Ember Reviews 115

Perfect choice of locations in Montrose to board the bus to Dundee. Dropped off at Slessor Gardens and the driver was very helpful in explaining where we would get the return bus.
Both buses were on time. They are comfortable, modern and spotlessly clean...my ' no bus' husband, is now converted. Well done Ember.

I usually have a good experience with this bus service, but this time the journey was awful. A group of drunk men got on the bus and were shouting loudly the entire time. They were kicking and shaking the seats, teasing my dog, and being rude to passengers who asked them to behave more quietly. They made it impossible to travel in peace.

What made it even worse is that the driver did not intervene or say anything to them at all. It felt unsafe and very uncomfortable. I really hope the company takes this seriously, because this kind of behaviour should not be ignored.

I booked a return bus service from Aberdeen to Edinburgh airport. Both legs of the journey were in the early hours of the morning. For both trips the bus was full of severely inebriated passengers that were causing chaos including throwing up on board. On the way back the bus was 50 minutes late which is very bad for any airport transfer but to make matters worse it was FULL of drunk young people shouting, blaring music and being antisocial etc and someone kept constantly throwing up, the bus REEKED of vomit and was an absolute nightmare to be in for the 3.5 hours back, especially since there's no windows to open to air it out. Please stop drunk people from boarding at the first instance. Unfortunately won't be using again due to unreliability and horrendous conditions.

“First time on the Ember bus and I can’t rate it highly enough. The booking process was really easy, the ride was very comfortable, and the customer service was excellent. The bus was also spotless. I’ll definitely be using it again!”

Fantastic service. Buses are clean and comfortable and the rides are very smooth. Good value too. Love the app where you can check on status. However by far and away the best thing about this company are the incredibly friendly and helpful drivers they have all been in my experience exceptional.

Honestly for the price its nice but the only problem is that its too hot in the buses.

Fantastic service to Edinburgh airport with Kevin

missed our connection at aberdeen to edinburgh due to the bus being late,first they blamed the weather then roadworks,both were not true,had to get a taxi as no other buses to edinburgh that time of night.coming home a week later bus from edinburgh airport,no help with luggage,i have diabetes and othe disabilities,people were scrambling to get onboard and could not get a seat together,i need my partner at all times to watch me,single people sitting with bags on there spare seats,not even offering you a seat,finally got a seat together after dundee,they shoul have seats for people like me reserved but you cant reserve seats.when we got home,told them about our experienceand they offered me £10 for what happened,taxi cost £330!,was not expecting them to pay it,just asked for a wee bit of compensation so felt insulted with there offer and told them to keep it,would i use them again,maybe on a shorter journey but they have many improvements to work on before i could give them more stars

Lovely buses that were bang on time today. Where they excelled though was with the whole team from the drivers to the customer services helping to get my phone back which I left on the bus between Dalwhinnie and Newtonmore. They couldn't have been more responsive and helpful.

Arrived early and friendly driver was very helpful. (E7)

Ember will charge you double the price for not picking in advance even though the bus you’re getting hasn’t turned up yet terrible company

We travelled to Inverness and back from Fort William and what a pleasurable experience. Such polite and welcoming drivers. Our first time on a bus whilst holidaying, but won't hesitate to book again.

Unreliable. People are giving this service good reviews due to its partial refund policy and the fact it's electric. In reality it is rarely on time and often cancels services. If your plans can cope with delay and/or last minute cancellations, then this is good value. If you appreciate arriving on time, this is not the company for you.

Much better than all the other bus services, and lovely clean coaches.

Lovely busses and always seem to be on time. The only thing I’d recommend is brining out weekly, monthly and yearly passes as it can be really expensive if need to use this service regularly :)

Travelled today with Ember from Newtonhill to Dundee return. Super driver, very helpful and pleasant to customers. We were lucky to get the same driver on the way back. We liked the very informative notications inside on the board giving timings, destination arrival times etc. That is so helpful. Last but not least these buses are so comfortable it’s a pleasure to travel with Ember.

First experience of Ember this weekend, amazing service, wonderful drivers and the buses are superb. Really a superior bus service for Scotland.
We were caught up in the traffic issues tonight on the A9 alongside having a flat tyre and our driver, Stephen Kyle was incredible.
We were so well looked after and we really felt passenger safety and well-being was the highest priority for Ember. Well done

First time on Ember for me. Although the service was late tracker allowed us to go to the bus stop at the right time. There was an incident on the bus but the driver Kevin dealt with it quickly.

Travelled on the 14.10 direct from Glasgow to Pitlochry. The journey was smooth and relaxing. The seats were very comfortable and the surroundings spotless. The wireless charging points work - not something that always happens with other bus companies - especially important when travelling all day. I have used Ember buses several times before and each time I have enjoyed the experience. My thanks to Rob, the driver, who was friendly, professional and courteous.

Our journey started off by a text message telling us they were running 10 minutes late which was fine and that's when it arrived with another apology from a very friendly driver. The Bus was very clean and comfy and we arrived at our destination on time.
We will be booking again soon. Thank you.