Ember Reviews 115

Excellent customer service on the E1 route, the driver was friendly, helpful and went above and beyond to make sure he could collect passengers who were waiting at a stop that couldn’t be accessed due to a road closure. Our trip was significantly delayed but the information given by Ember and the customer service delivered by the driver were excellent.

I was informed timeously by text that our bus to Edinburgh would be delayed by approximately 6 minutes, which it was. This was not a problem.
Same again with our return journey, the delay being around 15 minutes. Given the volume of traffic entering and leaving Edinburgh delays were inevitable and no fault of Ember. I was therefore amazed and delighted to receive an email from Ember apologising for the delays and fully refunding me for both journeys! What great customer service.
The buses are very clean and comfortable with good wifi access. Also, the drivers on both journeys were both very professional and patient given the heavily conjested roads. I would highly recommend Ember.

Travelled between Dundee and Edinburgh and it was brilliant! Seats were comfortable and USB seemed to be fast charging which was brilliant compared to other coaches and trains I've been on. Leg room and recline was excellent and adjustable head rests so you can have a sleep. Brilliant service and will definitely be using them in the future.

Brilliant service, will definitely use again! I recently took a trip with them from Glasgow to Inverarnan to do a section of the West Highland Way.

The online booking service was super easy and convenient, prices were also great.

On board service was great, the comfortable seats recline and came with plenty leg room, the driver was friendly and helpful too.

I'm not a regular bus user as I find it a bit too stressful not knowing whether bus is delayed and what to expect but Ember's website and services made the experience stress free!

Absolutely horrible. We waited in the bus stop and driver just passed next to us without stopping. There's no clear information anywhere on the website that tickets are pre-booked - in fact, I found a mentioned after scrolling for ages through FAQ section, saying that buses stop even if there was no booking done - ruined mine and my mum's trip, who came down from the Netherlands. We had to book online another bus, which put us in a really uncomfortable position and made us loose a lot of money due to another arrangements we couldn't do anymore. Considering how many people not speaking English are visiting Fort William, it is ridiculous there's no clear information about it on the top of the website- furthermore, it is not inclusive for people who do not use Internet.

Excellent service from Ember. Modern spacious and comfortable bus. Friendly driver and so reliable. Prices are very good and service is head and shoulders above other bus companies.

The customer service was outstanding when I reported leaving a bag on a late night bus. They responded overnight to say the bag had been recovered and gave me options for its return. Within 12hrs the bag was back in my possession after being put on a bus for me to collect at a chosen location. The communication and efficiency from Ember was excellent!

Having prevoius problems with Ember ' I would thoroughly recommend using them again ,
They helped me out after a difficult situation I was put in i could not predict or them at no fault of there's,
I certainly will be using them again for transport to get me to destination overnight from Aberdeen To Edinburgh Airport 😀 on time for my early morning check in special thanks to management who went out of there way to help a old man get to where there was no other transport available at that time ofnight

Honestly easily tops as best coach service in all of the UK as of now. Their bus drivers honestly are very friendly, the way you book for a ticket is actually really easy. And I like the fact that they operate a very good timetable for each of their services. What mainly makes them stand out easily is the fact that they are consistently expanding. Something of which most bus services aren't doing. Overall I would say the best coach service in the UK as of now as they are doing what the others aren't properly.

Brilliant bus service that puts megabus and stagecoach to shame. Really comfortable seats with adjustable head rest. Charging port and WiFi both worked. Helpful driver that informed me paying online was going to be about 3rd of the price then waited whilst I did it on my phone in about 3 mins. Hopefully they get more services more regularly in the future.

First trip on the E7, Inverness (from Elgin) - Aberdeen Ember bus today and it was an absolute delight.
Comfortable, quiet, smooth and we were in Aberdeen in excellent time.
Lovely driver who was very helpful to all passengers.
Great service all round, Ember team

Even though the site leads you to believe Inverurie is a pre book stop for Aberdeen,this is complete rubbish,you can only travel north from Inverurie,and only to Keith and beyond from Aberdeen.The E7 is just a poor duplication of what's already on offer by service 10,M96 or train,all of which can be caught without the hassle of pre booking.I,d expect this will be withdrawn before the end of the year.

I followed three Ember coaches travelling in a close convoy at 45mph on the A9 north on 4/7/25 for nearly an hour.

There was over two miles of a tailback.

Not once did the coaches think to pull in nor make space between them to allow overtaking.

Talk about ignorant!

Update in view of the reply - I think it’s perfectly fair. They may not have been in service, but represented your company.

I also note you say on most instances, which by definition means not all.

The fact remains that three coaches were in a convoy holding traffic up.

The only thing I will concede is that all you want is one or two cars unwilling to overtake the coaches for a queue to build up, but a professional driver should have spotted this if they were using their mirrors and either broke up the convoy or all pulled into a sufficiently large layby to let traffic past.

I am just surprised you appear to be endorsing your drivers behaviour and not learning from the incident going forward.

Travelled from Forfar to Aberdeen for a henny party. Bus journey was great but buses aren't suited for disabled people. I really struggled to get on & off the bus. Thankfully I had friends to help. More disabled friendly buses where the bus can lower the floor to get on & off

Travelled from Keith to Elgin return and both buses were punctual, easy to book online, reasonable price, clean and comfortable and both drivers were very nice. Also I was the only passenger so no bother. Wouldn't feel so safe on a stagecoach (thanks SNP 😡) The usb sockets are a great feature.

Used the bus service from Elgin to Inverness. The bus was new and clean and best of all there was nobody else on it 😁 The driver was friendly and helpful, I think the journey cost £5 which is a great price for the service. I wouldn't personally travel on a stagecoach bus as it's full of drunken neds with their free bus passes (thanks Green party and SNP, that's been really feckin helpful! 🙄) It would be great if this bus company can keep the bus pass neds off of their routes 🤞🏼

Travelled on Ember for first time with disabled son. I found drivers unhelpful. When we arrived in Edinburgh i asked if the storage was open so i could get my son's rollater ...response was 'see for yourself'. The driver did not lower the bus to make it easier for my son to step off.
Dont use this service if disabled.

Bus arrived at the airport 20 minutes late then told us at 3:55 am it won’t be running due to illness and no back up drivers. The next bus from them is at 6:55 am. Left us stranded.

Always an excellent service!!! Will always choose ember over other companies where possible!

I travelled from Fort William to Edinburgh on Friday 2nd may 2025, and travelled back from Edinburgh to Fort William Tuesday 6th may 2025. Outstanding bus service from Ember. The journey was super comfortable, bus was super clean and the driver was excellent both ways. What made it more special was the bus only had a few stops which was excellent. It is so so good travelling on the Ember bus especially as it was practically a straight through run with not many stops. Thank you for a wonderful journey.
Sandra Macphee