Awful customer service. Due to a mistake Elite had made (and tried extremely hard to call me a liar and say it was my fault) my order was sent to the wrong address and then took so much longer to get... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... Toon meer
Bedrijf heeft geantwoord
The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customer... Toon meer
Bedrijf heeft geantwoord
The product is great and it arrived the next day. I couldn't believe how quick the delivery was. Wouldn't hesitate to buy from this company again.
Bedrijfsgegevens
- Online marktplaats
- Fitness- en voedingsservice
- Natuurlijke geneesmiddelenwinkel
- Vitamine- en supplementenwinkel
Informatie afkomstig van verschillende externe bronnen
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contactgegevens
42 Wollongong Street, 2609, Fyshwick, Australië
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4,3
Uitstekend
7K reviews
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Protein arrived open & damaged
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used though and needs to be disposed of, how can they accept money for a product that isn’t usable? I was advised they COULD have helped me but now it’s been disposed of they can’t. I then replied & stated it hasn’t been disposed of yet so please advise my next steps? Another reply stating they stand by that they can’t help me as it’s damage due to transit/courier. So a $70 purchase not usable on receipt and no customer service at all to help their customer.
So beware- if you don’t add EXTRA insurance they won’t take responsibility for anything or provide any type of service to their customers. I will never order from here again.
21 juli 2026
Review zonder uitnodiging
Antwoord van Elite Supps
Hi Stacey,
Thank you for your feedback.
We're sorry to hear you were disappointed with the outcome of your enquiry.
At checkout, we offer Easy Protection as an optional service to cover orders that are lost, stolen, or damaged during transit. Unfortunately, this option was not selected on your order. As outlined at the time of purchase, where Easy Protection is declined, we aren't able to provide compensation or replacements for damage that occurs during transit.
We appreciate that this wasn't the outcome you were hoping for. Our responses were based on the terms of the shipping option selected with your order and were applied consistently.
Thank you again for taking the time to share your experience.
Elite Supps
Antwoord van Elite Supps
Hey there
We're delighted to hear that you found the online ordering process easy and that you received a genuine product! Thank you for your positive feedback.
Elite Supps
Easy online shopping experience
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless. Have purchased from elite supps previously with similarly smooth experience.
4 juli 2026
Antwoord van Elite Supps
Hey there
We are so pleased to hear that your online shopping experience and click-and-collect pickup were seamless. It's wonderful to know our staff provided friendly service and that you consistently have smooth experiences with us. We truly appreciate your kind words!
Elite Supps
Excellent thank you
8 juli 2026
Antwoord van Elite Supps
Hi there
We are so happy that you enjoyed the service!
We look forward to you shopping with us again in the future!
Elite Supps
Efficient service and a good price.
9 juli 2026
Antwoord van Elite Supps
Hey Craig
We're so happy to hear that you found our service efficient and our prices good. Your positive feedback is greatly appreciated!
Elite Supps
Antwoord van Elite Supps
Hey there
We're so happy to hear that you had such a positive experience with our service, communication, and delivery! Your kind words mean a lot to us.
Elite Supps
Bought some protein bars was wonderful…
Bought some protein bars was wonderful and delivery was good
9 juli 2026
Antwoord van Elite Supps
Hey Brandon
We're so happy to hear that you enjoyed the protein bars and that the delivery was good. Thank you for your wonderful feedback!
Elite Supps
Good product & delivery but bad mobile website experience
Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up!
Product is good - the chocolate mug cake is much nicer than the red velvet.
2 juli 2026
Antwoord van Elite Supps
Hey Tova
We appreciate your feedback on our product and quick delivery. We're truly sorry to hear about the difficulties you experienced with our mobile website. We are actively working on improving our mobile experience to ensure a smoother ordering process for everyone. We're glad you enjoyed the chocolate mug cake!
Elite Supps
Antwoord van Elite Supps
Hey Peta
We are so glad you are happy with our quick delivery and hope to see you shopping with us in the future!
Elite Supps
Shipping is quite expensive and it is…
Shipping is quite expensive and it is really inconvenient that some bundles are not available in store.
30 juni 2026
Antwoord van Elite Supps
Hey Sarah
Thanks for your feedback. We understand that shipping costs and product availability are important. Some bundles are available exclusively online and may not be stocked in our retail stores. We appreciate you taking the time to share your experience and will pass your feedback on to the relevant team.
Elite Supps
Could improve customer care
Would be helpful if you responded to my email regarding being charged for freight when I shouldn’t have been.
8 juli 2026
Antwoord van Elite Supps
Hey Andrew
We do apologise but I can see that a member of our team replied on the 8th.
As you selected Express shipping you were charged for this.
We apologise for any confusion and hope you have a great week ahead.
Elite Supps
Sweta was an absolute gem
Sweta was an absolute gem! She went above and beyond to help me try a protein powder before I made a decision and also gave me a scoop for an oxyshred I bought previously that came without a scoop.
8 juli 2026
Antwoord van Elite Supps
Hey Tayla
We are so happy to hear about your positive experience! We appreciate you sharing how helpful our team member was in assisting you with the protein powder and the scoop for your oxyshred. We always aim to provide excellent service.
Elite Supps
I received the product within 2 days of…
I received the product within 2 days of ordering, very swift service on their behalf, product was well packaged, very satisfied
29 juni 2026
Antwoord van Elite Supps
Hey Brett
We're absolutely delighted to hear that you received your product so quickly and that our service was swift. It's wonderful to know you were satisfied with the packaging as well!
Elite Supps
Easy to navigate website
Easy to navigate website, had the products I needed, quick delivery and I also get to collect Livebetter rewards through Medibank, win win👌🏼
7 juli 2026
Antwoord van Elite Supps
Hey Melissa
We're so pleased to hear you found our website easy to use and that we had the products you needed. It's great that delivery was quick and that you can collect Livebetter rewards. We appreciate your positive feedback!
Elite Supps
I felt tricked in the purchase and…
I felt tricked in the purchase and support brushed me off. Won’t purchase here again.
7 juli 2026
Antwoord van Elite Supps
Hey Brendon
We're sorry to hear you were disappointed with your experience.
The promotion was for a Mystery Shaker/Bottle, meaning customers could receive either a shaker or a drink bottle at random.
We're sorry we couldn't provide the outcome you were hoping for and wish you all the best.
Elite Supps
Antwoord van Elite Supps
Hey Bradley
We are so happy to hear that our team was friendly and provided you with helpful information. We appreciate your kind words!
Elite Supps
Antwoord van Elite Supps
Hey Louise
We're so glad to hear you found us friendly and helpful. We truly appreciate your kind words!
Elite Supps
The company has no ethical values
The company has no ethical values. They lure you to place higher value order by offering free gifts and after you place the order, they say the free product of out of stock. I was supposed to get $34 free stuff and after I received the order, they didn’t send any free gift. When I called them, they gave me a $5 gift card
7 juli 2026
Antwoord van Elite Supps
Hi,
We're sorry to hear you were disappointed with your experience.
Our free gift promotions are always subject to stock availability. If a promotional item sells out, our team provides a replacement where possible, or alternatively a gift voucher as a goodwill gesture. We understand this may not have been the outcome you were hoping for and appreciate your feedback.
Thank you for taking the time to share your experience.
Elite Supps
Arrival of order come in a timely…
Arrival of order come in a timely manner, with nothing missing unfortunately I give 4 stars purely because the powder of the ordered drink it very hard so time is required to loosen for consumption.
7 juli 2026
Antwoord van Elite Supps
Hey there
We appreciate you sharing your feedback regarding the consistency of the powdered drink. We are sorry to hear that the product was difficult to prepare. We are always working to improve our products and your comments are valuable in helping us do so.
Elite supps
Antwoord van Elite Supps
Hey there
We appreciate your positive feedback! We are so glad you enjoyed the fast delivery service and received a genuine product. Thanks for sharing your experience.
Elite Supps
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