uninstalling the software and re-installing it, re-starting my computer... I don't know what else to do... I wished they had a support phone number... I'm very disappointed at elgato...

Very impressed with being able to get English speak phone support 24x7. The agent that helped me was very knowledgeable and solved my problem quickly.

Quick response to my query!

I'm currently working on a sizable video digitization project and had been looking at video capture devices from various manufacturers. I'd even ordered one from a high end company that failed miserably. Disheartened, I borrowed a friend's Elgato Video Capture and to my surprise it worked immediately with my ancient Sony VHS-C/S-video transport. Before buying my own though, I contacted Elgato's tech support and was surprised to see an immediate response efficiently answering all of my questions. Of The next day though, Apple in their infinite wisdom decided to issue a new OS for my laptop and the Elgato stopped in its tracks. I contacted their tech support and over the next week was stunned to see a steady stream of updates on them working on, then issuing a functioning beta download that worked well. In fact, I was so pleased I asked to contact their Support Mgr and sent a nice note of thanks. Bottom line is that quality tech support in digital products is crucial and Elgato has earned my trust and respect. I'm looking at buying more of their products because I know they'll stand behind them.

I reported an issue with Video Capture 2.07 crashing with new MacOS Secoia 15.0. This was fixed fairly quickly by Elgato with a beta software solution. I’m very happy with the support.

Superb, well designed products are why I buy Elgato. But on the few times I've had a tech issue or product challenge, it's simple and fast to get support.
Great products + great service = Great experience and loyal customer here!

quick respose, helpfull and competent

Je ne m’attendais pas à une résolution de mon problème logiciel aussi rapide étant donné que j’étais peut-être le seul à l’avoir ! Mais ELGATO l’a fait . Merci

Quick response despite initial ticket said 2 to 3 days

I am a big fan of Elgato products, and was surprised when my Stream Deck+ appeared to be faulty. Jeffrey at customer support was very helpful, and pointed me in the right direction to finding a cure. It turned out to be a faulty USB port, not the Stream Deck. The problem was easily solved, and everything is as it should be.

They followed up on my problem, and got solved in reasonable time.