enercare.ca Reviews 

I have found Enercare to be the most unethical company I have ever dealt with.
I have tried to cancel my account for over a year and have been given incorrect information ( was sent the incorrect contract details) and there was a total lack of integrity with respect to the information and the customer service.
I will NEVER allow Enercare or any of its agents to get anywhere close to anything I own.
Worst company ever

I had a very disappointing experience with Enercare. It’s been nearly three weeks without hot water while waiting for my hot water tank to be replaced. Throughout this time, I’ve received little more than excuses and the runaround instead of clear communication or a timely resolution.

Going without hot water for this long is unacceptable, and I expected much better customer service and urgency in addressing the issue. Unfortunately, my experience has been frustrating from start to finish. Based on my experience, I would not recommend Enercare.

The old Gas Meter had to be updated, which happened in June. The old unit was mounted into the wall. After the new unit was installed, a gapping hole in the wall was left. I've just been told that I am responsible to repair the wall, not Enercare! Why should I have to do this? And when the dug up part of my concrete patio, they used asphalt to repair it!!! Very, very angry!

Made a booking for an estimate on a new boiler purchase consultant 30 minutes late I tried to contact did not respond to text. I cancelled the appointment after 45 minutes of being late was told by customer service representative that I was to be flexible and allow for up to 45 minutes of lateness. I refuse to make such a big purchase with a company who does not respect my time as valuable.

in 2017, we entered into a rental agreement with Enercare for an A/C unit. At the time, I was assured that I could buy out the unit at any time for the depreciated cost. The initial installation was professional, and the experience seemed positive. By 2019, we exercised that option and purchased the unit—again, a simple and professional transaction.

However, fast forward to 2026, during the sale of our home. Just one week before closing, our lawyer informed us of an undisclosed lien on our property for that same HVAC equipment, threatening the entire sale. When we attempted to resolve this, we were told that Enercare would not communicate with our legal counsel. Upon contacting their customer support, they admitted that a representative 'missed a step' in 2019 and failed to remove the lien from our title.

For seven years, this company maintained an invalid lien on our home without ever bothering to follow up or rectify their error. Furthermore, even after the Ontario government passed legislation in 2024 banning these types of liens, Enercare failed to proactively remove it. Their administrative negligence has severely compromised the sale of our home, and their lack of cooperation has been unacceptable. I strongly advise others to be extremely cautious when dealing with this company

IMPORTANT NOTICE: IMMEDIATE ACTION REQUIRED
Dear You Poor Bastard,

You have an outstanding balance of $88.86 on your Enercare Home Services account 1 800-266-3939. Your account is now severely past due. Immediate action is required by you to avoid the termination of your products and/or services with us.

At this time, we are requesting that you make payment of the outstanding amount within two (2) business days of receiving this message.

Your Enercare products and/or services may be terminated if payment is not made. If terminated, you will be responsible for maintaining the equipment in a safe operating condition. You will also be responsible for payment of any applicable charges due to the termination. Further, your account with us may also be assigned to a third-party collection agency.
--

NOTE: ENERCRAP ROBO-CALL CONSTANTLY AND WILL NOT RESPECT DNC RULES DESPITE REPEATED REQUESTS FOR PAYMENT ARRANGEMENTS OR PROMISE TO PAY BEFORE END OF CURRENT MONTH

I had an appointment with Barry on July 13th, 2026 in the morning, this person not only fixed my problem but also fixed another issue that the men who had installed the new furnace in December 2025, forgot to do. I would definitely recommend him, and he is definitely an asset to Enercare. Thanks again Barry for your excellent service.

Wrong bill and tried to falsely claim money from me.Very disappointed .This company is looting money by sending fake bills or fake amounts .I tried to dig deep and found it.Feeling sad about other consumers who might have paid it .Not recommended at all.Please review your bills everytime

-stars if it was an option. This company is absurd. They issue your bill and then immediately start harassing you for the funds before the due date has even come up. If you call them they're rude, they talk over you and it seems like everyone who works there has an attitude problem. I've called because they billed me after I terminated my service 3 months prior and they're talking to me like I'm trying to pull a trick on them to get out of.....a $20 bill....lmao please! No I just wouldn't want to give this company 1 cent more than I had to they're awful.

Great experience with David M Enercare today. The technician was incredibly helpful, professional, and completed the repair quickly. Excellent customer service!"

Professional team from start to beginning, we're big fans. Our old home needed a full replacement of our AC and furnace and they made the experience very comfortable...during some very hot weather! Kudos to Joe, Cody, Richard & Thomas!

I clled because we suddenly had no hot water. on Wednesday July 8 and 4 pm
The technician, a gentleman named Bruno, was courtesy and professional and very clear in what he was doing. within minutes he found the problem cleared the connection/blockage. he worked very cleanly to protect our carpet, he then recommended that we book r yearly maintaenane calls to ensure no interruption. My wife and I were impressed, and we thanked him!!

Zahed A was an amazing technician. He was very friendly and really knew a ton about our A/C issues. He fixed the issue and gave me tips on maintenance and prevention. He really deserves a big raise!

Mewael Berhane come over to do the maintenance on my A/C & Boiler, He was very professional, polit and knowledgeable. He explained everything and answered all my questions.

Their customer care is horrible and they lied to me about trying their reverse osmosis water system for free!

Enercare is a great company for maintenance. I reported a slow leak and they sent their technician Russ C to carry out the job. Russ is a very efficient technician with great experience. He took time to fix the fault and went above and beyond to locate other areas that needed repair. He advised me further on things and put me through on how to order the furnace filter directly from the manufacturer since I was not able to purchase locally from other stores. So happy to have had him for my repair.

I would like to thank David Ngalle. Excellent service from enecare. David very experienced technician and professional.

Absolutely worse company to do business with, their client service is based in Colombia and no way to escalate issues in Canada. 2 weeks to fix a rented water heater, simply unacceptable!!!

The technician, David NGALLE, was very thorough and explained all he did and the results of his inspection. As all was passed, I am very happy to know that I'm good for another year. Thank you David.

Our A/C would not start, on the thermostat I got a message to “call for service”. I went online and booked an appointment. The service technician came at the appointed time. He diagnosed our problem and in a mindful way proceeded to carry out repairs. He completed his work in a very efficient manner up and down the basement stairs and around the outside of the house to the unit. All the time in the 34C heat. I would give Enercare and especially the technician 5⭐️⭐️⭐️⭐️⭐️.
Very well done young man.