enercare.ca Reviews 

I have had an extremely disappointing and frustrating experience with Enercare.

I pay a monthly rental fee for both an air handler and air conditioning unit, which, according to my rental agreement, were installed in 2021. Despite the equipment being relatively new and under a rental agreement, my A/C suddenly stopped working on July 6, 2026 — right in the middle of some of the hottest summer days in Canada.

This made the situation particularly concerning because I live with two seniors over the age of 75 and a toddler just over one year old. Having no air conditioning during extreme summer heat was not simply an inconvenience; it was a serious concern for the well-being and comfort of the vulnerable members of our household.

To make matters worse, this also happened during a period when wildfire smoke was impacting Toronto’s air quality. Because our A/C was not working and the house was extremely hot, we had little choice but to keep our windows open in an attempt to cool the house down — while wildfire smoke was entering our home from outside. We were put in the unacceptable position of having to choose between keeping the windows closed in an unbearably hot house or opening them and exposing two seniors and a young toddler to poor outdoor air quality and smoke.

When I initially contacted Enercare, the earliest service appointment offered was four days later. I had to call again, explain our household situation, and push for an earlier appointment. Even then, the earliest appointment they could provide was approximately 48 hours later.

What was especially frustrating was that Enercare provided no temporary solution or meaningful assistance while we waited. Despite explaining that we had two elderly seniors and a young toddler in the home during extreme summer temperatures and periods of wildfire smoke, we were essentially told that we simply had to wait for a technician. No temporary cooling solution, alternative equipment, or other reasonable accommodation was offered.

Since then, we have had more than five technicians come to our home. Eventually, we were told that the issue was with the compressor. What should have been a straightforward repair or replacement has now dragged on for more than three weeks, with multiple service visits, repeated phone calls, and still no proper resolution.

Throughout this entire process, we have been the ones constantly calling Enercare for updates. There has been very little proactive communication, and each time we are left wondering what the next step is and when the issue will actually be resolved.

As of today, our A/C is still not working.

What makes this situation even more unacceptable is that Enercare continues to charge us the monthly rental fee for an A/C unit that has not been functioning. We specifically requested that the rental contract be cancelled because Enercare has been unable to provide us with functioning equipment or resolve the issue within a reasonable period of time.

We were told that someone would contact us to arrange for the rental equipment to be removed from our property. No one has contacted us. Once again, we have been forced to call customer service ourselves just to find out what is happening.

For equipment and service that we pay for every month, this level of service is unacceptable. We have experienced weeks without working air conditioning during extreme summer heat, wildfire smoke entering our home because we had to keep the windows open, more than five technician visits, no temporary solution, continued rental charges for non-functioning equipment, and a complete lack of proactive communication and follow-up.

At this point, I expect Enercare to cancel the rental agreement without penalty, stop all further charges immediately, refund or credit the rental charges for the entire period during which the A/C has been non-functional, and promptly arrange for the equipment to be removed from our property.

After more than three weeks of inconvenience, repeated technician visits, and countless attempts on our part to resolve this matter, we should not have to continue chasing Enercare for answers or paying for equipment that does not work.

The entire purpose of renting this equipment and paying a monthly fee is to have reliable equipment and service when something goes wrong. When we needed that service the most — during extreme summer heat and poor air quality caused by wildfire smoke — Enercare failed to provide a timely solution. This experience has been completely unacceptable.

Enercare is a completly incompetence service provider. Called in to fix a small drain valve leak at the bottom of the tank. The service guy began trying to sell a new tank because it was 15 years old. Than said he would not replace the cheap plastic drain valve because it was too much work for him. We had to pay a plumber service call and the work cost over $300. The Company is a Complete waste of time. Buy your own tank for a replacement and change the cheap anode rod every two to three years, It takes 5 minutes to do.

Rob Myles and Brendan were both here in my home to install a new thankless water heater. We found them both friendly and knowledgeable about the job. If only all service technicians could be this nice.

Got a call saying I need service on my heat pump. I said ok and was transferred to service dept. they were impossible to hear and hung up on me. So much for service .

I signed up with them, had a service (maintance) booked. No one showed up or called. When I called to enquire initially the lady said they had no booking for me once I gave her the confirmation she really didn’t have an explanation.
Then I had book a emergency call my time slot was moved back at the end of the first time slot. Workers came in. I had my water shut off as I had experienced a leak. They turned it on to access the water tank. Told me it was blowing water out on the inside. I wasn’t standing in the room they were in. So I didn’t notice they left the water on. As soon as I said I wouldn’t be using enecare due to the issues I’d already had, the guys seemed very not interested in helping me what so ever! It was even said during a call since I wasn’t upgrading with them, they’re wasn’t anything to do! Iv sent email after email regarding the leak the staff caused in my home along with damages . I am not even getting responses! STAY AWAY! Go ANYWHERE else! Horrible company horrible customer service they lack responsibility. And then your stuck in a year contract having to pay them. In my case. Iv basically paid them to destroy my home! And they won’t so much as respond!

Matt B and Alan did amazing job installing new heating, air conditioning and a thermostat.
They are amazing workers, polite individuals, neat, and very skillful.
It was great to see such good quality professionals working for Enercare!
Thank you for all your work and being so amazing.

Horrible people and they are a den of thieves

Greg from St. CATHARINES office came and did a great job with our plumbing issue today. He was fast and explained everything.

On August 10 th the team of Enercare technicians and installers descended on our Tillsonburg home to install a new heat pump and furnace . The team of Nate, Robert and Tim were stellar, knowledgeable, neat, courteous and very efficient. The job was completed in record time and we are so very Happy with Enercare sales people like Austin plus the technical team he arranged to do the install ! Five star service at a great price !

paul was at my house for a routine ac service. I found him very pleasant which i dont always find with service people very effecient and explained what he was going to do. would love to have him back again to do my service.

Extremely Poor Service and Communication

I have now dealt with this company twice for the same type of service, and both experiences have been extremely frustrating and unacceptable.

The first time, my appointment was cancelled because the technician assigned to the job apparently did not have the knowledge or experience to perform the work. I had to start the process all over again.

Today was no better. I was given an 8:00 a.m.–12:00 p.m. appointment. A technician called and said he was on his way, giving me the 30-minute notice I had requested. Just before hanging up, he asked how much the service would cost. I told him it was covered under warranty, as confirmed by your office. There was an awkward pause, followed by, “Okay, I’ll be there in 30 minutes.”

More than an hour later, at 11:48 a.m., he still had not shown up. Instead, another technician called saying the service call had been assigned to him and that he could arrive in approximately an hour.

When I explained that we were already waiting for another technician, he claimed the first technician was running late at another appointment. That explanation does not add up. The first technician had already called me and explicitly said he was on his way.

So which is it?

This is not a scheduling inconvenience — it is a complete failure of communication, coordination, and customer service.

Customers should not be expected to sit around for hours, rearrange their schedules, receive conflicting information from multiple employees, and then still have no idea whether the service will actually be completed.

Even worse, this is not the first time we have had issues with technicians who either do not show up or arrive without the knowledge or ability to properly diagnose and resolve the problem.

If a company is going to provide warranty service, it should send qualified technicians, communicate honestly with customers, and actually honour the appointment times it provides.

At this point, I am extremely disappointed with the way this company handles service calls. The lack of organization and accountability is unacceptable, and the amount of time they have already wasted is ridiculous.

Very poor customer service. I had a maintenance appointment, but no-show, no cancellation call, and a long waiting time for the service.

I'm in the flood affected area of St. Catharines and have a maintenace plan for furnace. Enercare have no contingency for having someone come to check my furnace because i used the maintenace service in december 2025 so they wont send someone to check the furnace until dec 2026 unless i pay for the visit. considering their fees, shouldn't there be a waiver in the case of an active contract in an natural emergency? I think so if you want to serve your customers. considering that I might use them to FIX the furnace. CS persons are great but this company only cares about the profit not the customers.

1 Star

My experience with Enercare has been one of the most frustrating customer service experiences I have ever had.

Over the course of several days, I spent hours on the phone and was transferred between numerous representatives before finally reaching the Executive Escalations Department. I was assured that my issue had been resolved and that I would receive written confirmation of the agreement. When I called back because I never received the promised email, I was told that no such agreement existed.

Making promises and then failing to honor or document them is unacceptable. Customers should not have to fight through endless transfers only to receive conflicting information from different representatives.

Communication was another major issue. I repeatedly had to ask representatives to slow down because I had difficulty understanding them. Clear communication is essential, especially when discussing billing disputes and contractual matters. Customers should not have to struggle just to understand what they are being told.

Instead of resolving problems efficiently, the process felt confusing, inconsistent, and unnecessarily exhausting. I expected honesty, accountability, and professionalism, but unfortunately that was not my experience.

Enercare needs to improve its customer service, keep accurate records of commitments made to customers, and ensure that promises are followed through. Based on my experience, I cannot recommend this company.

Scammers. They don’t let you cancel your plan until the broken tank is returned to them. Mind you I have paid this tank off 3x over as I’ve had it close to 11 years. The rental was in the house when we bought it sadly. Happy to be rid of them! They also wanted 700$ for the buyout on the tank!

Just had Eddie from Enercare Oshawa repair a couple of plumbing issues. All I can say is that Eddie is brilliant, thorough, conscientious and meticulous in getting the repairs done right the first time. He was quick to diagnose the problem, quick in fixing the issue and thoroughly checked that the problem was indeed fixed. I know some would may have used silicone to make the repairs but not Eddie. He took the time to fix the problems properly. As a bonus, he was extremely friendly and patient with answering my questions; imho a rare characteristic from a Gen Zer. A big thank you Eddie for a job well done !

Paul A was very pleasant and went out of his way to find a part that needed to be replaced in my Air conditioner. It was a good experience.

Why schedule an appointment for 8pm-12am and then show up at 1:19pm? Ridiculous

I had enercare install a new AC and they did a great job, but now I get about 6 emails daily asking if I need a new AC. No way to unsubscribe. A REAL PAIN. HT

Ury came to our house several times to address the issues we had with a small gas leak and our hot water tank. He was thorough in his inspection and gave wonderful advice. He called to follow up on further appointments and he came to install a new tankless water heater and deal with the small gas leak. After 7 hours of work, he completed the installation. He was wonderful. Very thorough and knowledgeable. Very polite and helpful. I think he's great. Ask for him any time.