Following an enquiry, the service we received from Raquel was excellent. The response time was very quick and the information provided honest and clear. Only missing out on 5 stars due to a longer tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would like to leave a minus 5 star. Promised 3 different collections now run up to Christmas. I even completed a new contract because they asked but still did not collect. Now I’m left with bin ov... Toon meer
Bedrijf heeft geantwoord
We have used Ellgia for years, I dislike that they automatically renew the contract and require 90 days notice prior to cancel. We are in the midst of them not collecting our bins but saying they can'... Toon meer
Bedrijf heeft geantwoord
Cannot thank Ellgia enough, particularly Haley Coggan at the Doncaster branch for helping get our waste contract in place. Haley turned around everything quickly for us as we had issues with our previ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Award winning Ellgia provide waste management, recycling solutions and skip hire to businesses, trade and home-owners across East Anglia in Cambridgeshire, Lincolnshire, Norfolk and Suffolk. We are working towards ‘Zero waste to landfill’, by moving refuse up the waste hierarchy with investment across our sites to increase waste processing and waste fuel production in the form of Solid Recovered Fuel (SRF) and Refuse Derived Fuel (RDF) We provide waste minimisation and recycling advice, waste audits and service solutions to a variety of sectors including office, hospitality, agriculture, retail, schools, logistics, automotive, defence, construction, printing, manufacturing, healthcare as well as homeowners. In 2018 our customer service and innovative thinking was recognised at the MRW National Recycling Awards where we received the Independent Operator of the Year award. In 2019 we have been recognised for our investment and commitment to the areas where we work by supporting local employment and the supply chain with the North Lincolnshire Business Investment Award at the Hull and Humber Chamber of Commerce Awards.
Contactgegevens
Unit 7 Lancaster Way, Ely, Cambridge, CB6 3NW, Ely, Verenigd Koninkrijk
- +441223322799
- customerservice@ellgia.co.uk
- www.ellgia.co.uk
3,7
Gemiddeld
88 reviews
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Having moved to Ellgia from another…
Having moved to Ellgia from another company we have been pleasantly surprised by the courteous and helpful drivers and customer service. Just dealt with Raquel to change contract and she was very helpful and pleasant to deal with.
22 februari 2023
Review zonder uitnodiging
Antwoord van ellgia.co.uk
Hi Tracy, Welcome to Ellgia and thank you so much for taking the time to review our service. If we can be of any further assistance to you, please do not hesitate to contact us.
Kind Regards
Christine
Helpful Team and driver
Has been using this company for two sites over the year. the driver was very helpful.
The customer service team is very friendly.
Raquel and Natasha help us lots
30 januari 2023
Review zonder uitnodiging
Antwoord van ellgia.co.uk
Thank you for taking the time to review our services, feed back is important to us at all levels. I will pass your comments onto both Raquel, Natasha and your driver(s). We are here to help, so please let us know if we can assist with anything further.
Very poor customer service
Very poor customer service, serious lack of communication, rude and aggressive when asked why this happened , nearly twice the price of local competitor will never use again .
29 december 2022
Review zonder uitnodiging
Antwoord van ellgia.co.uk
Good Morning Shaun, I am sorry to hear of your experience. I would be grateful if you could contact me so that I can investigate further the issues you raise to ensure that we learn and put systems in place to prevent them from occurring again:
christine.heaver@ellgia.co.uk
really disappointed
really disappointed, spent 4 years in a contract with this company, to receive petty charges including petty remarks made on invoices like a wasted journey, so was charged the full amount all because they did not think about opening a gate, collection driver needs room to improve, towards the end of contact was very rude to 2 members of staff that were reported but nothing was done about this., I have also given up trying to sort out a charge for removal of the bin after ending the contract, but was never charged for delivering it !!! contracts definitely want wording better instead of hiding everything into a service charge, even though I actually never agreed to updated contacts as I was not happy, I would have left the contract last year but I was 3 weeks out of giving a 3-month notice so they were petty to make me wait another year.
very annoyed that I did not pay for the delivery of the bin but I pay for the collection, I have always been a very good customer and always paid on time but when being told your bin cannot be collected until you pay your last bill which had not even been invoiced to me to actually pay it, then I had to store the bin while they collected (out of contract timing )
6 april 2022
Review zonder uitnodiging
Antwoord van ellgia.co.uk
Good Morning Karen,
I am sorry that you have had this experience with us. Please be assured that I am fully investigating and will be in contact with you once I have completed this.
As a business we are keen to learn and put right any mistakes to help us grow and continue to be better.
Regards
Christine
Ordered skip week in advance delivered…
Ordered skip week in advance delivered on time, competitive price, exchange skip all sorted excellent service would recommend to anyone
15 maart 2022
Review zonder uitnodiging
Antwoord van ellgia.co.uk
Hi Jane, thank you for your review, we are glad we could help. Please do let us know if if we can assist you with anything else in the future.
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