enercare.ca Reviews 

we had our outside faucet changed and Brad and Dan came out . Really good and efficient service.They did a good job and were very informative. I would highly recommend Syles-Ennercare for any plumbing needs!

Terrible, inconsistent customer service once they have you locked into a contract. This company relies on unclear explanations, shifting terms, and unprofessional service. I was sold an HVAC system under the impression that the buyout would drop as I made payments. That was false. The buyout is based on equipment value, not what you’ve paid — meaning you’re renting the unit at an inflated rate. This was never explained honestly.

Once Enercare took over, the problems multiplied. Technicians denied services that were clearly included, and it took persistent follow‑up to get reimbursed. Their call centre is chaotic: some agents have extremely heavy accents and are difficult to understand, and you can hear multiple agents talking loudly in the background. I had to ask for basic words to be repeated several times.

Even paying the buyout was a headache — when they transfer you, the hold music plays over the payment instructions. After paying $11,000, I was hit with additional bills I was never told to expect.

The entire experience has been disorganized, misleading, and deeply unprofessional. I strongly advise avoiding this company.

Worst Service. Absolute scam. I called to cancel my
"maintenance" subscription. "They did nothing during this time". Then all of the sudden I started getting bills months later. When I called AGAIN to cancel they said they had no record of it and that there is a FEE to cancel. NO SERVICE WAS PROVIDED IN THIS TIME. Horrible scam company. Avoid at all costs.

A big screw up with crew not showing up the previous day, acknowledged and appropriately dealt with. Excellent service from Gilbert the next day, installation of new tank implemented efficiently and effectively.

I've just had my air-conditioning maintenance completed by Chris G. and again a positive experience he was personable, knowledgeable, answered all my questions and above all professional. Chris is a strong believer in safety above all. I was totally impressed.

Thanks Chris G for a job well done.

Rose

I have difficulty understanding how this company is allowed to operate in Ontario, They should be forced to ensure customers are allowed to cancel contracts anytime and without unjustified fees. Would not recommend entering into a contract with Enercare as they are extremely difficult to deal with.

Your technician, Mohammad Aurin was amazing. Prompt, kind, knowledgeable, patient, courteous and helpful.

On the morning of Wednesday, May 27th, 2026, I received a call from Enercare Tech by the name of Barry, advising he would be arriving within the next 10-15 minutes. Once he arrived, he directly went to my Thermostat to adjust it to fire up the furnace. He then proceeded to the basement furnace area to service my furnace unit. After completing the furnace maintenance, Barry came upstairs to advise that the furnance we extremely dirty on the interior an surrounding area in the furnace room. Barry took the time and effort to clean the area properly internally/externally, and he showed me the filthy furnace filter. As being the new homeowner of 7 months, I had requested a proper furnance maintenance as part of the Home Purchase
Agreement from the previous Homeowners. Obviously the furnace servicing was inadequate compared to the
servicing I received from Enercares' Technician Barry. Thank you, Barry, for your dedication and professionalism in what you do and how you service important home equipment. Your Customer Service is Outstanding!

Juan Donoso helped me fix my outside hot n cold nold tap for the summer! Great customer service. Very polite and efficient.

I was trying to get a thankless water heater and softener quote. The sales person came and with the quote it would have cost me over $40,000 in the ten year contract. He said they have a free AC and furnace check. A week later I was driving to work and got a call that one of their technicians is coming to my home. I had not booked this appointment. She came and told me my furnace had a Crack, shut off the gas and left an infraction. WOW.! It was unbelievable. She also stated she doesn't know how we are not dead. Unbelievable horrible customer service. I will never have them around my house.

If you are having an Emergency and it is not Mon-Fri 9 to 5 then you are SOL. They do NOT do emergency calls as I can confirm when I asked a technician in person last Saturday. Most others do - NEVER sign a contract.

“They pushed me to replace the water heater and assured me everything would stay the same. That turned out not to be true. A few months later, I started getting bills with an extra $20 charge. When I asked about it, they just said it was a miscommunication and apologized.”

My water heater kicked out on me , and a young fellow named Miguel Gray was my service man , he was very knowledgeable did an awesome job , and before I new it my water heater was running. It always helps when you've had a good teacher. Thank you Miguel from my wife and I.

I decided to go with Enercare for a new furnace and water heater as opposed to a random private company since I thought it would be reliable and high quality customer service. I couldnt have been more wrong. Not only did I pay more but I got screwed over in so many ways. They didn't end up sending me the promotion card which was worth $850. They did not do the water heater since they couldnt connect the gas line. The furnace was a disaster since I had to cut holes in my deck for them to access piping and later found out it was not necessary. They literally set up the exhaust to blow on the patio which you can't use any more when the furnace is on. The sales agent Steve Krautz or whatever his name is was super shady and only wanted to sell. So, currently my deck is messed up, I still didnt receive the gift card, paid more for a furnace than needed to. On top of all that they use private contractors for everything which makes everything so sketchy. Normally I would let this go but I'm upset to the point that I will seek legal action. Even if it costs me more than its worth.

The technician Ricardo was prompt courteous was knowledgeable and answered
All my questions.

New furnace andA/C installed on March 20. Took them 5 days to install it which means no heat or hot water for 5 days! Then mid May in the middle of a heat wave my new A/C unit does not work! Technicians determined its a faulty compressor and entire unit needs replacement. Was told field manager would call me but nobody did... No eta and still without air conditioning. All of this with a one year old child at home. This company is mediocre at best and technicians don't have a clue.

The scheduled equipment inspection by James E. was well handled and most satisfatory.

Yesterday, I had my annual air conditioner and furnace maintenance completed by Enercare, and Ben provided outstanding service.
Professional Demeanour: Friendly, courteous.
Thorough Inspection: Cleaned and tested both units thoroughly.
Clear Communication: Explained the system health reports clearly without any confusing jargon.
Honest Advice: Provided proactive maintenance tips without pushing unnecessary upsells.
Spotless Workspace: Left the mechanical room completely clean and tidy before leaving.
I highly recommend Ben for your next seasonal tune-up if you want an excellent, stress-free experience!

Just to be clear I would rate the service technicians 5, they are efficient and friendly. My issue is with customer service, I had an appointment for a new water heater, which was cancelled and rescheduled through no fault of my own. They were short staffed due to an on job injury. I was told at the time I would get my first month with the new heater free. Not the case, I did not get it in writing. When I called there was no record of this, and was told too bad, so sad. I have been their customer for a very long time in good standing. Lesson learned, always get these types of offers in writing!