enercare.ca Reviews 1.003

The bulbs of the house burnt oneby one over heated and burnt out bulb we called them they arranged for five days after and no one responsible that we get membership for enare care in access so we don't have to live 5 days in dark until they come. So much frustrating

Don't use this company, they will screw you over big time if you try to cancel their service

Gerald Van der wal the service tech was kind, informative and offered solutions to my problem. I hope he does the install when the part arrives.

Awful customer service. You can never cancel your contract. You get hung up on, disconnected, and given the run around. RUN from this company!!!

Mr. CLARK, plumber, from Enercare, Peterborough, is a very knowledgeable plumber. He fixed 2 plumbing problems for me, in a timely manner. He is kind, considerate and such an approachable guy. He was respectful of my home, as well. He answered all my questions, even the silly ones. He represents Enercare very well.

A professional and fantastic experience!
Jasbir was thorough and efficient and had the best Customer Service!
Very knowledgeable!

Booke a service appt for today from 8-12, had to take time off work as they wouldnt accomodate my schedule and I need hot water. It is now almost 1pm and no one has shown up. I first called at 11:45 for an update and they said the technician would be here in 30 minutes. Called back 35 mins later and agent said he would reach out to the department for an update. He pout me on hold now for 37 minutes and counting. No update, now almost 1pm. No wonder enercare reviews are so bad. This is just disrespectful now. Pretty sure this agent is purposely just seeing if I will hang up.

My experience with Enercare was extremely positive. Joe first came out to assess my tankless water boiler and advised that it would need to be replaced. He was on time, efficient and professional. He then contacted Declan, who arrived at my house within the hour to explain the process of replacing the tank , and then scheduled the work to be done promptly, at no charge of course as I lease my water heater. Within 5 days, Christian, Matt and Owen K. arrived at my home to start the work. They were professional, courteous and at all times treated my home with respect, cleaning up as they went along. The work was done next day , and the installation of the new heater and plumbing lines is so much cleaner and more organized than it was. At the completion, Christian explained everything that was replaced, and answered any questions I had. Overall, it was a very positive experience , and I thank everyone involved !

Two Techs recently came to install a new gas water heater in my basement area. They were not directly from Enercare. They didn't introduce themselves and went to the basement. I was called down and one tech said we can't do the installment because "there's a bed against the wall"??? I said, "What does that have anything to do with installing a water heater". I could hardly understand their accents! "Can't have anyone in the room next to where the water heater is in case of a gas leak"! I have carbon monoxide detectors in the house and that bed in the next room would be gone very soon! Nope..can't install! The other tech says they can install another heater but "it will cost you a lot of money"!! I'm a 77 year old lady and I was literally shaking by then and told them to leave! There boss called me back and explained in english that I could understand about the other heater choice and the cost. I said OK and the two techs came back in talking to each other in their "language" and standing there with my front door wide open until I had to tell them to shut the door I had the heat on!!! The head tech then proceeded to start to take out tiles from the basement suspended ceiling and bent one in half ripping a chunk out the side and leaving a bend mark thereby destroying that tile. I told him to stop but he didn't listen. I called their boss about the damage and he all but gave me the "cold shoulder" and didn't seem to care! I cancelled the new appointment date the next morning after only sleeping about 4 hours that night! I won't have these two back in my house ever again!

fixed furnace in a timely manner. Kevin was polite and kind. Went the extra mile to ensure that the problem was corrected, then checked and double checked. He was very informative but not pushy. Installed a new thermostat for my convenience. Great guy! I wish that all services were like this.

These guys are just a legal scam. they rent water heaters with contracts that you can't get out of. DO NOT EVERY GET IN A CONTRACT WITH THIS COMPANY, you will regret it.

Malik came on time and did a great job.

Possibly the worst customer service possible. The customer service is not based in Canada. We had a gas leak and Enbridge turned off our gas. We waited 7 hours for Enercare and then they canceled our emergency service call. They do not offer 24hr service. Get a local company with local customer service. These guys are useless.

The technicians, Michael and Dawson, who installed our new hot water heater in Uxbridge April 9th were both efficient and very pleasant. We would give them both a 5/5 or 10/10 (highest rating)

Our service technician, Christian McGaffen, was equally pleasant and efficient with the repair completed on Monday, April 6, 2026. We would rate Christian a 5/5 or 10/10, the highest rating

The 3 guy were here right on time . Adam, Nick, & Scott were very efficient & had my hot water heater installed in about an hour & a half . They left everything clean & tidy . You would never know that they were even here !! Good job guys !!

I had my annual maintenance done on my furnace by Sheila yesterday
She was awesome, full of info and very pleasant to deal with.

Review for Enercare Technician Kevin Green

“I had an excellent experience with Enercare technician Kevin Green. His service was truly outstanding. Kevin demonstrated exceptional knowledge and expertise.

What impressed me most was his attention to detail and the way he treated the job as if it were his own home. He took the time to ensure everything was done perfectly, not just quickly.

Kevin’s courteous attitude and confident approach made the entire experience very reassuring. It’s rare to come across someone so professional, dedicated, and customer-focused.

Highly recommend Kevin Green, for anyone needing reliable and top-quality service.”

Excellent service, thanks Marcel Lanteign.

Enercare Protection & Maintenance Plans — think twice before you buy.

I was explicitly told that all parts would be covered when I signed up. Based on that assurance, I enrolled and have been paying for the last 2 years. I also ensured proper upkeep — my latest paid maintenance was done in November through them.

Everything sounds great — until you actually need help.

When a real issue occurred, the response I got was:
“You should have read the terms & conditions.”

That’s when the reality of these plans becomes clear.

Instead of fixing the issue, the technician partially disabled my furnace, leaving it non-functional in the middle of winter. This forced me, my family, and my 6-year-old daughter to leave our home due to the cold.

So what exactly are you paying for?

Enercare aggressively sells these plans via IVR, call centers, and multiple channels — promising peace of mind. But when it matters most, you’re left dealing with fine print and zero accountability.

This experience raises serious concerns about:
• Misleading coverage communication
• Lack of accountability during critical failures

This is not protection — it’s a costly lesson

Michael came to do the maintenance for my furnace and fireplace. He was very pleasant and knowledgeable. He explained everything about both at the end of the inspection and made some helpful suggestions. He went beyond by getting the remote for the fireplace to work. When finished he left everything in great shape. I was very pleased with the services he provided and with his positive attitude.