ellgia.co.uk Reviews 

Great customer service and drivers always friendly and happy. Always prompt to respond and helpful when needs of our business change. Recent dealing with Raquel was superb.

Early days with Ellgia but so far so good. Nice to actually have people to talk to as opposed to other suppliers who you can never actually speak to. Any issues in the set up of our supply have been promptly dealt with and look forward to growing our relationship into the future.

Great customer service, very happy with waste removal services.

Lovely welcoming and helpful staff, family run business that cares :)

Good pricing and service. Having struggled with Biffa for years (who are the exact opposite!!) it’s nice to have a supplier who does what they say at a sensible price. Would definatly recommend.

We have had dealings with Ellgia's Customer Service Team a few times over the past couple of months and their service has been amazing. They have been quick to pick up emails and deal with queries and the staff have been really helpful and friendly. Thank you.

Excellent customer service response from Raquel Machado (Business Support Supervisor)

We have been using Ellgia for a while now after switching from a different waste contractor. Nigel, Raquel and the customer services team have been great with all communication and providing a first class service. Highly Recommended.

Good service overall, good communication and always helpfull

Excellent customer service and fast response times, would be happy to use again for future enquiries and needs.

Have used Ellgia for quite a number of years. Customer service team (Raquel and Georgina) are extremely helpful and provide quick responses to any queries/questions. Drivers are always courteous. Confi-shedding team are very hardworking - with a hint of humour - which makes light work of the job.
Such a friendly team; highly recommended

We have just started using Ellgia and have had dealings with Raquel who has been most helpful and prompt with communications.

Raquel in customer support was polite and professional and got our query resolved promptly.

Raquel gave excellent customer service, she was kind and went above and beyond by sending extra information in order to help, Thank you :)

Ellgia, consistently do not turn up to pick up my food waste,when i phone they tell me there have been no breakdowns and they will definitely be there today and they do not turn up, I get a e-mail after phoning twice to say the vehicle broke down which contradicts what the customer service stated to me yesterday we set a new date and again no-body turns up. Much better operators are available with mush better customer service.

We switched to Ellgia for our marketing agency business and can't fault their service which caters for all our commercial waste needs.

Very helpful in getting to me what i needed and very quick at responding to emails if there were any queries

We have never had any problems after years of use, sadly this year we have experienced a few issues with a particular job. What makes good customer service… how you deal with a problem.
Don’t worry…. Raquel to the rescue.
So yes we experienced some issues with a delivery, were we a bit peeved…. Yes. So pick up the phone which was answered by Raquel who even though I was polite took a bit of an ear bashing (she took it calmly and professionally), promised my delivery would be there the next day which I accepted (albeit cautiously). 2 hours later a support van turned up especially to deliver our bins. So rather than the usual “oh we will sort and just fit it into our next convenient slot” Raquel found a man and a van even though it wasn’t his job (he was a recovery vehicle), explained that we the customer had been let down and would he mind driving an hour there and back just to sort out our problem, and he did!
None of this “oh we can’t”, they literally went out of their way, at their inconvenience to make sure we were happy! So yes…. Like every company they experience problems, none of us are perfect, but how they deal with those problems should be the reason you choose them over competitors.

Raquel was very helpful and had outstanding customer service

First of all This company is not a good company. Mr.Dillon Cox who is working as a customer service manager told me I have to give 90 Days to terminate the contract and they have sign new contract without my concern on Jan 2023. My contract finish on 22/3/2023. How many of you know about the agreement that you have signed with them. There charges are really high compare to others. Almost half of the price. I'm with them for more than 10 years. Please be rethink about other companies who is doing same service.