Ember Reviews 115

Had an amazing time at ember food was 10/10 and the service was amazing of waiter called Laurie thanks again

Arrived late at Buchanan bus station last evening having missed two buses. Needed to get to Broxden in Perth where our car was. Noticed an Ember bus to Inverness. It was departing approx 20.30. The driver Steve was so helpful and polite. We hadn’t booked but that was no problem there were plenty of seats. The relief was immense. We are a pair of oaps who love travelling by bus and did not fancy being stranded in Glasgow. The trip was very smooth and comfortable. Thank you

Genuinely the best bus company I have ever used. Drivers are friendly, they have a good route network and are honest and helpful. Their app is really good for tracking buses. They also refunded my ticket because there was a slight delay in departure time which was a really nice thing to do.

I can't fault ember buses. By far the best long distance coach/bus service in Scotland. So reasonably priced for a reliable and comfortable service. Toilets are always clean, seats are always comfy. They are on time or early more often a than any other service and will refund you if they are late, no hassle or trying to prove how late you were just refunded straight to your account. Honestly will never use another service to get around Scotland.

Took ember to Glasgow and back with bike today. Driver on 8.40 bus explained so well that road was blocked by an accident and we all had to transfer to train at Stirling. Because he explained so well none was angry. And on way back - Gary, a new driver was great fun, had everyone laughing and educated us about ostrich farming. Altogether a wonderful ember day AGAIN…. Thank you all so much

Admittedly, I missed the earlier bus from Elgin - by minutes. My fault! Resigned to the later bus which was delayed by more than 20 minutes. Due 20:45 Elgin Rail Station travelling to Aberdeen. Caught the bus. But the delay necessitated a visit to the loo. Buffeted in the toilet, I wondered if the bus had been in collision. It had not but persons of my own age e.g. 73 years, might have been discomfited. Absorbed in writing a review, I missed the designated stop. Stagecoach M96 alerts passengers of stops. Eventually, away from my iPhone, I recognised the surroundings. I questioned Oscar, the driver, and he said he’d waited at my designated stop but he’s not obliged to say anything. I wasn’t particularly happy but was about to leave the bus and walk the extra distance when an offensive word was heard. Trustpilot won’t approve printing the wordI declined to leave the bus and invited the passenger who slandered me to apologise. No apology was forthcoming. Indeed, one passenger asserted that others on the bus would agree with the comment. I asserted that was a matter for police and justice to decide - not a slanderous passenger.At that point, I invited Oscar, the driver, to summon Police Scotland. As a pensioner and law-abiding citizen, I’m not prepared to tolerate this infantile abuse. I may have made a mistake but I am by no means a person who might be likened unto the orifice by which one defecates. If Ember condones this type of abuse they do not deserve to serve the people of Scotland. The slanderer relented. He apologised twice and shook my hand twice. I left the bus. A horrendous Ember experience.

Seamless journey from Aberdeen to Inverness on sunday 15th February approx 11.00 am
Driver was welcoming, well mannered, professional and very helpful.
Definitely recommend

Do not use this service. I was supposed to travel from Edinburgh to Aberdeen at 3:20am. I arrived 30 minutes early because that was the only connection I had to reach the city centre and walk to the stop. I waited, but no bus stopped at the bus stop, so I unnecessarily booked a ticket for a service that never arrived, believing I would reach Aberdeen before 8:00.

As a result, I had to buy a much more expensive train ticket and I was also late. If you want to use a responsible and reliable company, do not use Ember. Buy a ticket for a train, FlixBus, or another similar company instead.

I am so impressed with this new bus service. They have really thought about the timetable and how to provide more options for travellers from the Highlands to reach the airports for example. The buses are comfortable and bonus that they are electric and I love the tracking service.

Excellent from Fort William to Edinburgh. Scottish winter. But going going down, more than a bit chilly. TBH, rather cold. Back up, -- fkn freezing. No heat under the seats. Seriously cold from bus frame, and windows. Driver put the heat up from above. Nice try. I think your service is good, very good, but please do something about the heating in a Scottish winter. Body-warmer and bunnet the next time.

We used the Ember bus for the first time to travel to and from Edinburgh airport. This month. What a fantastic service.
It left on time from Inverness city centre and got us straight to the airport in under three and a half hours. Lovely friendly driver.
It was brilliant to come out of the airport terminal in the early hours on our return to have a bus right outside the door. Snowy conditions on way up but again a lovely driver dealing with what must have been a difficult drive.
Comfy bus with reclining seats made for a good journey.
If you haven’t used them yet, I’d strongly recommend you do, first class.

Horrible experience. Bus to the airport delayed by 1 hour! Information updated on website 5 min before the start of journey. Thank you very much, waited at the bus stop all this time. I will let you decide if this service worth choosing. Personally - never again, so that refund in credit doesn’t do anything for me.

Comfortable and good experience - very popular and good for the environment. Only issue I found was lack of phone charging points.

Booked Ember from Ballater to Drumoak 3 hours before, fantastic service, bus on time, clean warm and very comfortable, many thanks to Tom our driver

We use Megabus occasionally but tried Ember for a change. We’ll now stick with Ember. Quiet, no rattling, smooth, clean and comfortable, Ember takes bus travel to a new, higher level. My car might be left at home more often now.

Cold… Fort William to Glasgow return, on both journeys I was cold, I could feel cold air blowing. Which made the journeys uncomfortable. Other than that, the bus was comfortable with good facilities

I had a very positive experience with Ember Bus. The bus was delayed by around 90 minutes due to the A9 being closed, which obviously wasn’t ideal. However, what really impressed me was the customer service. Even in the middle of the night, they responded immediately, clearly explained the situation, contacted the driver, and called me back to confirm the updated arrival time. They then sent me a live tracking link so I could follow the bus in real time.
On top of that, they refunded my ticket straight away without me even asking. In times when contacting customer service is usually a nightmare, it was genuinely refreshing to see how smoothly and professionally everything was handled.
The bus itself was clean and comfortable, and it’s great to finally have a direct connection from Inverness to early morning flights at Edinburgh Airport. I really hope Ember stays around for a long time — this service is a game changer

Tom took us to Dundee last Saturday, and despite the weather conditions, got us there safely. The road was closed near Cupar Angus, due to flooding. He calmly searched for another route, despite having no plan B. The road chosen was a bit hairy, due to the narrow roads, but he got us to our destination with just a slight delay. We are lucky to have good and sensible drivers on the Ember buses. I highly recommend Ember, really comfortable buses. They have opened a new route for people who live in rural areas. Thank you, Ember. Tom and Brian are excellent drivers.

the online suport team were verry helpfull ,i had just missed the booking window and i messeged online where laura helped me change my ticket within minutes

Never had a problem. Very transparent and informative about what is going on e.g. Delays and cancellations. Can get a full refund from them very last minute which is great if plans change for any reason.
Drives always friendly and helpful.