Empress Mills Reviews 

I use a great deal of fabric, I make patchwork quilts for a charity.
Empress mills provide an excellent and rapid service and good quality at a very fair price. They have never let me down.

Ordered over a week ago, paying by first class post, expected some response- we have your order but sorry will be a delay in warehouse, nothing. Needed material for a project.
Contacted monday, not been picked yet, end of week hopefully, lets cancel then, now thursday chasing the refund.
Be very aware, the service isnt good.

I made an error, ordering the wrong product. Christine arranged for the correct item to be sent to me at no cost to myself. Top notch service and top quality zip, delivered really quickly too. Couldn't be happier.

I don't even want to give them 1 star!
Terrible quality fabric, smelly and damp (this is fabric intended for use with baby blankets also) Refuse to take responsibility, trying to say it must have gained the smell in transit?
Seriously how stupid do they think people are?
I wish I'd have read the reviews before buying from this company, it would have saved me a lot of time and money 😡
Customer service is truly shocking, Christine is very rude and just couldn't give a toss quite frankly.

I ordered a fat quarter bundle of Tilda fabrics and when it finally arrived the fat quarters were clearly cut in house as they were all cut wonky, so will be short when straitened up.

I am very happy with Empress Mills service. Quick, smooth and effortless. I recommend the shop to all fabric lovers!
To be honest, I nearly resigned from buying from Empress Mills co.uk due to low Trustpilot rating. It happened however, that only Empress Mills had the fabrics I needed, so I decided to try anyway. Bearing in mind some of the negative reviews for example those mentioning stock being not available despite being advertised on the website, I decided to be careful, and I emailed the company asking about availability of the fabrics I needed. I got instant response. All the fabrics were available, and actually later, buying them I noticed that their online shop doesn’t allow buying more than is available. Very honest and useful feature.
The cherry on the top was speedy delivery. I got my order within 2 days and additionally I was given half a meter of fabric more than I paid for as it was the end of the bolt!
I can not think of better service. I recommend 👍

I ordered some faux suede from Empress Mills. It is so thin, see-through and cheap that I will throw it away and now I have to find some more from somewhere else in a hurry.

Great products for the price, the delivery only took a few days and was well packed and came with a hand written thank you. Overall quite brilliant.

Empress Mills offers a huge range of fabrics and notions and everything I've received has been very good quality with no problems whatsoever. I have on occasion contacted them by email and by phone for information or advice about products, and replies have been helpful and prompt.

Please note the negative reviews are for empressmills.co and not empressmills.co.uk.

empressmills.co just tried to charge my credit card as well. This is why many companies in the eye of Cybersecurity buy up simular domains to protect their reputation and stop scams/phish.

I do not know of this company, never heard of this company however, they tried to take a payment from my credit card and the credit card company declined it! Apparantly this company tried to put in attempts at wrong details. I have my card! I have now cancelled my card. BEWARE!!

Bitterly disappointed with goods received today.
Ordered two different lengths of zip of the same shade (545 Light Blue) to use on the same item
The smaller zip is so much lighter as if it has faded in the light, or the colour has washed out. Definitely not suitable for the intended purpose.

I placed a two part order and was contacted two days later to let me know that only one part was immediately available and did I want to cancel the second part or have a refund. I was assured that the second part of my order would be available and shipped to me within three weeks. It was! However there was a flaw in the item which I contacted EM about straight away.I was asked to send a photo if I could - which I did and the following week received a replacement. I cannot fault the service, both postal and telephone. Customer service is second to none as far as I am concerned. Saying that I ALWAYS receive great service from Empress Mills.
Keep up the great service Guys.

Inaccurate stock levels on their website. Placed an order to which I had to chase a week later as heard nothing to be told only part stock available and it would be 10 working days until they receive it! Agreed to send out part order for cushion pads. I then had to chase again a week or so after that as still hadn't heard anything to be told the supplier should now be able to send. They eventually turned up, over filled so much that they don't fit the covers properly, appalling finishing on the cushion pads, like they had rushed to make them and I am now not able to use them as the first batch were completely different and usable. Shocking customer service, shocking quality of goods and will NOT be using this company again! Really bad first experience - there are better companies out there so save your money as you'll most definitely be disappointed.

Ordering from Empress Mills is always a great experience. A huge amount of options and good, competitive pricing. If something I want is a little more expensive with Empress I will still order from them as I know that the service and delivery is top notch. Customer service is friendly, excellent and speedy when needed - I have added to my order when forgotten to add something to my basket and asked questions on the phone quite often!
I cannot recommend Empress Mills highly enough.

I contacted the help line to confirm the fabric I wanted, was in stock. The lady I spoke to, went out of her way to check the stock & quantity I required. She said she would look out for my order, & ship it asap. It arrived today. Excellent service, would highly recommend, can’t fault them.

I get such satisfaction from all my dealings with this wonderful company. Brilliant fabrics and products, caring and helpful staff, prompt service, careful packaging. A total joy! Thank you.

Excellent customer service.... friendly, knowledgable, efficient and professional. Beautiful fabric delivered promptly. What more can you ask for? Thank you, Empress Mills !

This company has evolved into a 100% fantastic and reliable company. I have been making more orders with them than ever before and I have used them for very many years but lately they are better and better

They sell top notch quality and choice, I just bought some beautiful fancy elastic for skirt waistbands and am very happy. Delivery is very prompt now

I have had overlocking thread from them for a very long time, quality is best in uk and an immense variety of colours and quantities. Viseline was my last order and very competitively priced

I have not explored their fabrics yet but will do so soon

Well done empress mills

I ordered a multicolour Madras check cotton and it arrived beautifully packaged. The fabric itself is absolutely stunning and great value for money. Thankyou!